For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40,000 pools and spas, and continue to service what we sell. <p> We design and build in-ground pools, and we sell and… For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40,000 pools and spas, and continue to service what we sell. <p> We design and build in-ground pools, and we sell and install above-ground pools and hot tubs from leading manufacturers. We operate three conveniently located retail stores – two in Ottawa and one in Gatineau – each offering our complete line of pools, spas, accessories and suppliers. <p> Mermaid has won the Consumers’ Choice Gold Award for Ottawa swimming pool and hot tub suppliers every year since 1995. We have also won 13 national awards for design and construction from the Pool and Spa Institute of Canada. Mermaid is a past winner of the Better Business Bureau (BBB) Torch Award for Marketplace Ethics. Since 2008, Mermaid has been a Top Choice Award Winner. Read more
By Cerulean Centipede on September 8, 2025 Verified by Guest
Stephane and his assistant were here to replace my pool pump and pressure guage. They were very courteous and the service was excellent and quick. Thank you again Stephane and Mermaid.
By Coach - Carl Robillard on July 7, 2021 Verified by Google
Shaun was by to set up our cover lift, help us better understand our hot tub as well as maintenance recommendations. Excellent job, extremely professional and courteous.
By Maroon Thrush on October 9, 2019 Verified by Guest
Went in this morning and required a fair bit of help. Geoff was amazing. His instructions were clear and helped me a lot.
Andre Parker
By degrandpre1957 on August 30, 2019 Verified by Email
Adrian was a gentleman when I came into the store to review some products and he was very helpful in my research of the system I was looking for thank you for your time and what you showed me it helped a lot
Dennsi
By Suzanne2016 on September 9, 2016 Verified by Email
Roxanne was an excellent salesperson. It was obvious that she knew the products, she answered all my questions and provided me with information to help me select the best pool for my family needs. Additionally, Roxanne provided contacts for water and electricity. Dominique arranged the installation and all went smoothly. Every person I spoke to at Mermaid Pools was polite and it is apparent that customer satisfaction is a priority.
Would definitely recommend Mermaid pools to my friends and family.
By michelebegg on August 7, 2016 Verified by Email
Buying our above ground pool with Roxanne Pilon was great. Very outgoing and friendly. Helped us to decide what pool and which equipment met our needs!
By Izborne on July 31, 2016 Verified by Email
Our experience with Mermaid was good as a whole. Roxanne was friendly and knowledgeable during our purchase. We did have a few communication difficulties but in the end we are very happy with our pool!! The service and installation teams were great.
By Blue Mosquito on July 21, 2016 Verified by Guest
Just had our pool liner replaced and you guys were so great! You installed our pool in 1971 and this was the second liner replacement. I am so impressed how the new liner fit perfectly after all the years of damage by the powers of nature -- minor earthquakes, winter frost, and many liner leaks and subsequent repairs. YOu are the best in the pool business for sure!
Gwen Bhoi
By Cherry Old-English-Sheepdog on July 15, 2016 Verified by Guest
What an amazing team! They helped us choose her pool that was right for our lifestyle and land. We now use it every day and we could not be happier. They were very professional and took the time to explain every option to us in detail. I would high recommend this company & Roxanne Pilon if you have any questions about a pool!
By Pfifer7 on July 4, 2016 Verified by Email
No stars
Horrible experience at the Ogilvie location with Roxanne !!! When the pool was installed, there was a defective panel. There was an air leak between the pump and the pool.
When I ordered my steps, I had asked Roxanne that the outside ladder be self latching to be in compliance with Russell Township bi-laws. It needed to be lockable. I received the inside steps and a box which I thought contained a complete outside ladder and self latching device. The outside of the box showed a picture of the two ladders and the self latching device. The self latching device was not in the box and there were no additional boxes for it. The manual shows assembly instructions for the two ladders and the latching device. When I called to schedule the installation of the ladder, Mermaid told me they were too busy to schedule "at all". So I had to keep calling to try to get a supervisor, which was never available. When Mermaid finally decided to come and install the ladders, they were in a big rush. The ladders were installed very crooked, they are not level at all. They didn't have time to make it level. The stairs are now warping and you step on the top step, the whole outside ladder flips up. I pointed out to the installers that there was nowhere to put a locking device, they said to go buy a "gun lock" and put it on the steps. Roxanne did not order the appropriate components, I paid for this.
