Big O Tires

Big O Tires

3.9

(151 Reviews)

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253-470-4842

Website

Today 8:30am - 6:00pm

Listed In: Tires, Brake Shops, Body Shops, Auto Service, Oil, Lube, Filter, Air Conditioning

Best Tire Center in Bonney Lake, WA is your local one-stop tire shop for vehicles of all makes and models. As one of the most trusted tire dealers in the area, we’re able to provide reliable, comprehensive tire services for vehicle owners, businesses, and fleets throughout the Bonney Lake, Buckley,… Read more

3.9

151 Reviews

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Guest

By Guest on July 8, 2026 Verified by Google

Don’t go there. They will try to charge you for extra services that aren’t needed. I literally bought an air filter a week ago, and they claimed it was dirty and needed to be replaced. It seemed like they didn’t even check it. When we inspected it ourselves, it was obviously clean.

They also wanted to charge me for a tire on a brand-new car that I rarely drive. The Groupon promotion is misleading because the advertised price does not include taxes.

They took the tire off and then refused to inflate it or rotate it unless I bought a tire from them. Don’t go there.

Sarah Magden

By Sarah Magden on May 29, 2026 Verified by Google

The manager John was super l helpful with my Subaru. I drive like a bat out of hell, and he showed me my old tires and how bald they were with wires poking out. The prices here are amazing and the service is fantastic.

Javier Stearns

By Javier Stearns on April 12, 2026 Verified by Google

I am compelled to express my deep appreciation for Manager John's remarkable work ethic and dedication. While awaiting the completion of new tires and an oil change on my car late this afternoon, I had the pleasure of observing John go above and beyond in assisting numerous customers, showcasing a level of commitment that is truly commendable. His interaction with me was equally impressive, exemplifying exceptional customer service. I hope that this review successfully brings to light the outstanding contributions John makes, ensuring his superiors recognize his worth to the team.

Jacquelyn

By Jacquelyn on January 10, 2026 Verified by Google

I brought my car here for an oil change. Afterward, I noticed a burning oil smell and smoke coming from my engine. I took it to a mechanic who said that the oil filter was left dangerously loose, causing a huge oil leak and putting me at risk for serious engine damage.

You’d think that a shop that left your oil filter loose during a standard procedure would own up to their error and quickly rectify it. Not the case. I spent almost four weeks calling and emailing without any movement on their end. They gave me the runaround until I threatened to take them to small claims court, which was the impetus that finally got me my reimbursement.

When I finally did get compensated, the store manager had the gall to say something like, “I’ll bet you’re feeling better now.” He acted like he was doing me some sort of favor instead of giving me what was owed after forcing me to chase him down repeatedly.

Do not go here. They need serious technical and customer service training, and you’ll be putting your car and wallet at risk.

Hope Vasquez

By Hope Vasquez on June 2, 2025 Verified by Google

I would never recommend coming to this place/shop. I went in on Memorial Day with a flat tire. The representative who assisted me said he would take care of me. He recommended to have all 4 tires replaced. I agreed and gave him a deposit. He said, don't worry I got you, you will leave today with NEW tires. I stepped out to do some errands while he ordered the tires. Couple of hours went by and he didn't call, so I called him to check on the status of the tires. He again reassured me, that my truck would be ready the day of service. Time went by I called back at 3:15, and there was no answer. I decided to stop by and the shop was closed! This is very unethical and shocking to know that this happened in my own state. It's unheard of, out of this world! Unbelievable!

The story doesn't end! Tuesday the following day, I called to speak to a manager. I spoke to Michael explained my situation and asked for my deposit back because I felt uncomfortable to continue with my tire installation. I felt like they were no longer a trustworthy company. Michael, said he could not give me my deposit back. He said I know who helped you and I don't blame him. He said, the employees should have never worked on Memorial Day and they were not going to get paid. That is irrelevant of what they put me through. It is not my fault!

This employee continued to lie to me, and kept my hopes up. He could have easily said it won't be done until tomorrow. However, he lied and lied with no empathy.

I was able to get my deposit back because I had to threaten to take them to court. Michael refused to give me his district manager's contact information.

I included pictures of when I drove by 04/26 at 3:28 for my record and to prove they were closed.

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Big O Tires 3.9 out of 5.0 based on 151 user reviews.

Additional Business Details

Business Hours

Monday 8:30am - 6:00pm

Tuesday 8:30am - 6:00pm

Wednesday 8:30am - 6:00pm

Thursday 8:30am - 6:00pm

Friday 8:30am - 6:00pm

Saturday 8:30am - 5:00pm

Sunday 10:00am - 5:00pm

Accepted Payments

cash, visa, mastercard, american express, discover

Email

bestirecenterbonneylake@outlook.com

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