By Angelo Grey on June 9, 2026 Verified by Google SmartStop Self Storage

I had a great experience setting up my storage unit at SmartStop Self Storage. Melisa was absolutely instrumental throughout the process. She took the time to walk me through the facility, answer all my questions, and make sure I found the right unit for my needs. She was knowledgeable, professional, and incredibly helpful from start to finish.

Lorie was also wonderful to deal with. She was warm, welcoming, and shared helpful insights and anecdotes that made the entire experience feel much more personal and comfortable.

Both Melisa and Lorie were accommodating, friendly, and clear in explaining everything. What could have been a stressful part of an upcoming move ended up being a very smooth and easy process thanks to their help. I truly appreciate the excellent customer service and would highly recommend this location to anyone looking for storage.

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By Caroline Gacia on June 4, 2026 Verified by Google SmartStop Self Storage

We are really happy with SmartStop on Dupont. Clean, secure facility, the app makes access simple, and the staff were helpful getting our unit set up. Exactly what we needed for business storage.

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By Nickolas Macheras on May 1, 2026 Verified by Google SmartStop Self Storage

Staff at this facility are absolutely psychotic.
We just pulled in with our 20-ft moving truck a staff member came running out of the office screaming the word "NO!' repeatedly. When we tried to ask her what we've done or what we can do, she just kept repeating "NO!" instead of speaking to us. Eventually said " you're not parking here. You're too big get out now."

I'm an experienced driver and mover, I have been driving the same truck everyday for years and it is 11'10. The signage on the building says the clearance is 12'6. I have also been here many times in the past and never had an issue. I don't know why today was different. After parking outside of the building, I went back in to try and have a conversation and ask why it is necessary to speak to people that way instead of just calmly explaining a situation, and at that point a different staff member started to yell at me telling me that my truck is taller than 10 ft and I am not allowed in because 10 ft is the limit even though the posted number on the outside says 12 and 1/2 ft

Not only is this making it very inconvenient to work and more expensive for my client - when the loading zone is more than ample for our moderate truck, the angry, grating communication is absolutely unwarranted. What a miserable bullies. I am sure somewhere in the job description it says you should be making this place welcoming.

Get it together. If some of the lockers here are bigger than the trucks they'll allow, and you're going to be berated for you patronage GO SOMEWHERE ELSE.

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By Valeriia Zakharova on April 14, 2026 Verified by Google SmartStop Self Storage

Well taken care off storage, always dry, clean, no off smells. You can get anything you need in there, like boxes, locks, bubble wrap etc. It was our first time getting a storage unit, and after months we're still happy with it. Melisa, who helped us set up our account was very helpful and charming. The whole staff team is really nice. Recommend!

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By April Anderson on March 31, 2026 Verified by Google SmartStop Self Storage

Laurie and Melissa, in the office, are very kind and helpful. Thank you guys so much for your help and positivity. We really appreciated the breakdown of the price and making sure we understood throughout the process. The facility itself is very clean but it is close to capacity though so if you’re looking to rent I would start the process now. They are so friendly here, Laurie even remembers customers names and greets them in passing. Great place! Those gals in the office had us smiling and laughing and feeling very assured :)

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By Maja Pamic on February 24, 2026 Verified by Google SmartStop Self Storage

Melisa worked with me on Sunday Feb 22/26...Extremely knowledgeable, pleasant and accommodating. She explained pricing & policy and made me feel quite welcome. I would highly recommend dealing with Melisa again and again. Thank you M!

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By Kimberley Goodman Adams on January 15, 2026 Verified by Google SmartStop Self Storage

It was extremely easy to rent a storage unit. Everything was able to be done either online or in person. When I went with my first load of boxes., t was very well-organized. I was given a lock and key, and I was given a tour to where my unit was, and how to operate the security door. I received very, very friendly and competent service.. The place is also extremely clean.

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By Mariam Eltayeb on November 27, 2025 Verified by Google SmartStop Self Storage

Clean space, organized, thorough, and straight forward procedure to get your unit secured! Laurie and Jasmin were my first points of contact and were very helpful. Laurie especially was beyond helpful, thorough, and positive!

Thank you Smartshop Storage for your great team and evident care.

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By Bras The plug on November 24, 2025 Verified by Google SmartStop Self Storage

I had an outstanding experience with Selena at SmartStop Self Storage. From the moment I walked in, she greeted me with a warm and professional attitude that immediately made me feel comfortable. She was incredibly knowledgeable about all the unit options, pricing, and security features, and she took the time to walk me through everything step by step so I could make the best decision.

What really stood out to me was her patience and genuine willingness to help. She answered every question I had without rushing me, and she made sure I fully understood the process from start to finish. Selena clearly knows her job extremely well, and you can tell she truly cares about her customers.

The entire experience was smooth, stress-free, and honestly way better than I expected thanks to her. If you’re looking for storage and want someone who’s friendly, professional, and highly knowledgeable, I strongly recommend asking for Selena. She made the whole process effortless, and I couldn’t be happier with the service I received.