To schedule repairs for the air leak, installation of defective panel or ladders, Mermaid kept transferring me from "sales" to "installation" to "service" to "parts" and back again through all the departments, over and over again. Left numerous messages and send e-mails. After 2 and a half months, the pool started to come apart where the defective panel was so I went in the store to show them pictures. The liner is slighly lower where the defective panel was. They finally installed the defective panel and fixed the air leak. However, the crooked stairs have yet to be dealt with. No one at Mermaid is returning my e-mails or calls. I will be going to the BBB for resolution.
When I brought water samples, they would tell me to add salt, etc. When I asked why my salt machine indicated the salt levels were ok but they wanted me to add salt, they told me their equipment was not calibrated properly. That's not right. Good thing I have friends that have pools and the internet.
As a new owner of a pool, I was told I would be attending Mermaid's "pool school" in June. I have asked three times. It is now July, nothing.
If I had to do this again, I would not buy from Mermaid. I am getting a hot tub next year and it won't be from Mermaid, guaranteed. I have a friend that will be purchasing an inground pool and another one, an above ground pool, next year. You can be assured, they will not be buying from Mermaid Pools.
P.S. The team that installed the pool were great. As was the electrician and the water guy.
By Ao Snake on May 17, 2016 Verified by Guest
Was home on Friday for the reserved installation date of pool liner.
Installer never showed and nobody called.
Called Mermaid who told me the installer cancelled as it was raining even though there was nothing more than a shower or two.
Had to call and cancel the water truck.
Install wad rescheduled to Monday.
No show and no call by noon.
Called Mermaid who said installer would be there in the afternoon.
By 4pm still no installer or call.
Water truck was calling me to ask when to deliver.
Called Mermaid who said they do not know where installer is and cannot reach him as he does not answer his phone.
Had to cancel water truck again.
Totally inconsiderate and unreliable service.
Still waiting for another install appointment.
By boucheralain5 on October 20, 2015 Verified by Email
“I bought my hot tub at Mermaid Pools and was very satisfied with their service. They where knowledgeble and friendly. They always add the answers to my questions. I would recommend to anyone.”
By micael on October 8, 2015 Verified by Email
I recently purchased a hot tub from sales associate Martin, he was very knowledgeable of products and services. I gave him my budget and we found something I'm sure I'll enjoy for years. I purchased my first hot tub from Mermaid 12 years ago and after dealing with post sales service it was an easy decision to go back.
By Erin member on October 7, 2015 Verified by Guest
We were very happy with the service (from sales to install to retail) that we Received from mermaid pools. They understood the size of the investment and never tried to up sell us at all. They were honest about products we didn't need rather than pushing them on us and the pool school was an added bonus that helped us a lot. We would recommend mermaid pools.
By Chantal on September 24, 2015 Verified by Email
Just wanted to write a quick thank you message to Roxanne!! I had the pleasure of dealing with her when purchasing my pool. Roxanne's knowledgeable & professional service made my purchase a pleasant experience. Thank you for your helpful service.
Chantal Lemay
By Diane Denis member on September 16, 2015 Verified by Guest
We received great service from Martin Molla when we purchased our pool. He answered all our questions to our satisfaction
By Liette Clairoux member on September 15, 2015 Verified by Guest
I bought a spa and salt water pool from mermaid at this time last year!! I can't say enough about the salt water pool.... no maintenance... it's great!!!
Had some problems this summer with the spa but i think it's due to using liquid bromide instead of the original granule salt. Also had alot of company.
Other than that.. all is well..... mermaid has good service....
By Michel51 on September 6, 2015 Verified by Email
If you are considering buying a hot tub, I would absolutely recommend Mermaid Pools on Ogilvy Road in Ottawa. At each step of the process (sales, contract negotiation, warehouse dealings, delivery, installation and show of operation) I received professional, enthusiastic, knowledgeable, and, most importantly for me, respectful service from obviously dedicated employees. This bodes well for any future dealings with this great company, namely for maintenance (monitoring water quality), winterizing in the fall and opening up in the spring. My family and I use the spa every day for both its fun and therapeutic value!
