By Jon Gandza on June 5, 2026 Verified by Google SmartStop Self Storage

Terrible scam company if looking for long term storage. Offers reasonable rates to entice customers.

-Doubled cost of payments after a few months from $130-$240.

-Increased again after a year, another %50 to $340 a month! for a medium sized unit.

Will be taking my business elsewhere where they do not habitually increase your rates by absurd amounts. (The service they provided did not change in any way).

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By Josh C on April 10, 2026 Verified by Google SmartStop Self Storage

Extremely impressed with the team’s professionalism through the rental process. The manager, Andrea, has been great to deal with! They are very security conscious which is appreciated.

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By S B on March 24, 2026 Verified by Google SmartStop Self Storage

Really friendly and helpful. Clean and easy to access. The staff are great. I met the young lady Orreva and such a friendly and helpful person. Very kind I had a very pleasant experience with all the ladies of SmartStop!!

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By Shagufta Ahmad on March 7, 2026 Verified by Google SmartStop Self Storage

We stored our belongings at this facility for about nine months and had a great experience. When we moved our items out, everything was in the exact same condition as when we left them.

A special shoutout to Andrea for her outstanding customer service. She is extremely knowledgeable, precise with the information she provides, and always takes the time to explain the details so there are no surprises. Her professionalism, responsiveness, and friendly approach truly made the entire experience smooth and stress-free. We really appreciated her support throughout our time there.

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By Paula Frias on February 21, 2026 Verified by Google SmartStop Self Storage

Andrea was very helpful with helping us choose the right unit size for us, going through the booking process, and making sure all our question were answered. She made the process so much easier and stress free with her friendly and helpful attitude!

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By Patti Johnson on February 20, 2026 Verified by Google SmartStop Self Storage

I recently secured a storage locker at 1207 Appleby line in Burlington. My overall experience between the online agent and the in-store assistants was amazing. Both Andrea and Oreva were very supportive, assisting me with setup and answering all of my questions. Super professional and friendly, I would recommend this facility to friends and family!

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By G Landers on February 7, 2026 Verified by Google SmartStop Self Storage

Andrea was lovely. She helped us get settled in our new storage unit as easy as pie! This is a very nice and clean facility. I would definitely recommend it

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By Laara M on December 28, 2025 Verified by Google SmartStop Self Storage

This is a great storage facility. There are lots of options available at varying price ranges. It is clean and well kept. Lots of trolleys for moving your stuff and the cargo bays allow for a pretty big truck which is very convenient. The staff is fantastic. So helpful and friendly!

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By Robin Miller on October 10, 2025 Verified by Google SmartStop Self Storage

Outstanding service from Ria and Andrea at Smart Storage, Appleby Line, Burlington.

From start to finish, both Ria and Andrea made the entire process effortless. They’re professional, kind, and genuinely care about their customers. Every question I had was answered with patience and clarity, and they went out of their way to make sure I had the unit for my needs. What’s more, they did it with laughter and authenticity. 🙏🏻

The facility itself is spotless, secure, and well-organized, but it’s the team that really makes the difference. Ria and Andrea’s warmth and attention to detail made it a seemly and strew free experience.

Highly recommend Smart Storage, especially thanks to these two — they’re absolute stars!

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By Tejas chothani on October 6, 2025 Verified by Google SmartStop Self Storage

1. Sign up process was super easy and smooth.
2. Riya at the front desk was helpful and supportive in the onboarding process.
3. Facility is clean and well maintained

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By R Walz on September 24, 2025 Verified by Google SmartStop Self Storage

Andrea was amazing. She was always so helpful and engaging. It made it so wonderful to deal with this place. The units are clean and well kept and we highly recommend this location.

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By Melba Montoya on August 26, 2025 Verified by Google SmartStop Self Storage

I was in need of storage space in preparation for a move from Burlington to Hamilton. SmartStop as the name implies, was a game changer, easy access, clean and safe environment. The unit that was recommended worked wonderfully for my needs, and the price was reasonable as well.
If you are in need of extra storage space, I highly recommend SmartStop 1207 Appleby in Burlington, your stuff is secured in a climate controlled environment, and the staff super friendly and knowledgeable.

