By Tyler Letourneau on June 5, 2026 Verified by Google The Brick Distribution Centre

Picked up a new dishwasher

Staff was smiling when I walked in. It was a clean atmosphere and they were super organized

Sent me to my door almost immediately, waited maybe 2-3 minutes before my item came out.

Efficient, friendly and problem free

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By Neal Wozny on June 3, 2026 Verified by Google The Brick Distribution Centre

I was in a rush to purchase my washer due to lack of time. The sales assistant was very helpful answering all my questions, making my purchase easy. After I had pick up my appliance she called to confirm weather I wanted to add on my purchase with extended warranty. Great job.

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By H Allibhai on May 25, 2026 Verified by Google The Brick Distribution Centre

Very professional, clean and customer friendly. A busy weekend for the shipping team - looks like they could have used additional help.

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By Teresa Ertman on January 15, 2026 Verified by Google The Brick Distribution Centre

Everything was nice and easy. Our salesman Frank was excellent on the purchase of our new lg washing machine.

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By Cindy Aarts on December 28, 2025 Verified by Google The Brick Distribution Centre

One mover was excellent. The other two could not be bothered to be much help. They moved the sofa in and asked if we were good. They did not offer to remove packaging until I asked. They also did not want to put the feet on the sofa as “they are too cold and will crack”. So we were left to do this ourselves 10 minutes later. Not overly impressed with delivery.

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By Amelia Hunt on December 23, 2025 Verified by Google The Brick Distribution Centre

Bought new mattress, adjusted bed frame, kitchen table and set of couches from the 137th location. Our sales lady was Simran she was absolutely
AMAZING, she helped me so much. Had a missing cord for the couch she figured it out for me right away!! Also the couches didn’t fit our space and she was awesome at finding us something else for the space and taking the others back! Also the team that brought our stuff was amazing. They set everything up for us and just good people very friendly and helpful. 10/10 recommend the 137th location and using Simran as a sales lady! Very happy!!

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By S SS on December 20, 2025 Verified by Google The Brick Distribution Centre

The guys were on time and set up the new sofa and love seat in short order. The bottom of the sofa dust cover arrived torn and I've sent an email in and hope to hear back sooner than later. Too bad it was -18 Celsius in Edmonton on the day of delivery.

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By Carol Love on December 4, 2025 Verified by Google The Brick Distribution Centre

It took repeated calls to the salesperson to place my order. He promised to call back but never did. I had to sort it out with online help. Never worked so hard to make a sales to myself. Wanted 2 more of a matching chest of drawers.
The guys did a great job of delivery. Appreciated real time tracking.

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By Patricia Timms on October 9, 2025 Verified by Google The Brick Distribution Centre

Your delivery team were the best! Phoned prior to delivery to confirm address. Very professional upon arrival and delivered my mattress and put it on my adjustable bed frame. I am a happy customer!

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By Andrew Z on October 5, 2025 Verified by Google The Brick Distribution Centre

Very quick and professional service. Helpful staff throughtout the entire process from online order to the finished product being built in my room . Plenty of warning for upcoming delivery.

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By Kimberley Hunter Lee on October 2, 2025 Verified by Google The Brick Distribution Centre

Went to make dinner and my 30 year old freezer wasn’t as frozen as it should have been. A quick online search, and found a replacement at a great price at the Brick. I ordered online at 5:53pm for same day pickup, drove to the warehouse and had it loaded in my van at 6:48. Very helpful staff and was able to save hundreds of dollars in food from thawing!! Very grateful for the Brick for making this a very easy and low stress transaction!!

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By Advin Villa on September 24, 2025 Verified by Google The Brick Distribution Centre

Sarika was Very friendly and helpful! She is a company asset that thr brick be proud!

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By Mary Anne Alther on September 20, 2025 Verified by Google The Brick Distribution Centre

The delivery crew was very friendly, had a good sense of humour, and most importantly, they were careful. They didn’t scuff the walls. They removed the old appliances and installed the new appliances, and were very quick and professional.

