By Deb Foerster on June 5, 2026 Verified by Google Access Storage - Burlington

Adrianna was absolutely wonderful. Great people skills, friendly and a great sense of humor. She answered all my questions and even ones I forgot to ask
Would highly recommend Access storage.

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By Reece Klingenberg on May 12, 2026 Verified by Google Access Storage - Burlington

I had a great experience at Access Storage thanks to Ayrianna! She was incredibly helpful, knowledgeable, and made the whole process easy and stress-free. She took the time to answer all my questions. Excellent customer service from start to finish, with some good laughs as well. I would definitely recommend Access Storage to others!

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By SA AM on March 27, 2026 Verified by Google Access Storage - Burlington

Excellent Experience – Highly Recommended

I had a great experience with the store manager. I highly recommend her to everyone. She was extremely helpful, polite, and professional throughout my visit. Her service was truly exceptional, and she went above and beyond to support me.

Thank you for the outstanding customer service!

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By James Smith on January 23, 2026 Verified by Google Access Storage - Burlington

Ayrianna working at BOTH the Plains Rd and Cumberland Burlington Ontario locations is extremely friendly knowledgeable and easy to talk to. We spent 5 minutes talking about our dogs. THIS IS Customer service above and beyond. She has an amazing willingness to help customers get the very best service from Access Storage. So I 💯 recommend if you are looking for a storage unit. Go see or speak with Ayrianna. You will not be disappointed. Thank you 🐕🙏

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By Kelly L on January 22, 2026 Verified by Google Access Storage - Burlington

Please seek out alternative storage options. This facility has issues with humidity control resulting in moisture and mold of items stored here. They refuse to acknowledge or take accountability, even with provided photos and video footage. They will charge you more than any other storage facility for climate controlled that is not actually climate controlled. Terrible facility and terrible customer service if seeking anyone beyond the store level. Save yourself the expense, headache and cost of destroying your belongings. Find a different storage facility.

ADDENDUM: I am still trying to sort through the mass of destroyed belongings due to this company that is a fine example of corporate corruption and not an ounce of integrity for people that trust they have put their belongings in a space that is safe.
The narcissistic territory manager claims it's my fault, because there is apparently something to be said about someone who puts their belongings in storage for any length of time. Absolutely disgusting business, that is illegally charging people astronomical fees to protect their belongings while not keeping the facility in good working order. For the love of God if anyone has belongings stored at this location on the upper level, I would suggest getting them out and going to a different storage facility that actually provides climate controlled, when stated as climate controlled, because this is not the place!
The stress and overwhelming upset of losing a good portion of my belongings due to their negligence, is beyond words.
The company's comeback is my fault because of the way I stored my items. Last time I checked, boxes and Rubbermaid bins were quite common. Unfortunately, moisture due to unacceptable humidity levels, boxes and or bins will not keep belongings protected.
Also note, if you decline their insurance, they feel they are legally protected and use this to justify damaging belongings and not maintaining the facility.
Again, just unbelievably disgusting!

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By Andrew Lansbury on January 15, 2026 Verified by Google Access Storage - Burlington

Great facility and Aryana has provided excellent service and customer support. I have called several times and she has resolved every issue quickly and professionally, she has been great to work with.

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By Rob Wass on January 9, 2026 Verified by Google Access Storage - Burlington

I had the pleased of meeting Ayrianna who works at the Burlington Ontario locations. Ayrianna is extremely friendly knowledgeable and has an amazing willingness to help customers get the very best service from Access Storage. I would highly recommend any looking for a storage unit to go see and speak with Ayrianna. You will not be disappointed. Thank you Ayrianna for turning difficult situation into a customer experience that made a headache disappear. Ayrianna is a 10 out of 10 with her customer service.

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By AnnMarie Marcolin on July 26, 2025 Verified by Google Access Storage - Burlington

I recently used Access Storage in Burlington for the first time. Had a great experience! Really helpful staff, and pricing was very competitive. I would definitely use their services again.

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By Allan Koyanagi on July 18, 2025 Verified by Google Access Storage - Burlington

Fantastic service from Mitch and the team. Expert advice and property touring. Secured two spaces and high security locks conveniently sold in the office. Thanks Access Srorage.

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By Dustin Shanks on July 8, 2025 Verified by Google Access Storage - Burlington

Mitchell, Todd and Martin were great and super helpful in getting me set up. Always nice to get great service. Locked looks super clean too.

