By S. Fisher on June 6, 2026 Verified by Google

Increase hours on Saturday- & only 2 windows - & 2 employees 5 employees on site- 3 push papers- 😂😂😂line out the door

By Ron Redmond on April 17, 2026 Verified by Google

One star for the Wells Fargo on 1 Eagle Road in Danbury. The tellers are always helpful, but my entire experience was ruined by one staff member. I parked my truck across two spots for less than 5 minutes while I cashed my check—plenty of spots were open—and instead of a reasonable conversation, she approached me rudely, citing complaints. It’s a shame one person can bring down the whole experience. Frankly, their three-star rating should have been a warning.

By Alishia Esposito on November 11, 2025 Verified by Google

Not thrilled with their customer service or knowledge of policy and procedure. Only was able to get there after work and needed to cash in my savings bond, I was met with blatant aggravation from the employees. The (maybe) manager said they would only be able to help me with 5 of them as they were closing in 30 minutes. After signing all of my bonds, the teller, mind you, AFTER she had already starting to input my information stopped abruptly and called over another employee because they noticed my maiden name was on the bonds. They then told me they needed my marriage certificate to verify that was in fact me (even though my marriage certificate had previously been uploaded into their system). When I questioned them they said because "they were not the ones who directly saw it firsthand and couldn't verify that it was actually real" which is the most ridiculous thing I have ever heard. I was also told that Saturday's are too busy and they wouldn't be able to accommodate me, then it was changed to they would only be able to help with 7 (even though WF policy is up to 15). I would have been happy to come back at a different time if they had taken the time to explain to me what would have helped expedite the process with ease for all involved, instead I was made to feel very uncomfortable coming to them for something that is quite literally what they get paid to do. Needless to say, I do not recommend visiting this particular location and I would highly suggest a retraining of your employees.

I want to say that I ended up going to the branch over on Padanaram Rd and had an absolutely amazing experience compared to this particular branch. At the Padanaram branch I was able to cash in 30 bonds in 30 minutes with ease and did NOT have to produce my marriage certificate. The manager there was incredibly kind and explained exactly what I could do to help prepare for the cash in to ensure an easy experience for a tedious task.

By Milson Giovani Fontenelle on August 5, 2025 Verified by Google

Went there yesterday to cash a cashiers check. After a long drawn out wait I was told I need to deposit it into my account and I need to have that amount into my account to cash a cashiers check from another bank. I’ve never had a bad experience with Wells Fargo and I’ve been a customer for over 10 years. Not sure what that lady’s name was that was the teller but she needs to be trained on how things operate and I will be filing a report with the fdic

By Trebor Arutnev on September 8, 2020 Verified by Google

Great looking bank but unfortunately horrible business practices and management. Seems bilking it's customers is common practice.

While the local staff is great people from the area and but paid the price. The management is still brought in from other area's. What ever happened to that "local" bank charm ?

(Wells Fargo Paying $3 Billion To Settle U.S. Case Over Fraudulent Customer Accounts)
2/20/20 - Wall Street Journal