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By Elaine Young on September 19, 2025 Verified by Google The Brick Distribution Centre

The customer service was great! Loading onto our pickup was easier than other locations. This location was 16904-137 avenue Edmonton

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By Mark Panganiban on June 15, 2025 Verified by Facebook The Brick Distribution Centre

Delivery was good and driver friendly. Picture looks great on my wall and love the art work and frame. Highly recommended

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By Katie Card on March 25, 2025 Verified by Google The Brick Distribution Centre

The sales people were very patient even though I had to make a change in my original order and then had to add to my second order. Had the same sales rep all the way through. Thank you so much. The delivery guys were great!! They answered my questions and ensured I had all the info I needed. I give them a 5/5 all on their own. I am very happy with The Brick.

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By Maria Walker on February 26, 2025 Verified by Google The Brick Distribution Centre

Ordered Washer and dryer Sunday, delivered Wednesday. Able to track the deliver clearly and easily and know exactly when they were arriving. They got the job done, hauled away my old ones and place my new ones in the correct area. Great.

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By Jay Davis on February 15, 2025 Verified by Google The Brick Distribution Centre

SUCH AN EASY PROCESS!!! SUPER FRIENDLY AND ORGANIZED STAFF! I ordered online and paid for delivery but then chose to pick it up myself. NOT A PROBLEM:) They refunded my delivery charge. I drove in and the signs directed me where to go and what to do. Very accommodating and professional. I’m a huge fan:)

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By Janice Rowe on February 7, 2025 Verified by Google The Brick Distribution Centre

Great overall experience! Arrived a week sooner than expected which was great. Delivery was seamless, friendly and assembled the couch quick. The couch is a little firmer, there was none available in the showrooms to test. I'm sure it will soften up in time.

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By Orest Yereniuk on February 6, 2025 Verified by Google The Brick Distribution Centre

Delivery was on time, notified me of the 30 minute delivery and the day before as well.
Both were courteous and clean. All told an excellent experience.

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By Shelley Anderson on January 18, 2025 Verified by Google The Brick Distribution Centre

The delivery was awesome. 5 stars for those guys. However, I did not know it was coming until the evening before. Was told I’d get a call to schedule a day and time but only got an email and text that it was coming the next day. Luckily I was available.

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By Cheryl Crittenden on January 16, 2025 Verified by Google The Brick Distribution Centre

I had a rather unfortunate interaction at the Brick Distribution Centre yesterday evening that unfortunately tarnished an otherwise pleasant shopping experience. I went to pick up my order and while the staff at the desk was lovely, the man that met me at the bay door to load my item was completely inappropriate. He commented on my appearance and asked a number of personal questions and made me feel rather uncomfortable. I just wanted to load my purchase in my vehicle and leave but he kept delaying things by asking question after question. While I was polite it became increasingly frustrating and he tried to get my phone number. The fact that he has some of my personal information from the paperwork I signed concerns me and I just cannot understand why he thought it was in any way appropriate to ask a customer personal questions (my nationality, my marital status, my number, etc.). I was able to finally leave but he was rather relentless and I found his behavior to be appalling. I've tried reaching management at the Centre but so far have not been put in contact with one. I will keep trying so that I can make a formal complaint. If you are a single female picking up an order here, please consider taking a male friend to hopefully avoid this type of interaction.

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By Kim H on January 16, 2025 Verified by Google The Brick Distribution Centre

The sales person Mehr was great helping me find what we needed. Both delivery men were polite and pleasant

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By Travis McMurray on December 17, 2024 Verified by Google The Brick Distribution Centre

Was just here at bay 6 getting my couch. Tried to say hey how's it going was completely ignored. And they man that was loading my couch just pushes it over real hard while I had my back turned as I turned back I had to catch it real fast hurting my shoulder and it still landed hard on the box of my couch hopefully the couch isn't broken very unprofessional this man was.

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By Tracy Mecir on December 13, 2024 Verified by Google The Brick Distribution Centre

Waited 1.5hrs today to pick up a twin mattress. Extremely slow service at the distribution center . Do not order if you don’t want to waste your time

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