Special thanks to Martin, Sandy, Lloyd and Phil!
By Chestnut Crane-Fly on August 31, 2015 Verified by Guest
We are very happy with the 18' above-ground Atrium pool purchased at Mermaid. Roxanne was an excellent salesperson. It was obvious that she knew the products, she answered all my questions and provided me with information to help me select the best pool for my family needs. Additionally, Roxanne provided contacts for water and electricity. Dominique arranged the installation and all went smoothly and quickly. Every person I spoke to at Mermaid Pools was polite and it is apparent that customer satisfaction is a priority.
Alana Schryburt
By marekou on August 31, 2015 Verified by Email
From the beginning of the purchase process, we had an excellent service from Roxanne, the Mermaid sales representative. All our questions were answered properly. The installation of the pool went very well. We are very happy!
By Denisdi on August 8, 2015 Verified by Email
Received great service from Martin Molla at Mermaid Pools on Ogilvie Rd. He took the time to answer multiple calls and questions to our satisfaction. Great service and great products
Diane Denis
By GrillingGourmet on August 7, 2015 Verified by Email
Everybody from my initial salesperson to the ladies that scheduled my delivery and set up to the incredible installation crew created a very easy transition into our new pool.
Well done and thank you.
By Ottawarony on July 31, 2015 Verified by Email
I purchased a pool from Mermaid through Martin Molla at the Ogilvie location, it was a pleasure dealing with him, professional, helpful, answered my questions and concerns, even on his day off. 5*, I will definitely deal with them again. Thanks again Martin, we sure are enjoying the pool
By Guy Brisson member on July 21, 2015 Verified by Guest
Received excellent service from Dominique at Mermaid Pools when ordering and installing our above-ground pool liner. Dominique was always punctual and helpful. Overall... we are extremely satisfied with her service.
By Ataylor on July 8, 2015 Verified by Email
Purchased a 30x15 oval pool from the Ogilvie store in Ottawa. Staff were wonderful with answering questions and helping us decide which pool best served our needs. Prices were very compatible and quality was second to none. Our pool was installed with the assistance from Dominique who took care of scheduling and answered any questions we had. Martin and his crew did a wonderful job building the retaining wall and installing the pool. Glad I decided not to do it myself. Great Job!
By Cerulean Centipede on September 8, 2025 Verified by Guest
Stephane and his assistant were here to replace my pool pump and pressure guage. They were very courteous and the service was excellent and quick. Thank you again Stephane and Mermaid.
By Coach - Carl Robillard on July 7, 2021 Verified by Google
Shaun was by to set up our cover lift, help us better understand our hot tub as well as maintenance recommendations. Excellent job, extremely professional and courteous.
By Maroon Thrush on October 9, 2019 Verified by Guest
Went in this morning and required a fair bit of help. Geoff was amazing. His instructions were clear and helped me a lot.
Andre Parker
By degrandpre1957 on August 30, 2019 Verified by Email
Adrian was a gentleman when I came into the store to review some products and he was very helpful in my research of the system I was looking for thank you for your time and what you showed me it helped a lot
Dennsi
By Suzanne2016 on September 9, 2016 Verified by Email
Roxanne was an excellent salesperson. It was obvious that she knew the products, she answered all my questions and provided me with information to help me select the best pool for my family needs. Additionally, Roxanne provided contacts for water and electricity. Dominique arranged the installation and all went smoothly. Every person I spoke to at Mermaid Pools was polite and it is apparent that customer satisfaction is a priority.
Would definitely recommend Mermaid pools to my friends and family.
By michelebegg on August 7, 2016 Verified by Email
Buying our above ground pool with Roxanne Pilon was great. Very outgoing and friendly. Helped us to decide what pool and which equipment met our needs!
By Izborne on July 31, 2016 Verified by Email
Our experience with Mermaid was good as a whole. Roxanne was friendly and knowledgeable during our purchase. We did have a few communication difficulties but in the end we are very happy with our pool!! The service and installation teams were great.