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By Cps S on June 4, 2025 Verified by Google Access Storage - Burlington

Customer service was just amazing. Fair prices, quick process and was a pleasure to deal with both Todd and Kayanna. Highly recommend this Access Storage location.

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By Yassmin Albeshbishy on April 9, 2025 Verified by Google Access Storage - Burlington

The facility is incredibly clean and well-maintained. Kayanna assisted me with renting the unit, and she was so welcoming, informative, and helpful throughout the entire process. Even after I completed the rental, she remained accommodating and always willing to assist with anything I needed. I’ve rented several storage units in Burlington, and this is by far my favorite location—100/10!

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By MI Storage Canada TPB on March 7, 2025 Verified by Google Access Storage - Burlington

Patrick was amazing when I came in for my appointment today. I appreciated how attentive he was and polite. Thanks again for the amazing service Patrick/Access Storage

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By Darryl Magee on March 4, 2025 Verified by Google Access Storage - Burlington

The staff here are great, storage unit was very clean on arrival and no issues with the gate or the codes working like in other places. Can’t recommend this self storage location more!

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By James M on February 5, 2025 Verified by Google Access Storage - Burlington

I truly had an easy going, informative and quick deposit experience when getting my locker with access storage. Thanks for taking some stress off my shoulders and out of my life. Shane Wall

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By Michael Desjardins on February 1, 2025 Verified by Google Access Storage - Burlington

Clean, secure, and affordable. Staff was super friendly & place is very well-maintained. Easy access and peace of mind for our belongings. Definitely recommend!

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By Julie Neal [Staff] on January 31, 2025 Verified by Google Access Storage - Burlington

WOW!! What can I say? You know you're grown up when you get excited to have a storage space?! I had the most fabulous experience today with Mitchell who was able to get me into a temperature controlled indoor space with such quick professionalism and a seamless process. I have started a foundation with a few other members of Burlington and we have acquired quite a lot of items from all of our events. Mitchell was so supportive of our efforts and was happy to help us get settled into a new home base. Kayanna at the Cumberland location quickly finished the final details once I showed up as Mitchell had it all already set up, organized and ready for me to sign and get into my space. The space itself is clean, easy to get to, has access to carts to help bring in items and is perfect temperature to storage all of our items safely without worrying about damage based on the outdoor elements. We are so happy with our experience and can't thank Access Storage enough! Thank you for supporting us so we can continue to support our community with children's mental health and wellness charities!

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By Burlington Helping Burlington on January 31, 2025 Verified by Google Access Storage - Burlington

What an amazing business! They are so generous to the community. We are thrilled to be able to have 24/7 access to a clean and safe storage facility!!!!

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By Solaymon Ali Ahmadi on January 27, 2025 Verified by Google Access Storage - Burlington

Dealt with Mitchell over the phone, he was very professional and personable. Had a good experience talking through my options for car storage. Ultimately I decided to keep my car in the garage, but will definitely be calling him back when my needs change!

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By Nancy Clements on December 28, 2024 Verified by Google Access Storage - Burlington

My initial visit and registration for a storage unit at Access Storage on Cumberland Avenue in Burlington was fantastic. Mitchell explained everything thoroughly and made the experience seem less. I recommend this location for storage, fair prices and clean modern units. Much appreciated.

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By Andi Borat on December 11, 2024 Verified by Google Access Storage - Burlington

My first experience with Access Storage has been excellent! Booking with Joseph who found me exactly the storage I needed locally at a GREAT rate & finalizing service with super accommodating AM Kayanna Simon who made the in-person experience a confident one with friendly, comfortable & cool service -THANKS AGAIN!

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By Julie on December 9, 2024 Verified by Google Access Storage - Burlington

Kayanna at Access Storage in Burlington has helped our business on many occasions and continues to do so. We would highly recommend their services. Quick, reliable staff and the property is kept clean.

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By y irfan on November 30, 2024 Verified by Google Access Storage - Burlington

Great service, and great staff. Very helpful I have already referred their storage facility to my customers.

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By chirag kakkar on November 21, 2024 Verified by Google Access Storage - Burlington

Excellent service!! Kayanna helped me out and made the whole process hassle-free. Highly professional and efficient. I highly recommend them!"

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By Steven Hill on November 15, 2024 Verified by Google Access Storage - Burlington

The very best place for your storage needs. Super friendly and efficient service. Prices are fantastic and you can't beat the location. Easy access from the QE or the 403.

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