By O B on April 18, 2026 Verified by Google

We had an appointment with Natasha today and she is simple the best! She went above and beyond helping my daughter open her high School checking account. I appreciated her kindness, patience and her willingness to share her knowledge and help my daughter think of her financial future.

By Jill Ehlers on March 6, 2026 Verified by Google

I regret switching account to Chase. The holds on new fund deposits are excessively long. Calling to request funds be made available doesn't help. No one described how long the funds aren't available. When switching my business accounts, the funds were taken from my bank but held at chase for more than 10 business days and the teller deposited them in the wrong account.

By Phoebe L on December 15, 2025 Verified by Google

Natasha was friendly and very helpful in assisting me with opening a business account today! She explained the details with so much patience and kindness!

By Rakesh V on September 11, 2025 Verified by Google

Do yourself a favor and avoid this Chase branch completely. I had an appointment with Viktoriya McClellan—she even called me at 2PM Central to confirm details. But when I arrived, instead of honoring the appointment, she sent a bald, middle-aged man who not only had zero knowledge of my case but also treated me with blatant disrespect. The whole interaction came across as racist and dismissive. This branch is unprofessional, unhelpful, and a complete waste of time. Stay away

By Brooke Burris on July 17, 2024 Verified by Google

As someone who has worked in a bank, I know the importance of good customer service and obtaining accurate information. I legally changed my name 3 years ago and immediately updated this with Chase. They told me my name would be updated on all parts of my account. 3 years later my identity got stolen and when I needed bank statements showing my address, I learned Chase had never updated my last name in their system. When I came into the branch to have this addressed they told me they would fix it. A month later I went in to get a page of checks. I waited in line for 10 minutes, got the checks and walked out, to notice they had my old last name still. I went back into the branch, waited another 10 minutes, and said this is unacceptable as my name was changed for security reasons not just marriage or something. They scoffed at me, printed new checks and said they would fix it, but that it would take 3 billing cycles to update. 3 billing cycles later and surprise surprise, my name is still not updated. After my experiences I decided to go to another bank, and it took 6 phone calls for me to finally get my account closed. I have never been treated so unprofessionally by a banking institution and I will NEVER do business with Chase bank again. Save yourself the time and frustration and go to capital one where at least you get a good savings interest.