By David on June 30, 2026 Verified by Google SmartStop Self Storage

Brenda was Amazing setting me all up with everything I needed. Quick and easy process. Very clean storage spaces as well. Great deal - 1st month free

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By CATHY C on May 31, 2026 Verified by Google SmartStop Self Storage

Been using storage unit on Mainway for years. Price went from $167 to $237 in 1 year. We are going to Dymon prices are much better with guarantee prices.
Thank-you Brenda for your help.

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By Ishtiaq Aslam on April 26, 2026 Verified by Google SmartStop Self Storage

Brenda is a smart sales person and very professional. Overall I had a very satisfying experience in making my storage choice. Clean facility. Easy and secure access. Thank you

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By Richard S on April 23, 2026 Verified by Google SmartStop Self Storage

From start to finish this was a pleasant experience. Brenda went out of her way to make sure I got the unit I needed. This is a well-run operation with a super clean facility throughout! I will definitely be referring friends and family here for any storage needs.

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By Bethany Carter on March 5, 2026 Verified by Google SmartStop Self Storage

Brenda is amazing. She was super helpful & went out of her way to explain things to make sure we knew about charges and how the units worked. Smart storage is a great place to keep your extra things

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By Rick Baillargeon on January 28, 2026 Verified by Google SmartStop Self Storage

The service was outstanding from the staff on site. This has been the experience each time with interaction in person or via phone. There service is the way all companies should operate. I highly recommend to anyone to store their belongings at this location in the future. Thank you

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By Kristopher Rotterman on January 14, 2026 Verified by Google SmartStop Self Storage

Such a clean and professional storage business! Always friendly staff ready to help and really good prices for units too! Would definitely recommend. Brenda and Julia are awesome.

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By Shaine Pittman on January 6, 2026 Verified by Google SmartStop Self Storage

I have had the pleasure of being helped by Julia and Brenda on separate occasions recently and they were very helpful and pleasant to talk with. They truly care about the customers and go above and beyond to help ensure you are completely satisfied with their service!

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By Aksa Ali on October 7, 2025 Verified by Google SmartStop Self Storage

I reserved a storage unit online and received a confirmation by email, stating that I can hold it for two weeks before making a payment. Within a couple of minutes though, I received a call from Julia at the location asking me to come in and pay since it’s a promotional rate and only one unit was left. I promptly replied that I was not intending to move into the unit immediately and will be paying by the end of my reservation period, which is as per their company policy. But I was refused and told very rudely that they will not hold this unit for me since (again) it was a promotional rate. Mind you, this was my third booking with this company (different location), both times booked a promotional rate and was never forced into coming in and paying for it immediately. I asked Julia if she had any policy document confirming that the wait period can’t be applied during a promotion to which she responded, I’m telling you it’s not. So basically I have to take her word for it and ignore the written confirmation I have from the company, with no such caveat mentioned.
I then asked to speak to a supervisor, she said she is the supervisor of that location. I then asked to speak to whoever she reports to. She said she will have them contact me but that did not happen.
At the two week mark, when I went in to make the payment, I encountered Julia and she informed me that the reservation had been cancelled.
I never received any email stating that my reservation was cancelled and I never received a call from her supervisor either. I left the location absolutely disgusted with their lack of professionalism and made a note to call their corporate head office immediately to lodge a complaint. It’s been three business days and I have yet to receive a call back from them either.
So all in all, be vary of this company, especially this location. They seem to run things as they please without any consideration for their clients or their company practices. I will be making a formal complaint with BBB as well (even though they have plenty of them already from what I can see on BBB’s website).

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By Brad Hanna on September 1, 2025 Verified by Google SmartStop Self Storage

We stopped by this location last Saturday to rent a unit for our upcoming move. The young lady behind the desk was amazing! She turned what would have been a very boring, stressful, and mundane task into a very pleasant experience. She was extremely personable and we all had a few laughs. She made us feel comfortable, explained everything very clearly, and so rather than shop around, we signed an agreement with her. Highly recommend this spot!

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By Ivan on August 24, 2025 Verified by Google SmartStop Self Storage

Julia at this location is tremendous helpful, nice and very kind. She showed us all the available options and toured us around the lot, along with the potential lockers that were available to our needs.

Julia gave us all the pricing in-store, however we did look at the website before visiting and noticed that the online pricing is much better than what Julia was able to offer in store.