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By Omar El Alami on October 11, 2025 Verified by Google SmartStop Self Storage

I had never used self-storage before and honestly found the idea a bit intimidating. Then, in the middle of a chaotic move, I suddenly needed one. After checking a bunch of overpriced options online, I found SmartStop, which had a deal that seemed too good to be true. But the real reason I’m writing this review is Melissa.

From the first phone call, she was understanding, patient, and genuinely human; something you rarely find in customer service anymore. When I met her in person, she was just as kind and helpful, turning what I expected to be a stressful errand into one of the calmest, most pleasant moments of my whole move.

Thank you, Melissa. You made a hectic first experience actually feel easy, and even a highlight of my week. SmartStop got a star on their hands 🙌

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By Antonina Doucette on October 1, 2025 Verified by Google SmartStop Self Storage

If I could give zero stars I would.

Terrible and rude customer service.

Quick to take money out of your account after canceling contract, making you jump through hoops to try and get it back. Still waiting for refund after a month.

Quick to increase rates out of nowhere and continue to increase them.

A lot of thefts at this location.

Cheaper and safer options any and everywhere. Highly would not recommend. Save your money and your peace of mind.

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By Allison Langlois on September 18, 2025 Verified by Google SmartStop Self Storage

The best storage services in Toronto! I’m a returning customer because they are truly the best. Clean, reliable, great security. The ladies working at the front desk are always the most welcoming and friendly!

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By Mark Finkelstein on September 1, 2025 Verified by Google SmartStop Self Storage

I am very happy with the two employees that I dealt with at SmartStop, Melisa and Lorie. When I first arrived, Melisa helped me deal with a number of difficult problems relating to the fact that I was acting in behalf of a deceased friend, and taking over his storage units, while also renting another one. Both women were always pleasant and helpful in every way. I also noticed that even though they were friendly and polite, they were also at the same time tough enough to resist abusive clients, or those who tried to take advantage of them.

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By Ryan Saunders on August 28, 2025 Verified by Google SmartStop Self Storage

The building is clean.

Their pricing is incredibly greedy. I am currently paying 184+ tax for a 5X5 unit. That is more than the non-promotional price listed for any of their 5x5 units.

This is what they do. It doesn’t matter if you’re a new customer or on a promotion or not. They will raise the price 25-40% every few months, even if that puts you above the normal rate for a unit of that size.

They do not justify the price increases beyond “We regularly review prices”. The increases are multiple times what could be argued for based on inflation. It’s just the business seeing how much they can squeeze you for.

During the initial signup process, they will pressure you to leave them a 5-star Google review while they’re filling out paperwork. They’re counting on you not updating your review when you get your first, second, or fifth price increase.

If you need something for a couple months, it might be worth it. I’m looking forward to the new facility being built down the road.

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By heath street co-op on July 8, 2025 Verified by Google SmartStop Self Storage

SmartStop Storage is a very clean facility, which is key when choosing a place to store your items - nobody wants to pick up any hitchhikers and bring them home! Add to that, their staff member Melissa, is a gem of a human. She very swiftly helped me with some issues that I was having, called back to check in and make sure that everything worked out and made sure that our move-out went smoothly. She's very kind and funny and made the whole experience as enjoyable as it could be. 10/10 service, 10/10 facility. Thanks Melissa!!

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By Fernando Silva on June 24, 2025 Verified by Google SmartStop Self Storage

My bikes were stolen, probably on the night of June 15th (since the AirTag stopped signaling on Monday at 5:36am). I received a call from the storage unit about the incident and went to the storage unit to start the insurance process.

I don't understand SmartStop's work policy, but basically I had to wait 3 days to receive a simple form to fill out with receipts for the items that were stolen, photographs, etc. (possible information). Today, we are almost 1 week away from filling out the paperwork and basically 1 week and a half after the theft and I have not had any feedback, zero calls, zero emails/responses. During this time, I went to the SmartStop unit a few times and the most I got was that I should wait. Personally (obviously) I will wait, but I don't see it right for the unit to simply not provide any feedback. The person in charge of the unit, Eric Natkinniemi (as introduced by the receptionist), does not respond to emails and has very insistently maintained the only position... I have to wait.

Anyway, be careful what you leave in storage... I will never have that service again. I think I am doing my part (payments), the least I expect is a little empathy and a quick response to the problem.

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By John Norton on March 20, 2025 Verified by Google SmartStop Self Storage

Melisa was fantastic, she really went above and beyond. I was struggling with some issues finding a storage place. And Melisa took the time to get me set up. And right before closing too. She was professional and kind. She really knew how to make a stressful experience a bit less so. The facility is clean and well maintained. And the units are perfect and secure. Good layout too. Easy to load and unload. Highly recommend.

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By Ezra Lee on March 16, 2025 Verified by Google SmartStop Self Storage

Tia is an excellent employee. She was quick with her work and she showed true dedication to providing customer satisfaction by fitting me in the schedule even though the office closed early. She knew what she was doing and she also answered all of my questions.

