By damian230 on July 1, 2026 Verified by Google SmartStop Self Storage

Originally, I left a great review for this place. But since then on two separate occasions upon arrival, the elevators were not working. This means that anybody with units on the second third or fourth floor are unable to access their unit. AT ALL! The stairwells are 100% inaccessible from the main floor As all the doors are exit only. They have no latches and they have no keys. Even if the staff is present, they are unable to open them for you. You can rent here if you want, but I warn you, you may not be able to access to unit. Both times there were a bunch of equally confused/ disgruntled renter unable to get to their units.

Tonight there was one elevator stuck on the second floor, one stuck on the 4th floor and one with the key pad not working. That is 3 of 3 elevators NFG and 3 of 4 floors totally inaccessible. I guess I’ll just drive around with all my camping gear and stuff in my car for another day or two… Not sure where I’m gonna put my groceries or where my son is gonna sit when I pick him up from daycare tomorrow, but hey, what does that matter?

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By Alysha sosnowski on June 22, 2026 Verified by Google SmartStop Self Storage

My experience renting here was absolutely horrible. I really hope you read this before you decide on renting here.

First of all, they will raise your storage fee without any notice. The only way you will find out is the invoice they send you has a new monthly fee amount. When I started my rental here, I rented a 10x10 on the 3rd floor for $120/month (late fee was $40). 6 months into it my rental, my fee went up to $196/month. When I called and emailed to discuss this, they told me the reason for the jump in price was because I was renting with a temporary 6 month promotional discount. This was never previously discussed with me. 4 more months go by and my storage price jumped again to $263/month (late fee was now $100/ month). Again, no notice except for a change on my invoice. That is the first issue I had renting here.

The other issue I had was my storage unit became infested with mice and moths. They chewed through all of my bags of clothes, and my clothes were soiled with mouse urine and feces. All of the blankets I had were chewed and soiled with urine and feces. My bag of shoes had mice living in all of the shoes. Moths also made themselves at home throughout my unit. Anything wooden or fabric had moths flying out. I brought this issue up to them and their only response was "send an email to us with photos of what was damaged and we might be able to reimburse you for the cost of the damages." They did nothing else to remedy the issue. When I moved my belongings out June 14th 2026, every time I pulled things out there were mice running. I found a total of 5 dead mice in my unit. I'm still trying to salvage what I can, but I had to throw so much of my belongings out because of their neglect. 😭

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By Laura Barnaby on June 4, 2026 Verified by Google SmartStop Self Storage

Worst communication ever just wanted a storage unit for a month did everything I was supposed to do on my and by calling and letting them know I had moved out of the storage unit play still took a payment out for a month I am not going to be there and yes I did get a full refund but it takes 2 weeks to go back to my account so be careful what your signing because I didn't agree see that I'm taking anything out of my account without my authorization but that's in the fine print too and also be ready to clean everything you put in there because it's full of rats and mice

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By Bill on May 8, 2026 Verified by Google SmartStop Self Storage

Mouse droppings all over my unit and mouse damage to my items. Staff were completely unhelpful with these issues. To add to this, they’ve fraudulently placed late payment fees on my account when no attempt was made to charge my account automatically as I had setup and once again staff had zero inclination to resolve this issue or figure out why the autopay system wasn’t even attempting to charge me. They just want your money and don’t have a care in the world for customer experience. Avoid this place at all costs, especially if you care about the items you’re storing.

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By Patricia OConnnor on February 6, 2026 Verified by Google SmartStop Self Storage

The woman that served me was very nice. Pleasant and helpful. Also Jim was very good on the phone as well.
Thank you

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By Roger Seucharan on January 6, 2026 Verified by Google SmartStop Self Storage

Angie is an amazing staff member that supports all smart stop customers. She’s amazing and I hope you can use her to help other staff members provide the same type of customer service.

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By Nikki Erickson on January 3, 2026 Verified by Google SmartStop Self Storage

Ronny was an absolute pleasure to work with. Both on the phone and in person. Very respectful and helpful. Would highly recommend coming when he is available.

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By Matthew Collins on January 3, 2026 Verified by Google SmartStop Self Storage

The front desk staff were extremely helpful in assisting us with changing storage units. Communication was clear, pricing was fair, and they made the downsizing process simple and stress-free.

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By Kalysta Walcott on November 5, 2025 Verified by Google SmartStop Self Storage

Mouse dropping all over my unit and my items. Zoom in and you will see all the mouse shit. The bathroom is always dirty, doors are always broken. Random rent increases. I was told “you’re lucky it didn’t happen sooner”. Just filthy.

