By Deb Har on April 5, 2025 Verified by Google

Back in Sept 2024, I looked around for storage space for my car. Our condo informed us that our vehicles needed to be removed off-site while the restoration of our garages was underway and the cars needed to be removed by Dec 31, 2024. Lorna allowed me to try out various units for the size, factoring in my car size, and my size within that space. I was informed that a heated unit was cheaper than a non heated unit. Since it was during winter, I opted for a heated pad. At that time, I was able to have a tentative agreement in place for my spot as to reserve my spot with a payment. On Dec 23, 2024, my car went in at their storage facility. I bought a lock from them to secure my space. They gave me a code for the gate access, which I used over the winter to pull out my car to run the vehicle. On April 4, 2025, I removed my car at the end of my contract. My unit was clean. Lorna was extremely helpful and patient with all my questions. I would highly recommend this place to others and ask about any special that they might have on. Thanks, and keep up the great job.

By Moe Anderson on March 6, 2025 Verified by Google

Was really easy to initiate the contract and they provided great recommendations on what size/type of unit I would need based on my description. Even the weeks we had tons of snow they did a great job of keeping the lockers clear and accessible. Very clean. Exactly what I needed when I needed it. Thank you!

By Sophia W. on December 18, 2024 Verified by Google

Very efficient service and super friendly staff who will go out of their way to help you. A special thank you to Lorna for helping me access my unit in the rain yesterday. I would definitely recommend this location and use them again.

By Carolina Mendoza on December 14, 2024 Verified by Google

Very easy to deal with the staff, specially the Manager, Ms. Lorna. The facility is very safe and secured,, gave me peace of mind while I was away. My car was stored for 3 weeks and checked it out last night still in good shape. Thank you, Access Storage!!

By Linda Saikaly on November 30, 2024 Verified by Google

I can't say enough about my relationship with Access storage, Hawthorne Rd Ottawa. The experience was made great by Lorna. Her professionalism was above board. What a great asset representing your company. Very personable, to the point that she made the whole experience feel like a good friend helping you out.
Ten Stars!🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Please pass on the accolades to Lorna and her team.
L Saikaly

By Jennifer Pinto on November 6, 2024 Verified by Google

I had a great experience with Access Storage (Hawthorne Road) for temporary storage. Lorna was extremely helpful and kind and their prices are very reasonable!

By Anne Wotherspoon on October 22, 2024 Verified by Google

Rented unit for over two years, no water damage to anything and no rodents. Staff is very friendly. Would recommend.

By A Ji on October 5, 2024 Verified by Google

Lorna is the best! She was friendly, helpful, efficient, and went out of her way to ensure we had everything we needed to move in our stuff. Clean, well maintained space. Floor heating in the newer unit should be good for the winter. Great service and easy access.

By debbie lacroix on September 20, 2024 Verified by Google

My first time renting a storage space with Access storage. I had no problem very nice people and very clean. I would really recommend it,that it's a very good place to deal with.l give it a 👍

By btc holder on September 11, 2024 Verified by Google

Love Lorna and the crew. They're friendly, place is clean and safe. Have no issues leaving the car there for extended periods.

By Earl Watson on August 20, 2024 Verified by Google

I called to ask for a quote for heated storage for my car during the winter. The person trying to sell it to me started at 400$ per month dropping all the way down to 250$ per month once I told him there's no way I will pay that much for heated storage. These people are scammers and will try to milk every penny from you. Do not settle for the price they offer you they will beg you to go with them for cheap if you show you are uninterested but not before trying to tax you an extra 200$ per month. Pathetic business I'll be storing my vehicle somewhere else this winter

By Catherine Paquet on July 19, 2024 Verified by Google

Absolute best storage facility and staff. We have 3 climate-controlled units at this site. We have used many storage facilities in different cities over the last 30 years and this facility is great. Access is easy and they have extended access hours. Lorna, at the front desk, is also so helpful and efficient.

By richard grenier on May 9, 2024 Verified by Google

Very accommodating and great customer service
Lorna at Hawthorn Rd has been great to work with

By Pauline Mc on May 7, 2024 Verified by Google

Very helpful check in clerk. Unit was easily accessible for loading and unloading. Hours of operation very accommodating.

By Zack on May 2, 2024 Verified by Google

Friendly staff. Very helpful and accommodating. Would recommend and use again!

By Anas on March 14, 2024 Verified by Google

It was my first experience renting a storage unit, however Lorna made it remarkable by explaining and facilitating everything for me. I really appreciate your help. Thank you so much Lorna!

By Mohsin Kabli on February 22, 2024 Verified by Google

I have stored my vehicle in heated unit for 2 months during winter and overall experience was very satisfactory. The staff was very helpful and the premises was very clean and well maintained.

By G O’Connor on January 6, 2024 Verified by Google

Excellent! They were accommodating to my needs, prompt in responding to inquiries and there was good ease of access to the area. I would recommend.