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By Mark McLeod on June 28, 2025 Verified by Google SmartStop Self Storage

Andrea helped me get my first unit and made it quick and painless. The facility is nice, clean and easy to navigate. We were even provided with some water bottles on a hot day while I moved my stuff into my unit. Highly recommend!

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By Milin Patel on June 25, 2025 Verified by Google SmartStop Self Storage

Guy Jerry was so helpful to me getting a rental unit. He was super helpful and kind. He provided all the information I needed and all my questions was answered before I signed up. Only thing I would suggest to storage is to put garbage bin for small coffee cups disposal.

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By Kien Dang on May 24, 2025 Verified by Google SmartStop Self Storage

Andrea was amazing to work with! She was incredibly patient, answered all our questions, and made the whole process smooth and stress-free. Super friendly and detailed—we felt really well taken care of. Highly recommend!

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By Alicia *** on March 24, 2025 Verified by Google SmartStop Self Storage

Jerry did a great job explaining everything about the facility, and walking me through the contract. He was knowledgeable and kind. The facility is clean and well maintained.

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By Roselle Ivy Venus on March 18, 2025 Verified by Google SmartStop Self Storage

I had a great experience with this storage facility! The entire process was smooth and easy, and the facility itself is clean, secure, and well-maintained. Jerry was especially helpful—he took the time to explain everything clearly and made sure I got the right unit for my needs. His professionalism and friendly attitude made the whole process stress-free. Highly recommend this place if you’re looking for reliable storage and great customer service!

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By Dane Onofrychuk on March 4, 2025 Verified by Google SmartStop Self Storage

Jerry is the most inept customer service representative I have ever come across in my many year of using a storage facility. Not only did he continually disrespect me as a paying customer but couldn’t answer any of the questions I asked him. Upon refusing to answer questions about my account and the promises he made to me, which he made over the phone and were all recorded, he proceeded to ignore and threaten calling the authorities on me. As a paying customer I encouraged him to do so, but seeing as he was in the wrong, did not proceed to do so. After continually asking why he didn’t keep true to him promise, he never answered and proceeded to ignore the question at hand and gave a blanket corporate statement to cover. I would definitely not recommend using this facility, specifically because of Jerry. He couldn’t even provide accurate information of his supervisors to issue a more formal complaint. If Andrea Serianni sees this message, please note that Jerry lied and provided false information for you and himself for the purpose of lodging a formal complaint. 0/10 service and knowledge of the service industry. Incredibly disappointing and insulted by this ongoing interaction. I guess the customer is never right in the service industry anymore.

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By Cameron Mackie on March 3, 2025 Verified by Google SmartStop Self Storage

Stay far away. These guys every 6 months raise the cost 30+% and say its the market. I'm now paying double the street rate. They bait you with a promo and increase it beyond everyone in the area. 65% increase in 1 year is far beyond inflation. Go elsewhere unless you like moving your stuff around.

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By Zain Moosa on February 20, 2025 Verified by Google SmartStop Self Storage

I recently rented a storage and not only are the prices highly competitive the detailed breakdown of the procedure by the representative was excellent. My check in was accompanied by Jerry who educated me on the necessary information I needed to know and answered all my inquiries very professionally. All in all superb customer service.

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By wendy mccowan on February 6, 2025 Verified by Google SmartStop Self Storage

First time using storage facility. Employee was very helpful. Showed us our unit, how to access the facility. Procedures etc would recommend

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By Jeremy Shaw on January 21, 2025 Verified by Google SmartStop Self Storage

Jerry was great! He showed us more than one unit to make sure we were happy and helped us get a great deal!

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By Paul Willoughby on January 10, 2025 Verified by Google SmartStop Self Storage

Because of severe lower back pain, I wasn't able to open my storage unit, as the door was caught on one of my plastic containers inside. As a result, I went and asked the Front Office
Manager, Phil for help. He immediately responded in the positive and came with me to my unit. Then, with his muscle he opened the lower part of the door, and was able to move the obstructing plastic bin away so the door could be fully opened. THANK YOU SO VERY MUICH, PHIL!
Deeply appreciated, Paul Willoughby

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By Inas Ettayebi on December 31, 2024 Verified by Google SmartStop Self Storage

Went today to finalize a unit at the Appleby Line location. Jerry was very efficient - showed us the unit, answered our questions, and had us signed in and done in a timely manner. He also did a great job explaining the different costs associated with rental.

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