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By Christine Laing on March 23, 2025 Verified by Google SmartStop Self Storage

The staff are friendly & super helpful! The storage units are EXTREMELY clean! It is easy to get your belongings to your unit! It is very secure & safe! I am beyond happy to be a customer!

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By Darcy Brown on March 11, 2025 Verified by Google SmartStop Self Storage

Smart storage punishes loyalty, with almost a 100% price increase inside of 2 years. Took my business elsewhere. Don’t be fooled by low introductory rates, these don’t last long, then you are hit with increase twice year.

They also have had rat and mouse issues.

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By Bernard Todd Shearing on March 4, 2025 Verified by Google SmartStop Self Storage

Update after calling the number that was posted to call to find a resolution. A TOTAL JOKE. a bit of advice to the owner of this facility. If you think people are this stupid to fall for your money grab and tactics with a response to a negative review, you can think again. I called the number you posted and explained my situation to the lady who answered. Not one word of an apology or solution was provided. To anyone reading these reviews and seeing the carbon copy reply from the owner, It's a tactic used today to let you think they want to make it better. but that's it. zero action to improve is provided. Just do yourself a favour and don't even consider doing business with this company of you value your belongings.

When I first became a customer three years ago, this was a well-run operation. However, in that time, I’ve noticed a sharp decline in both service quality and value. Rent has more than doubled since I signed up, which feels excessive given the decrease in overall maintenance and cleanliness.

The common areas, which were once well-kept, have steadily deteriorated. I even took the time to document the buildup of dirt in the corners along the walls. I gave it the benefit of the doubt for the first week, but after several weeks of the same condition, it became clear that no one was addressing the issue.

To be clear, I understand that rent increases are sometimes necessary. However, what I can’t accept is seeing a new customer with the same size locker paying half of what I’m paying, simply because they signed up more recently. This discrepancy feels unfair and has left me feeling undervalued as a long-time tenant who has never missed a payment.

I’ve also grown frustrated with the restrictive access hours, which have become a hassle. Ultimately, the combination of rising costs, poor maintenance, and lack of flexibility made me decide to take my business elsewhere. I believe in rewarding loyalty, but unfortunately, this company has done the opposite.

In the end, I’m no longer a customer, and it’s disappointing to see a business lose a long-term tenant over these issues.

Mac made the whole experience stress free while getting a storage locker. That gal needs an award for her level of professionalism. Knowledgeable and detail oriented she is a jewel.
In a world that’s stressed to the max with this pandemic it was so refreshing to experience Mac and her level of compassion. Knowledgeable and courteous made it worth the wait.

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By Tanisha Lewis on February 22, 2025 Verified by Google SmartStop Self Storage

I am very impressed at the efficient and professional service that SmartStop Shelf Storage provides. It was a seamless process to obtain a storage that is indoors well let and very clean. The representatives I spoke with were all knowledgeable, friendly and helpful. Thank you SmartStop Shelf Storage for the excellent customer service you provide.

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By Anonymous Human on February 21, 2025 Verified by Google SmartStop Self Storage

I had the opportunity to work with Ronny during an emergency move, he was so accommodating and was able to secure a unit for us quickly! He is always willing to help and has a great personality. Definitely recommend this location because of him! Thanks for the great experience Ronny!

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By M Castro on February 12, 2025 Verified by Google SmartStop Self Storage

Angie was very courteous, and accommodating. I am overly impressed at how she assisted me. Very good service. Highly recommend to others.

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By Doris Freake on January 15, 2025 Verified by Google SmartStop Self Storage

Awful place. I used to pay 275 and that’s with a month late. Now they charge more than that. If you’re 2 weeks late they now charge for the next month too. Now being a month late isn’t 275 it’s 690. I called to find out why and I was told lien fees and late charges. I never got my free month when I went to them. Unbelievable how expensive they are and horrible customer service. I’m going to be leaving them as soon as I can catch up. Don’t store your stuff with them unless you want stress and worries!!

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By Kyle Johnston on December 28, 2024 Verified by Google SmartStop Self Storage

I had an issue with my account. I went into the store in Oshawa and was met by an employee named Ronny. He was extremely Helpful, Positive, Friendly and Knowledgeable. Without any hassle or problem, Ronny solved my issue Quickly and Profesionaly. In my Opinion Ronny deserves recognition for his Help and a Raise.
ThankYou Emensaly Ronny, keep up the Great work!

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By BRIAN HAYWORTH on December 5, 2024 Verified by Google SmartStop Self Storage

Disappointed with this location for several reasons:

1. They hang a back in "5 minutes" sign in the window and lock the doors. Hours later... and sign is still there - and they always have an excuse (6 different times/days).

