By Charisse on June 29, 2026 Verified by Google

You have signage indicating self-service open 24/7, yet you keep locking the large parcel box. This is causing problems for many customers.

By Knute Fredrickson on June 4, 2026 Verified by Google

New delivery man this year delivers the wrong mail at least once a week for 4 months. Packages say they are delivered, but cannot be found.

By M. Swanson on May 16, 2026 Verified by Google

I visited the West Linn Post Office today to ship a small package, internationally. I approached the counter when asked and was "greeted" by a member of staff named Randell. "Yes?" was his welcome. I explained I had a small package and he gave me the paper-work to complete and directed me (very rudely) to pick a packet from a shelf. I walked over and started browsing to find the right-sized package when he shouted across, "I TOLD YOU WHICH PACKET TO PICK!! "NO, NOT THAT ONE!!!". I was simply checking I had the right size packet despite his instructions - I wanted to be sure. When I returned to the counter, the verbal abuse continued, "I already told you which packet to choose, the one you had was too small. I've got to add shipping documents to the packet you know!" I had of course picked the correct packet, so it was unclear why he continued to scold me! His voice had a strong, exasperated and very condenscending tone. I responded to him in an equally strong tone telling him that, "I was simply LOOKING at the packets...I am allowed to look at the packets, surely?!!" Upon returning to the counter, I thumped down my paperwork and the pen, which was not my best moment, granted.

That said, this member staff is not fit to serve the general public. He was condescending and rude without any provocation! I advised him that I would be lodging a complaint and upon returning home I found a complaint form on the USPS website. It has been submitted.

Be warned, do not expect civility and good customer service from RANDELL at West Linn Post Office.

By Joel Chan on April 25, 2026 Verified by Google

I am not completely satisfied with my mail /package delivery but I know post office in West Linn is relatively good in contrast to other locations. Don’t dis-encourage hard working postman, be nice and help them do better. At least, all employees here in West Linn location are super nice and friendly, eager to help.

By Sam W on November 5, 2025 Verified by Google

The West Linn Post Office is hands down the best in the business. The staff here are absolute rock stars - friendly, knowledgeable, and always ready with expert advice on how to ship literally anything. From fragile gifts to oddly shaped packages that look like they belong in a museum, they somehow know the perfect way to send it safely and affordably.

But what really makes this place special is the people. They know their regulars like family. Walk in the door and you’ll be greeted by name - loudly, proudly, and sometimes hilariously. It’s got that “Cheers” vibe, where everybody knows your name… though I’m still not sure why they keep calling me Norm.

Between the laughs, the top-tier service, and the postal wisdom you didn’t know you needed, this little corner of West Linn is proof that great customer service (and a good sense of humor) are alive and well.

Five stars - even if my new nickname has stuck forever.