By Blue Mosquito on July 21, 2016 Verified by Guest
Just had our pool liner replaced and you guys were so great! You installed our pool in 1971 and this was the second liner replacement. I am so impressed how the new liner fit perfectly after all the years of damage by the powers of nature -- minor earthquakes, winter frost, and many liner leaks and subsequent repairs. YOu are the best in the pool business for sure!
Gwen Bhoi
By Cherry Old-English-Sheepdog on July 15, 2016 Verified by Guest
What an amazing team! They helped us choose her pool that was right for our lifestyle and land. We now use it every day and we could not be happier. They were very professional and took the time to explain every option to us in detail. I would high recommend this company & Roxanne Pilon if you have any questions about a pool!
By Pfifer7 on July 4, 2016 Verified by Email
No stars
Horrible experience at the Ogilvie location with Roxanne !!! When the pool was installed, there was a defective panel. There was an air leak between the pump and the pool.
When I ordered my steps, I had asked Roxanne that the outside ladder be self latching to be in compliance with Russell Township bi-laws. It needed to be lockable. I received the inside steps and a box which I thought contained a complete outside ladder and self latching device. The outside of the box showed a picture of the two ladders and the self latching device. The self latching device was not in the box and there were no additional boxes for it. The manual shows assembly instructions for the two ladders and the latching device. When I called to schedule the installation of the ladder, Mermaid told me they were too busy to schedule "at all". So I had to keep calling to try to get a supervisor, which was never available. When Mermaid finally decided to come and install the ladders, they were in a big rush. The ladders were installed very crooked, they are not level at all. They didn't have time to make it level. The stairs are now warping and you step on the top step, the whole outside ladder flips up. I pointed out to the installers that there was nowhere to put a locking device, they said to go buy a "gun lock" and put it on the steps. Roxanne did not order the appropriate components, I paid for this.
To schedule repairs for the air leak, installation of defective panel or ladders, Mermaid kept transferring me from "sales" to "installation" to "service" to "parts" and back again through all the departments, over and over again. Left numerous messages and send e-mails. After 2 and a half months, the pool started to come apart where the defective panel was so I went in the store to show them pictures. The liner is slighly lower where the defective panel was. They finally installed the defective panel and fixed the air leak. However, the crooked stairs have yet to be dealt with. No one at Mermaid is returning my e-mails or calls. I will be going to the BBB for resolution.
When I brought water samples, they would tell me to add salt, etc. When I asked why my salt machine indicated the salt levels were ok but they wanted me to add salt, they told me their equipment was not calibrated properly. That's not right. Good thing I have friends that have pools and the internet.
As a new owner of a pool, I was told I would be attending Mermaid's "pool school" in June. I have asked three times. It is now July, nothing.
If I had to do this again, I would not buy from Mermaid. I am getting a hot tub next year and it won't be from Mermaid, guaranteed. I have a friend that will be purchasing an inground pool and another one, an above ground pool, next year. You can be assured, they will not be buying from Mermaid Pools.
P.S. The team that installed the pool were great. As was the electrician and the water guy.
By Ao Snake on May 17, 2016 Verified by Guest
Was home on Friday for the reserved installation date of pool liner.
Installer never showed and nobody called.
Called Mermaid who told me the installer cancelled as it was raining even though there was nothing more than a shower or two.
Had to call and cancel the water truck.
Install wad rescheduled to Monday.
No show and no call by noon.
Called Mermaid who said installer would be there in the afternoon.
By 4pm still no installer or call.
Water truck was calling me to ask when to deliver.
Called Mermaid who said they do not know where installer is and cannot reach him as he does not answer his phone.
Had to cancel water truck again.
Totally inconsiderate and unreliable service.
Still waiting for another install appointment.
By boucheralain5 on October 20, 2015 Verified by Email
“I bought my hot tub at Mermaid Pools and was very satisfied with their service. They where knowledgeble and friendly. They always add the answers to my questions. I would recommend to anyone.”
By micael on October 8, 2015 Verified by Email
I recently purchased a hot tub from sales associate Martin, he was very knowledgeable of products and services. I gave him my budget and we found something I'm sure I'll enjoy for years. I purchased my first hot tub from Mermaid 12 years ago and after dealing with post sales service it was an easy decision to go back.