2. They increased are monthly payments by close to 33% after sending a letter to our previous address. When I called, they explained they do this every 6 months (percentage not guaranteed- so be prepared to pay whatever they deem is market value lol)

3. They had the security key pads changed on all doors and posted a temporary code visible through the door to anyone interested (was not notified of the change but they were again sending mail to the wrong address)

4. Carts are an issue/elevators are frequently out of service and staff are slow to respond. Main doors do not stay open to load and unload so either one person has to stay inside push a pad to open the door or you need to enter a 7 digit code every time.

5. Any discussion with the staff...of one, ends with the onus is yours. Be prepared for a fight and keep in mind she will blame the head office (always some else's fault - the new corporate way, i guess)

Hope this helps...

If you are looking for a place to store your valuables that is friendly, responsive, respectful, at a reasonable price...
- keep looking

This was based on my experience in the last 6 months

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By Donna solomon on November 18, 2024 Verified by Google SmartStop Self Storage

I commend Ronny at the SmartStop location in Oshawa for their excellent customer service experience.
The service was quick, informative, and result orientated. This commitment made my experience enjoyable and built trust in the company.
I will make recommendations to others. Thanks for such a positive experience!

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By Lisa Caracoolo on November 12, 2024 Verified by Google SmartStop Self Storage

I came in to make a payment on my account on November 1 as I could not use multiple cards on their site. I was past due 1 month and the payment should have been $288.15 +$25 late fee. I made a $300 payment I told Ronnie I was still owing money on my account he proceeded to tell me I owe $401. I was surprised I was prepared to pay my monthly payment of $288.15 plus the $15 difference owning from October. I as how did that amount come about he said I was 2 months past due. I asked how could that be? At that point he was agitated with me because that amount makes no sense. I had to leave as I had to get my grandkids from school so when I was on the road I called Ronnie back to get clarification as to how $401 came about. Long story short he hung up on me. I called back his colleague answered she could not help me and said she would get the District Manager to call me. Instead of calling me he sent me an email which did not make any sense. I replied I have yet to hear from him in the mean time my account sits past due 32 days which in natural fact I’m past due 12 days as payment was due November 1 remember I was in there office on November 1 to make a payment. What I forgot to tell you is that there was a change in their fees and now they are charging $100 late fee or 20% of your unit charge. I came to know this as there was a letter taped to their counter. This was news to me they said it was registered mail to me which I never received. I’m so frustrated with the lack of communication, professionalism and customer service. What must I do to get this resolved? How long must I wait for a response from a member of upper management? They are holding my personal affects hostage I’m sure they probably cut the lock off my unit so they can auction off my property. This is crap and a ripoff I want answers and no one is returning my calls. I would not recommend this company to anyone.

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By Lincoln Browne on October 31, 2024 Verified by Google SmartStop Self Storage

At first we had a great experience, but that dropped off hard. For more than a month their debit machine didn't work. Now for the last couple of weeks as I cleared out my unit the outside lights weren't working which added to the fun last night. We were there around 9, some homeless guy came in behind us and roamed the building. Then when we came out 2 more people jumped out of their truck and ran in while the doors were open.

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By Preet Arora on October 29, 2024 Verified by Google SmartStop Self Storage

Its been 2 months and I've not received my refund. Ive been calling this place mutliple times a day now but not getting anywhere. Ive to explain the issue every single time as they new staff working every shift. The area manager Mark Blake haven't had the audacity to even call me back or provide any info. Management here is a joke. Extremely disappointed and absolute worst customer service skills.

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By Joey Hoyt on October 27, 2024 Verified by Google SmartStop Self Storage

Staff are very helpful and when I was shown my unit, the lady noticed it wasn't to smart stops standard of clean, so she made sure it was almost spotless for me. I am very satisfied will definitely recommend storing stuff there to anyone in the future.

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By Krystle B on October 19, 2024 Verified by Google SmartStop Self Storage

Rent was increased within 4 months of being there. Doors constantly broken. Garbage everywhere, no one cleans. It’s hard to find staff. When I gave notice was told I had to borrow a broom and sweep out the unit despite having an injured hand. The unit was in the same condition it was in when I moved in but that wasn’t good enough. Cops constantly there. Garbage always piled up outside. Haven’t even been there a year and I moved out.

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By Artur Arutiunian on October 4, 2024 Verified by Google SmartStop Self Storage

Prices increase without notice every 3 month(they hope you won’t put effort to move to different place) but that is normal for any storage. the elevators constantly not working/closed for maintenance, the keypads on entrance doors not working- when I call to complain the support just tells you to try coming at a different day.

Will be switching to their competitor from now on…

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