By Seray K on July 23, 2026 Verified by Google

I visited this location with my mother on June 17. She was visiting me and does not speak English.

While I was trying on shoes and sunglasses, I noticed two employees talking to each other while giving me aggressive looks. I ignored it at first. However, my mother later told me that one of the employees kept asking her questions in an aggressive tone even after she clearly said she didn’t speak English.

When I walked over, the same employee aggressively asked where all the sunglasses I had tried on were and where their tags were. Everything was neatly placed on the bench beside me and I politely pointed that out. I then asked him to repeat what he meant because his attitude was incredibly rude and frustrating.

At the checkout, I told the manager that the employee had been rude. Immediately, the other employee (the one who had been watching and talking earlier) came over and started defending him, insisting that he had not been rude at all. If his behavior was completely acceptable, why were you standing nearby ready to defend him before I had even finished explaining what happened?

This wasn’t about a $25 pair of sunglasses. I couldn’t care less about this cheap products. My mother was made uncomfortable simply because she didn’t speak English and I was treated with unnecessary hostility. I won’t be coming back.

By Queensly on June 27, 2026 Verified by Google

I should have learned my lesson by not purchasing from this store again. The amount of humiliation I experienced while trying to return a product was unlike anything I’ve experienced before.

I purchased a pair of shoes and, after trying them on indoors, realized they were uncomfortable and caused blisters on my feet. The shoes showed only minimal signs of being tried on. Before going to the store, I contacted customer service online, shared photos of the shoes and my receipt, and was told that I could return them.

However, when I arrived at the store, my experience was completely different. One staff member immediately spoke to me in a rude manner, accusing me of cutting the line when I hadn’t. I also noticed her speaking quietly to another employee before they ultimately refused my return. Despite explaining that I had already received approval from customer service, they would not honor it.

I accepted without issue when my previous purchase was marked as final sale. This was a different purchase, and I followed the instructions I had been given. Instead of being treated with respect, I left feeling embarrassed and humiliated.

This experience has completely changed my opinion of the company. I won’t be shopping here again, either online or in-store. The inconsistent customer service and the way I was treated made this one of the worst retail experiences I’ve ever had.

By M Williams on May 14, 2026 Verified by Google

I was beyond pleased by the great customer service that my daughter had received while shopping at the Eaton Centre location.

Shaunice made my daughter feel quite comfortable and not only did she take the time, but made sure that she found the right product. In addition, she got it at an amazing price because the item was on sale.

Customer service is very important and Call it Spring, in particular this location went above and beyond my expectations.

Thank you to the staff at Call it Spring, for making her shopping experience a great one.

MW

By Alexandra Godzisz on April 7, 2026 Verified by Google

I bought a pair of sandles three days ago. I wore them for an hour and they tore up the back of my ankles. I realized I could not wear them and so attempted to bring them back. I brought them back to the purchase store and they denied me stating they could not return of worn. The women was super apologetic after seeing the backs of my ankles but only directed me to the customer service #. I called them to be told I could not return and they would give me a $20 credit to their store. The shoes were $60. I told them I didn’t want their store credit as I would never be purchasing from them again. Any store with any integrity would have given a refund.

By Jennilee Faye Arriola on December 14, 2025 Verified by Google

I feel like this is a bit late but I just want to say a big thanks to Deanna (not sure of the spelling) for assisting me find the perfect boots that I needed for our departmental holiday party! ⭐️ She went beyond just to help me as it took me to purchased twice and had 3 pair of shoes just to help find this knee-high boots! I really appreciate Deanna for this one. I hope the company will keep people like her as their assistance to others is a big thing. 🤍