By Sarah on January 14, 2026 Verified by Google

Lucky Mobile is a HORRIBLE company.
Where do I even start, I tried to set up an E-SIM on my phone for my business line. I started off doing the process online, they made it seem really simple, its advertised that you can set it up right on the app.
The app glitched while I was finishing filling out my information, when I opened the app again I had to start all over. The issue was that I already had a phone number assigned to my E-sim and my credit card had been charged but I had no way of accessing my account or E-sim (I had no way to use the phone number they emailed me).
I went on their website to get in contact with an agent and had to jump through a hundred AI chats in order to speak with a real person. After I got through to a real person they had no clue what they were doing, they transferred me another agent in a different department, this continued to happen FOUR more times!! Not to mention when you call their phone lines you also have to speak to the AI chats bots and waste 10mins asking to speak to a real person.
The last guy I talked to had his T.V blaring in the background, and was super rude and unhelpful. He was clearly a remote worker that did not care at all, in fact I think every single person I talked to was probably an underpaid remote worker who really did not care.
When I decided this situation was too frustrating and confusing to deal with I spoke with one last representative that I reached through the help line, she confirmed that my account was not active, that my refund would arrive in 2-3 business WEEKS….. and that I would not receive any further charges. Well today I looked at my credit card history and there was a charge from lucky mobile. I tried to contact support for an email address I could send my dispute to and it turns out Lucky mobile has no email support.
I got in contact with an agent in the chat and he had no answers as to why my account was still active, why my account was charged. His only solution for me was to call the “support” line…

I never leave reviews, positive or negative. But after today I couldn’t stop myself. Im hoping this review will save someone’s time, energy and money!!
Every single experience I’ve had with Lucky Mobile has been awful, none of the virtual assistants know what they’re doing, the AI chat bots are completely useless. I’ve never dealt with such incompetence from a business before. My suggestion for you if you’re interested in supporting Lucky Mobile is to go elsewhere.
I would NEVER recommend that someone supports Lucky Mobile. It’s clear that this is a company running on AI chats and remote workers who couldn’t care less.

By Miro Slama on December 19, 2025 Verified by Google

I recently switched my plan from 3.5gb for $25 to 25gb for $29 and found out it was only for new customers, but after a text conversation and phone call Sid was able to provide me with a better deal for the $29! I would highly recommend Lucky Mobile as a provider for your cell phone needs. Service is great and unbelievable value with THE BEST COVERAGE in Canada! Thank you Lucky!

By jordan fuerstenberg on November 1, 2025 Verified by Google

This comment is meant for lucky Mobile in general and not this location!
Lucky Mobile, Bell, Virgin are ALL garbage along with Telus, Koodo! There is little to no cell data service in ALL of Alberta!!!! I travel alot for work and data is pretty much zero to dial up speeds!( I have not tested Rogers, Fido yet but I am hoping they are better.) You can call them, be on the phone for hours and will get no where! It's not you sim card or phone, it is the fact that they have no new towers in the past 10 yrs and all towers are maxed out for capacity so they have throttled everyone to accommodate. We need to have big companies in the USA come to Canada and take over! These companies are getting rich for the crappiest service possible and no matter what we as customers say they will not fix it and blame our phones or sim cards! The government needs to step in and regulate what they are doing!

By Laura Estrada on September 9, 2025 Verified by Google

LJ very useless girl who can’t do her job well can’t explain anything and whole u are talking to her she completely ignores you and starts talking to someone and not helping you with what you want. They stol my money from my bill and say I haven’t paid. Very useless service LJ girl didn’t wanted to provide her name

By Pamlynn on August 7, 2024 Verified by Google

Such a huge improvement from my old plan. My kids and i get eachothers messages now more dependably, and the system isnt constantly going down, like with my old plan, chatr, which uses Rogers towers. Bell and telus towers all the way now and not looking back, at 10 times the data 50G a month, and 20 dollars cheaper a month than chatr was.. with clear reception, and way better dependablity. Huge thanks to Rav at Staples for making me aware of Lucky and setting up my same phone number with it.