By Ken Bagwell on August 4, 2026 Verified by Google

Jones put a split unit it out home about 9 years ago that came with a 10 warranty. The unit stopped working about 6 weeks ago and we have had nothing but promises that would be repaired and as of today I have called several times with no return calls. Watch out

By Rancie Ervin on May 13, 2026 Verified by Google

Our new construction home was completed June 2025 and we have had nothing but issues with our HVAC system that Jones installed. We have called them out multiple times and continue to have the same repeated issues. The first time they came out they said they need to replace a part and we never heard from them again. The next time we called we couldn't even get someone to give us a confirmed appointment time after 2-3 times of calling to request a follow-up. The owner was supposed to come out and he no showed us twice. When he finally arrived days later, he stated that the unit was 'low on coolant' and supposedly added what was needed. We continued to have the same issues and called out another company to give us a second opinion, they informed us that at least half or more of our ductwork in our attic was undersized and unbalanced and would require replacement and reconfiguration. Now our builder is paying another company to make the needed repairs to our system all the while Jones refuses to answer phone calls and do the right thing.

By Mary Andrade on April 9, 2026 Verified by Google

I was able to get an appointment quickly. The technician arrived ahead of schedule and was friendly and professional. I’ve used Jones in the past, and their service and pricing is great. I highly recommend them.

By Jenny Warrington on April 8, 2026 Verified by Google

Although our HVAC unit has had numerous problems, JONES has always been quick to come and do repairs. The technicians are courteous. The pricing very fair.

By John Sajban on December 10, 2025 Verified by Google

Jones has been more than accommodating to deal with a Lennox mini split unit that has been worked on for the passed 3 years since new. Hopefully this last service put an end to the problems. I give them and A + for all their efforts through all this. I give Lennox an D - on their equipment. Thank you, Phillip and company, John S.