By Sara on August 1, 2026 Verified by Google

Richard waited on us, and he provided great service! He went above and beyond to make sure we were happy with our order!

By Savannah Lee on July 8, 2026 Verified by Google

Made our personal pans right before closing. Great guy. Very honest. Thank you again for your awesome service!

By Halver Halverson on May 9, 2026 Verified by Google

Showed up to pick up a pizza and the door was locked…no note or anything! Drove around to the window and let the young lady at the window know, she snapped back with an attitude saying that the lobby was closed!

She snatched the card out of my hand tossed it back at me without a receipt or a word. She turned and grabbed the pizza and bread sticks we ordered shoving them at us so violently that the bread sticks nearly slid off onto the ground.

Before I could say anything she slammed the window and walked away! When we got home I noticed the order was not correct as the pizza was missing the sausage. I attempted to call and asked for the manager and was told that the manager quit!

I then was told there would be be a manager on Wednesday…after she hung up on me while I started to explain the issue I had enough and emailed corporate Pizza Hut. I received an email saying a manager would reach out to me that week from the restaurant…it’s been 2 weeks and a follow up email to corporate with no response!

The worst customer service experience I have ever had!

By Emma on April 27, 2025 Verified by Google

There’s only enough noodles to cover the bottom of the pan and there’s literally no sauce in it. Paid 12 dollars for what? Seems pretty simple to make but still got messed up do better.

By D W on January 18, 2024 Verified by Google

Honestly, I was not expecting much, good service in chain restaurants has become undesirable, however, the fine people working at the Pine City Pizza Hut were phenomenal! They should train all others. In fact, they were training, I believe, we dined in. Our pizzas were done perfect! Service with a genuine smile! We could hear everybody in the kitchen, the management talked to the others with respect and trained work patience and support. I highly recommend eating here soon.