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By Cristian Cecchini on March 11, 2025 Verified by Google SmartStop Self Storage

Tia was very kind and helpful, she stayed near to closing time and even stayed after her shift ended due to my punctuality. She had everything ready for me when I showed up and kindly took her time showing me around the storage facility and the amenities it presents.

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By Yes Toronto on March 7, 2025 Verified by Google SmartStop Self Storage

Had the misfortune to deal with Melissa. She was having a personal emotional outburst and it ended up costing me hundreds of dollars. Very rude and constant use of profanity: it exhibits 0 levels of professionalism. Last month, I was told to be physically present to complete my new unit’s check-in and I reached the store at 17:35 (25 minutes before the closing time). Melissa had already locked all the entrances and I had to constantly knock on the doors for 20 minutes to get entry at 17:55. When she finally opened: she had an emotional outburst as she was having a stressful day (as stated by her) and she immediately started swearing at me and another customer that was waiting at the door. She did not check me in given that now only 5 minutes were left before closing. I had a flight that night and had to head to the airport after leaving my belongings in the storage. I explained my situation to her and requested her to check me in and she still did not. I had to reschedule my flight and pay a significant amount for that- just because Melissa had closed the doors. I had to check in the next day and Tia was on duty- an absolutely calm and courteous staff member. Tia helped me check in smoothly. Upon checking out of my unit, unfortunately, I had to deal with Melissa again. She hung up my call when I inquired about my storage charges and wouldn’t pick up the call again (ignoring multiple calls). Very rude tone. She charged my card for an extra day of storage that I did not use. I will be initiating a chargeback for this storage- absolutely horrible experience(Melissa). If someone cannot keep their personal life and emotional outbursts out of professional conduct, I’m sorry to say but they’re better off giving their job to someone else.

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By Sean Hill on March 1, 2025 Verified by Google SmartStop Self Storage

Deceptive Pricing Practices - they will match low rates to get your business but in 4 months you might receive a price increase (ours was a 55% increase).

We are beyond frustrated with how we were treated by both management (Melissa) and the other woman answering the phone, and with what we feel are shady business practices this company is clearly willing to engage in based on our experience with them. If you value your time and money, stay far away from this company.

This company lured us, agreeing to match rates we were paying at another location. Initially their prices were higher and they did not budge. We declined and told them we will not rent from them. The manager called us back later that day offering to match the current amount we were paying. She was so friendly and accommodating. Little did we know her true nature.

We agreed, rented a unit, and moved our belongings. 3-4 months later we receive a notice about a 55% price increase. We were originally paying a reasonable rate of $131.08 per month, but the company increased it to a staggering $203.40 (prices are all-in). They knew we were price conscious.

When we called to discuss this, we were met with an incredibly rude and dismissive employee who clearly had no interest in resolving the situation. We requested to speak with a manager who was presently unavailable. A few days later, spoke with Melissa. Her response was cold and indifferent, offering no apology or reasonable explanation for the price hike other than it’s in their contract to increase rates approximately every 5-8 months.

It’s clear to us that they are only concerned with taking advantage of their customers, and they do so in the most unprofessional and dismissive way possible.

The reason I rated SmartStop Self Storage 1 star is because it required in order to post a review otherwise it would be 0 stars.

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By McLeod Olivia on February 26, 2025 Verified by Google SmartStop Self Storage

I was pleasantly surprised at the system set up. Tia was so friendly and helpful, especially considering my bucketload of questions that I had as a first-time storage unit customer. I really appreciate her time, patience, and professionalism.

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By Hong Il Kwon (James) on February 14, 2025 Verified by Google SmartStop Self Storage

Avoid This Location at All Costs – Horrible Experience with the Store Manager

I was looking forward to signing a lease at the Dupont SmartStop location, expecting the same great customer service I experienced over the phone. Unfortunately, I was met with the worst customer service experience I've ever had – all because of the store manager.

This manager is unbelievably rude and completely unprofessional. She interrupts you every 2-3 words, making it impossible to communicate. It felt like she was more interested in arguing than helping. Her emotional outbursts were shocking and completely inappropriate for someone in a customer-facing role.

The final straw? She bluntly stated she had “personal stuff” to take care of during business hours, kicked me out, and locked the door behind me. I’ve never been treated so disrespectfully by someone whose job is supposed to be about customer service.

This manager's behavior is completely unacceptable, and it ruined my day. Do yourself a favor: avoid this location at all costs. If you need to use SmartStop, find another location – any other location. Dealing with this manager is not worth the stress and frustration.

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By Wendy H. on January 21, 2025 Verified by Google SmartStop Self Storage

We rent a 5x10 storage room to store some furniture on a Saturday. Tia was very friendly and helpful, provided all the details, this experience made our next day's move going smoothly. Thanks, Tia.
The parking is very convenient for moving furniture and boxes. Some moving tools are available for customer to use. The storage room is clean and very well maintained.

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By Fatimah Younge on January 14, 2025 Verified by Google SmartStop Self Storage

Melissa was super helpful and friendly. She answered all my questions and gave me tour.

The facilities are nice and clean. Would highly recommend.

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