By Puppet Momster on September 26, 2025 Verified by Google

I can't express how disappointed I am with the outcome of my claim. I hate to be this person, but I'm going to be anyway. I've had this company as my insurance provider for decades, with only a short break in between. Recently, my rates have been increasing, and the only response I've received is essentially that it's unavoidable. Six months ago a woman ran a red light and hit me. State Farm found me not at fault, but her insurance company obviously had a different opinion. They implied I was obstructing her way through the red light and that I hit her. I thought it was a joke, but State Farm dropped the ball, and now I'm out $500. This situation makes me feel sick, and unfortunately, I now have a renters insurance claim open. Even though I had absolutely nothing to do with what happened, I have no confidence that State Farm will be of any help. If things turn out as I fear they might, I'll be out another $500 and likely much more. It seems insurance companies don't care about people anymore, just the money.

By Renee Lincoln on March 4, 2024 Verified by Google

Very friendly and helpful after my father passed

By Joan Drasney on September 11, 2020 Verified by Google

Needed a map for our labor day travel, called and was able to pick up a new atlas. Very helpful with our insurance on two cars motor home and renters.Great service!!

By Kayla Knopik on December 30, 2019 Verified by Google

Paid our premiums for home and auto insurance for over 5 years. The service they are supposed to provide with our first claim was atrocious. The claims provider fought us the whole way. It took us over three weeks to get anywhere near the claim we were owed, all the while our car sat in the shop unusable. I wouldn’t wish this insurance provider on anyone.

By Wendy Callahan on August 23, 2019 Verified by Google

The helpfulness of the employees varies significantly. Some are very helpful when you call in, while others give you very little guidance. Rhett has always provided outstanding service, but others in the office, not so much.