By Lynn Flippen on January 26, 2026 Verified by Google

I had hired Sprinkler Medics, sprinkler company to replace a soaker system to a drip system. When doing so they connected two zones to run at the same time. After several return visits I was informed that a motor needed replacing and once done all zones would work correctly. This was untrue as their own repair man repaired the problem without me having to buy a new $300 motor. They still did not correct the two zones from running at the same time. Jeff Neely, owner of Liberty Lawn Care came an within an hour corrected the electrical wiring for the two zones to run independently. He also checked all 8 zones to make sure they were working properly and were spraying correctly. eff gave me a detailed written report of how he handled each and every zone....that you don't get every day!

By B on March 11, 2020 Verified by Google

Do you like weeds? Well, this is how you keep weeds and pay a ton.

Tagline: You get what you pay for - they're cheap, not customer-centric and goodness gracious their support line might as well go to the dead letter office (for those folks who remember the post office)

Longer explanation:
They were decent, up until they weren't. I don't complain about cost and admittedly I went with Liberty because I just needed a lawn care service to avoid HOA fees / I work 24/7 and never get the time to do lawncare. Spoiler: The story ends tragically.

They were.... relatively decent up until February when I was recovering from surgery. I specifically asked them to weed the front yard, and lo and behold they showed their hand. They completely ignored 1/3 of my front yard and then blamed it on me. What's even worse is that when I called them they only emailed me (no attempt at calling or customer reconciliation) and then blamed it on my clear instructions. Weed front yard - It's not rocket surgery (hopefully someone likes dad jokes there)

They blatantly discounted my voicemail about the front yard (they literally ascribed water as an incredible weed growth accelerator, thanks Susan - maybe you should listen to Bill Nye a bit more, or ACC is an option). Either I'm growing Kudzu here or we got a bare-bones business that scams their workers and customers for the margins or we got a genuine misunderstanding. I'll keep you posted if they email something better than "The customer is wrong and you have to deal with the HOA fee for something you clearly asked and paid for"

I'd like to support them, but there'saecent folks to do the landscaping but their CS team is terrible, or if it is the owners then hopefully they can pick up from this it's a terrible idea to nickle and dime their customers.

By Amy Colicher on May 19, 2019 Verified by Google

Our landscaping was in desperate need of work. After waiting for 3 weeks for the scheduled job, only 2 workers were sent to complete the job of trimming all plants in multiple beds back to what they should look like, pulling a multitude of weeds and mulching. The workers spent 10 hours working, and when I looked at the beds the next morning I saw plants trimmed poorly, mulch placed on top of weeds that were not pulled, full sized plants that should have been removed left intertwined in bushes and mulch so thin in places that the weed barrier sheets could still be seen. I called that morning to address the concerns with no response. I then emailed a week later detailing the concerns. A supervisor came days later to look at the work and no feedback was given. A week later I was told the supervisor said everything on the property looked normal. I was then told if I thought there were issues they might be able to send a crew but had no idea when or if they could send the crew out. Disappointed is an understatement.

By Bryan Bousquet on October 18, 2018 Verified by Google

I only used them for two transactions: mow/edge/trim and top soil. The rating is subjective and is my opinion...but the pictures don't lie.

We recently moved into a new house with a freshly sodded yard and sprinklers. The grass looked nice but the ground was uneven. Unfortunately I recently tore my ACL and could not do the work myself. I could have had the neighbor kid do it but thought I'd have the pros come do it and do it right, so I hired Liberty Lawn Care. I regret that. The mow was fine but the "edging" was not done with an edger but with a trimmer, ala a gas station sidewalk. It was uneven and looked worse than before it was done. But I already had them scheduled to add some top soil to even out the ground and thought I'd see that through. The soil they used was rocky, clumpy, not raked in well, and just plain dumped in some places. When I complained they thanked me for the email and said they would, "pass this on to the crews for training purposes." Thanks for that.

...the neighbor kid was the better option.

By James Moore on March 15, 2017 Verified by Facebook

“Humility is not thinking less of yourself, but thinking of yourself LESS. The humble man makes room for progress; the PROUD MAN believes he is already there.” – C.S. Lewis

I spent $5500 having a new sprinkler system and new sod installed at my home in April 2015.

Here are just a few of the issues:
*No Invoice or Receipt was given to me, showing the Warranty terms or anything else for that matter. I asked repeatedly, but all I received was information by email. Strange.
*There was no Owners Manual for the sprinkler system in English provided to me. I didn’t even know what kind of SYSTEM I had so finding one online proved to be impossible.
*I had to ask for training on the system repeatedly, Jeff not really interested in doing that, and then blaming me for not “understanding it all” within a 5-minute training session.
*The sprinklers increased my water bill significantly over my own watering, which was a LOT. You would think that advising a homeowner of this in advance would be paramount, but that would require insight and integrity on the installer’s part. Something like this should be in the proposal, or at least, in the Warranty terms that I would sign (if there were any?)
*The brand new grass was nearly dead within the first 6 months and many weeds were coming through, even though I followed the fertilization and weed-killing recommendations to a “T”. This means that the grass was poor quality and came with weeds already in it, confirmed by others in the trade. I have more weeds now than I’ve EVER had with my old grass. Not a coincidence.
*When I got nowhere with Liberty Lawn Care about these issues, I sent a complaint to the BBB to obtain a partial refund because I was going to have to replace the new grass again. Jeff completely DENIED any responsibility, and put all the blame on me. He even tried to insult me by telling me that “my own business was worth less than his” (as if he would know this?!), so he must be the smarter person here. No joke! Narcissism on a grand scale.
*Jeff, in response to my BBB complaint, put a negative review about my OWN company on the yelp website, acting as if he had done business with us, which he did not. That’s the kind of person we’re dealing with here, as shoddy and dishonest as they come. Yet he is completely convinced he did the right thing all along the way. Had he actually DONE business with my company, he might have learned something about service. Maybe not.
*To this day, I am still having a problem with one of the sprinkler heads not working properly. Jeff’s response? I must have “purposely damaged it myself just to cause him more trouble”. Even though I am still within my “warranty period”, he has now refused to come out and finally FIX the problem, but instead sends me a “log of his GPS system, showing that his driver was at my house on a particular day”. Really? I am now forced to call another company and pay for these repairs, even though I still (supposedly) have a warranty with Liberty Lawn Care.
*Jeff has (somehow) managed to avoid any liability with either the BBB or the governmental (see: corrupt) agency, the TCEQ, who handles irrigation installers' complaints. I would have chosen to litigate, but I don't have the time to force this guy to make things right. What goes around, comes around.

If you are a smart consumer, and you pay attention to detail, you will find that my story runs concurrent with the other negative reviews about this company, especially on Yelp. If you get good service out of this person, you must have either 1) caught him on a good day or 2) just don’t have an interest in getting your money’s worth. If all I had this company do was mow my lawn (like most reviewers), maybe my expectations wouldn’t have been so high.

BUYER BEWARE….