Guess it’s a SmartStop strategy to get people to book online instead? Which really sucks because the service in store is literally a night and day experience. Julia definitely sold us on a unit but unfortunately have to book online instead due to the way better pricing especially for first time renters.

Please also check other locations as well as we noticed that different locations have different pricing, even for the same sizes.

Obviously, the locations have to be convenient but make sure you look online first!

All in all, the customer service and information provided by the employee Julia at this location was awesome! Definitely worth the visit.

Kudos to Julia.

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By AMIT KATARIA on August 23, 2025 Verified by Google SmartStop Self Storage

Great experience. Julia was a great help. She corrected my understanding of the space dimensions and very knowledgeable. She also helped in showing the space to me, so that I could review before signing anything. Absolutely recommend the place. All the best and keep it up, Julia!

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By Isla Parke on August 1, 2025 Verified by Google SmartStop Self Storage

Had a great experience at SmartStop Self Storage, the girl in the office was amazing!! I can’t remember her name but she was super helpful and made everything so easy and quick. She explained everything really well and was super friendly too. Honestly she made the whole process way less stressful than I thought it would be. Big thanks to her for being so awesome!!

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By Tricia Matlick on July 20, 2025 Verified by Google SmartStop Self Storage

Julia went above and beyond to make my storage rental experience seamless and stress-free. Her professionalism, patience, and genuine care for my needs truly stood out. Outstanding customer service like hers is rare—thank you, Julia!

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By Retro Golden Spectrum on January 26, 2025 Verified by Google SmartStop Self Storage

Very clean and well mantained facility. Beth at front desk was very knowledgeable and pleasure to deal with. I would recommend this location

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By Timothy Withers on January 17, 2025 Verified by Google SmartStop Self Storage

Great experience. Beth went above and beyond. Second time renting units here and have never had a problem. Very friendly and super helpful. Cannot say enough great things. We will be back.

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By Cally on October 29, 2024 Verified by Google SmartStop Self Storage

Attended during regular open business hours with the intention to obtain and purchase a long term storage unit and the door to the office was locked. The managers number was listed on the door, we attempted to call to no avail. Eventually, a representative came to the front door and opened it a crack (we were standing in the rain outside) and told us we need to wait 30 minutes because he was in a meeting. He didn’t offer for us to wait inside the office and he barely even opened the door an inch to speak to us. It was a very odd interaction for us as customers prepared to give this business thousands of dollars, we felt shooed away. We left went to a competitor down the street with no issues.

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By ron santucci on October 25, 2024 Verified by Google SmartStop Self Storage

Yash was very accommodating and patient with every last detail and very professional and helpful. Would highly recommend this affordable service for anyone with storage requirements

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By Fab Cicchelli on October 9, 2024 Verified by Google SmartStop Self Storage

Yash helped me set up booking my storage unit. He was fast and friendly. He did a great job.

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By cagneyEGR on October 4, 2024 Verified by Google SmartStop Self Storage

Prospective renters, before you open a unit with SmartStop please do yourself a favour and go back and read several years worth of reviews and you will see the trend of this company raising their prices on customers. We started out 2 years ago paying $180 per month and we have just closed our unit because $349.17 is intolerable. The facility is clean, the employees are nice but the fees and increases are unforgivable. $4,188 a year is not an option for us.

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By Gord Hewson on October 4, 2024 Verified by Google SmartStop Self Storage

Thank you so much for your wonderful service and helping us find the perfect locker for my family. I will definitely recommend your facility.

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By Sylvia S on September 25, 2024 Verified by Google SmartStop Self Storage

Both times I went here were great. First, a substitute showed us a storage space and made a reservation and a week later I signed the papers and moved my stuff in. Yash helped me to choose the right storage unit for me and made the whole process quick and easy.

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By Cristian A on September 17, 2024 Verified by Google SmartStop Self Storage

This company is a scam!! They will lure you in with promotional low prices and after few months they increase it to double without any notice of incfrease. It is a discusting practice and they should not be allowed to operate. DO NOT use them! I would not give them any stars if I could.

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By Janki Ratnottar on July 30, 2024 Verified by Google SmartStop Self Storage

I came to see the unit few days ago, and it was my first time looking for storage and YASH went through all the process smoothly and easily

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By John Doe on July 7, 2024 Verified by Google SmartStop Self Storage

Yash came to check up and saw everything was going great as we were filling the storage unit and made sure I locked it properly, great guy.

Shoaib

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