By Erin member on October 7, 2015 Verified by Guest
We were very happy with the service (from sales to install to retail) that we Received from mermaid pools. They understood the size of the investment and never tried to up sell us at all. They were honest about products we didn't need rather than pushing them on us and the pool school was an added bonus that helped us a lot. We would recommend mermaid pools.
By Chantal on September 24, 2015 Verified by Email
Just wanted to write a quick thank you message to Roxanne!! I had the pleasure of dealing with her when purchasing my pool. Roxanne's knowledgeable & professional service made my purchase a pleasant experience. Thank you for your helpful service.
Chantal Lemay
By Diane Denis member on September 16, 2015 Verified by Guest
We received great service from Martin Molla when we purchased our pool. He answered all our questions to our satisfaction
By Liette Clairoux member on September 15, 2015 Verified by Guest
I bought a spa and salt water pool from mermaid at this time last year!! I can't say enough about the salt water pool.... no maintenance... it's great!!!
Had some problems this summer with the spa but i think it's due to using liquid bromide instead of the original granule salt. Also had alot of company.
Other than that.. all is well..... mermaid has good service....
By Michel51 on September 6, 2015 Verified by Email
If you are considering buying a hot tub, I would absolutely recommend Mermaid Pools on Ogilvy Road in Ottawa. At each step of the process (sales, contract negotiation, warehouse dealings, delivery, installation and show of operation) I received professional, enthusiastic, knowledgeable, and, most importantly for me, respectful service from obviously dedicated employees. This bodes well for any future dealings with this great company, namely for maintenance (monitoring water quality), winterizing in the fall and opening up in the spring. My family and I use the spa every day for both its fun and therapeutic value!
Special thanks to Martin, Sandy, Lloyd and Phil!
By Chestnut Crane-Fly on August 31, 2015 Verified by Guest
We are very happy with the 18' above-ground Atrium pool purchased at Mermaid. Roxanne was an excellent salesperson. It was obvious that she knew the products, she answered all my questions and provided me with information to help me select the best pool for my family needs. Additionally, Roxanne provided contacts for water and electricity. Dominique arranged the installation and all went smoothly and quickly. Every person I spoke to at Mermaid Pools was polite and it is apparent that customer satisfaction is a priority.
Alana Schryburt
By marekou on August 31, 2015 Verified by Email
From the beginning of the purchase process, we had an excellent service from Roxanne, the Mermaid sales representative. All our questions were answered properly. The installation of the pool went very well. We are very happy!
By Denisdi on August 8, 2015 Verified by Email
Received great service from Martin Molla at Mermaid Pools on Ogilvie Rd. He took the time to answer multiple calls and questions to our satisfaction. Great service and great products
Diane Denis
By GrillingGourmet on August 7, 2015 Verified by Email
Everybody from my initial salesperson to the ladies that scheduled my delivery and set up to the incredible installation crew created a very easy transition into our new pool.
Well done and thank you.
By Ottawarony on July 31, 2015 Verified by Email
I purchased a pool from Mermaid through Martin Molla at the Ogilvie location, it was a pleasure dealing with him, professional, helpful, answered my questions and concerns, even on his day off. 5*, I will definitely deal with them again. Thanks again Martin, we sure are enjoying the pool
By Guy Brisson member on July 21, 2015 Verified by Guest
Received excellent service from Dominique at Mermaid Pools when ordering and installing our above-ground pool liner. Dominique was always punctual and helpful. Overall... we are extremely satisfied with her service.
By Ataylor on July 8, 2015 Verified by Email
Purchased a 30x15 oval pool from the Ogilvie store in Ottawa. Staff were wonderful with answering questions and helping us decide which pool best served our needs. Prices were very compatible and quality was second to none. Our pool was installed with the assistance from Dominique who took care of scheduling and answered any questions we had. Martin and his crew did a wonderful job building the retaining wall and installing the pool. Glad I decided not to do it myself. Great Job!
Powered by 
Mermaid Pools and Hot Tubs 4.6 out of 5.0 based on 108 user reviews.
440 Boul. Maloney Ouest, Gatineau, QC (7 Km Away)
1867 Merivale Road, Nepean, ON (13 Km Away)
(11 Km Away)
4.4 
