By Wes Stafko on July 6, 2026 Verified by Google

Jermaine (sp?) at the Herrin location was great. He helped us diagnosing our problem with our suspected failed battery & installed the new one. We were in and out in about 15 minutes. Very friendly & professional.

By Jenny Jones on May 5, 2026 Verified by Google

So helpful and friendly!! I was stopped by police due to my license plate lights being out. I cale to AutoZone and Chance was very helpful. He sold me what I wanted, not an upsell of any kind, and he changed them out for me too! Will come back again and again!

By Little Nero on February 8, 2026 Verified by Google

These people are fantastic, they are so helpful and on their game.
I'd recommend everyone in this store to help with all of your auto needs. If they can't help they will refer you to trusted local repair shops they know and work with to get you vehicle fixed right.
Young man who is the store manager is so knowledgeable and incredibly polite. The best auto shop in town!!!!

By Bianca Nichole on February 8, 2026 Verified by Google

Wouldn’t go to autozone in herrin for nothing!
I went there last night to get headlights for my car because the low beams are horrible, the guy asked if I wanted him to put them in for me, told me him sure( didnt think it would be an issue) needless to say I now have no light on one side. He told me after messing it up and having to drive home ( at night with my baby in the car )with one light because he not only messed up something he didn’t fix the light that basically it was my fault. Then didn’t sell me the “ socket “ I need after saying they had it. So after charging me 70$ for lights he messed my light up and now it could possibly need professional repair or work done. Mind you I just bought the car 8 hours prior and ALL my lights besides the one fog light ar bottom of car worked they was just horrible so I wanted brighter lights.

By ashley popek on April 28, 2025 Verified by Google

Pretty upset today. My mechanic called the store to see if they had a part for my car. Was told that they didn't have one but Marion did and he asked if they could contact Marion and they could hold it for me and have it ready when I got there to pay for her cuz I was coming on my lunch break drove all the way to Marion on my lunch break which is only a 30-minute break stood in line for almost 15 minutes of my 30 minute break. Mind you by the time I got to the counter I was told that they had nothing for me nor did they get a call letting them know to put any parts back for me. They knew nothing about it. I called the store that told my mechanic that they would do that and was told that they thought that he didn't want it done after all so they never did it. So I called my mechanic and he said that he never told them that he didn't want it done. He told them that he needed it done so I could come pick it up. So basically they dropped the ball. I'm the one that was out wasting my gas wasting my lunch break wasting my time just a half to go back after I got off work at 7:00 tonight and go get the parts. Also was almost 10 minutes late getting back to my job due to the fact of them screwing around I would not suggest using herrin AutoZone for anything they don't care about their customers. They're rude and disrespectful