By HUBERSAUTOPARTS on August 2, 2023 Verified by Google

I AM ACTUALLY STILL IN SHOCK REGARDING THEIR SALESMAN. AND WILL BE CONTACTING THE MAIN HEADQUARTERS, I GET HIT UP DAILY BY SHIPPING SALES PEOPLE BUT THE SALEMAN WITH XPO WAS CLOSE TO A FORM STALKING US, I TOLD HIM THREE TIMES ON THE PHONE I WAS HAPPY WITH MY SHIPPING COMPANY ONLY TO HAVE HIM SHOW UP AND TELL HIM THE SAME THING. HE CAME THE SECOND TIME TRYING TO CONVINCE THE OWNER TO USE THEM AND THE OWNER CHOSE TO STAY WITH THE COMPANY WE HAD ALREADY AS WELL ONLY TO HAVE THE SALESMAN SHOW UP AGAIN IN FRONT OF TWO OF MY CUSTOMERS AND I EXPLAINED AGAIN TO HIM WE ARE NOT USING XPO AS THE COMPANY WE ARE USING IS MUCH CHEAPER THAN XPO HE STARTED TO YELL AND STATED HE WASTED TANKS OF GAS AND HIS TIME COMING OUT HERE, I EXPLAINED NO ONE ASKED YOU TO COME OUT HERE SO THAT IS ON YOU. SO TO MAKE MATTERS WORSE I ORDERED THROUGH OUR BROKER XPO TO PICK UP ONE TIME TO GIVE THEM A CHANCE AND GET AN EMAIL FROM A GUY FROM XPO STATING THAT THEY WERE HERE AND SOMEONE HERE CANCELLED THE PICK UP. THAT WAS A STRAIGHT OUT LIE AS NO ONE CANCELLED THE PICK UP, I SENT EMAIL BACK EXPLAINING NO ONE CANCELLED IT AGAIN AND GOT THE EXACT SAME EMAIL FOUR TIMES FROM THE SAME PERSON AT XPO NOT EVEN ACKNOWLEDGING MY RESPONSE AND COMING BACK WITH THE SAME REPLY SOMEONE THERE CANCELLED THE ORDER, I THEN FORWARDED THE EMAIL TO MY REP EXPLAINING THAT I CONTINUE TO GET EMAILS FROM XPO NOT READING NOR EXPLAINING WHY THEY DIDNT PICK IT UP ONLY TO FIND OUT THE SALESMAN WHO STALKED US WILL NOT PICK UP ANY ORDERS FROM US BECAUSE WE DIDNT GO WITH THEM AS OUR MAIN CARRIER. SO NOT ONLY WAS THE SALEMAN ABSOLUTELY RUDE FROM THE START OF HIS HARRASSMENT, BUT DECIDES FOR XPO WHO THEY WILL AND WILL NOT PICK UP. WE SHIP EVERY SINGLE DAY AND WONDER WHAT UPPER MANAGEMENT WOULD THINK OF HIM TURNING DOWN BUSINESS IN THIS ECONOMY? WEVE BEEN IN BUSINESS SINCE 1956 AND CUSTOMER SERVICE IS OUR NUMBER ONE PRIORITY BUT IN XPO'S CASE THIS ONE EMPLOYEE TOOK IT TOO FAR IN MY BOOK. I HAVE A ECONOMICS AND MARKETING DEGREE AND QUITE HONESTLY HIS TACTICS AND REASONING ARE RIDICULOUS AND COSTING XPO REVENUE.

By ben roseland on February 3, 2017 Verified by Google

Employees strive on customer satisfaction