By Pollyanna Gero on September 3, 2026 Verified by Google

I have never liked the location of this facility, the reason for the 4 star rating. I understand there is nothing much to do about but is a pet peeve. Anyway, service is great, explaining each movement, staff seemed cordial with each other, only one vehicle in front of me-hardly no waiting, I’ve never had a negative situation with this store. I have noticed a high rate of staff turnover.

By Taylor Delaney on July 16, 2026 Verified by Google

Took my car here for an oil change. The next day, the car was leaking oil and the engine light came on. It cost $600 to fix at a reputable mechanic because Valvoline didn’t put the oil drain plug back correctly. You will have a better luck if you try to change your own oil with your eyes closed. Avoid this location at all costs.

By John McCoy on June 6, 2026 Verified by Google

The teamwork and professionalism of the great Valvoline Instant Oil Change Crew in O’Fallon, IL, is amazing! The leadership is great!, all the team members that the Manager and Assistant Managers are leading are being taught, they are learning, and they are also very polite and fully engaged!… the facility and its contents are CLEARLY well maintained… supplies stocks are high, all tools are present and work, and everyone’s morale is high, including during the quiet times ‘before opening’ early Saturday morning… uniforms clean and professional, everyone on time, everyone polite to each and every customer, everyone competent, everyone clearly communicating with each other, making the extra effort to do so…. I believe they ‘have’ the great organization most other leaders only hope to create out of their own organizations… we are very proud to have our Great Valvoline in O’Fallon, and we really do look forward to bringing our cars there for outstanding service when they need it!… and we have been spoiled by the outstanding Service we have enjoyed there for years and years, bringing all our cars there regularly, so glad to be able to know they all will be well cared for!

By Lori “cownurse65” on May 30, 2026 Verified by Google

I was not happy with number one the price but I didn’t say anything even with the $20 off it was still expensive for an oil change and to change a lightbulb was $153. The lady attempted to get me to buy all kinds of services and I continue to tell her no that I didn’t need those services. I was there for an oil change. I have a Silverado it was my father‘s before he passed and they told me that the brake light on the back of the cab was out and that it needed replaced so I felt that was OK so I told him they could change. It would upset me the most was that the lady got up in the cab. She used a freaking drill to take the screw out and then to put the screw back in, and she was very forceful with it. I made sure I checked when I got home to ensure that the plastic wasn’t broken because of the way she handled it. This was very upsetting to Me. I don’t know that I will go back. I’ll have to see I may go to a different Valvoline . I understand she works for it oil changing station, but I feel that she should be more cautious and understanding of people‘s vehicles and how she treats them.

By Patrick Hammond on April 25, 2026 Verified by Google

Was going to leave an especially great review for Talia since I was surprised with her professionalism and customer friendly attitude. But it looks like plenty of others beat me to it, and rightly so.
I now sit in the lobby as they do services on my engine fuel system, looking out the window at beautiful greenery on a sunny day. And I get to dwell on how I've never really seen such positive mechanics that don't hate their lives and make it your problem. Who tell me of an issue with one of my tires- even though they cannot monetize on replacing my tires (they don't do the service). A small deed shows a great deal of care that this particular location has for you and your vehicle. May God bless you all!