By Ana Banana on September 26, 2026 Verified by Google

This particular NW Portland Or Post Office does not deserve a single star when it comes to quality of service. The atmosphere is not friendly, employees acting uncooperative and dismissive. Poor customer service is considered normal here unfortunately.

By Rachael Wagner on August 17, 2026 Verified by Google

I went in and had their passport serviced done. Paid for expedited passport option, then it was processed standard time and they contacted me and said I never paid for my passport and want another $260 from me and won’t process it now. My trip is ruined!

By Anne Napoli on July 31, 2026 Verified by Google

The staff was patient and helpful, but you have to either go up stairs or navigate a cracked and potholed parking lot to a ramp at the far end of the entrance. I was pushing a little dolly with my packages and the cart went into one of the cracks, tipping it and sending me sprawling with a huge alarming painful swelling on my shin where it hit the cart when I fell. I had trouble walking after this happened yesterday and it looks appalling.
Be careful if you have a cart and even more careful if you have mobility issues. This is not the post office for you.

By Azad Eftekhari on June 4, 2026 Verified by Google

The workers seem to purposefully be trying to anger customers. I haven't had a problem with any of the over one hundred post offices I've used, but I'll never return to this one. The most obnoxious people I have ever encountered in a customer service job. They didn't listen to a word that I said and very rudely tried to scold me for something that was no fault of mine whatsoever. I ordered a shipment and the company sent a delivery in a bag instead. I took the time to explain to them that it was completely the error of the company, and that I know they don't accept deliveries like that. I explained it to two different workers who both pretended to not hear what I had just said and launched into nasty attacks against me for having this delivered in a bag (again, I ordered a shipment not a delivery and there was nothing I could do about the company error). The USPS is driving itself under. I wonder how many of their employees have stock in other shipping services.

By Bella Green on May 29, 2026 Verified by Google

I just wanted to share that the person doing passports that helped me today made a lasting impression on me. They were so kind and calm and made the situation less stressful. Getting a passport and dealing with official documents and stuff always stresses me out; I’m just an anxious girlie and this person was so lovely to interact with and really made the experience so pleasant! Also it literally took 15 mins… so quick and easy!! I forgot your name, but from the bottom of my heart, thank you so much again :)