By kinjal shah on May 9, 2026 Verified by Google SmartStop Self Storage

We came at scarborough location for storage and at the desk me met Thilan he is very helpful and give us good price option and saw the storage unit. He is cery good with his work and good knowledge of the site. Thank you

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By Pritpal Singh Grewal on April 11, 2026 Verified by Google SmartStop Self Storage

Sonali and Shanake were absolutely fantastic from the moment we walked in. They helped us find the right storage unit immediately, greeted us with a smile every time, and went above and beyond to make sure all our expectations were met. They even guided us in securing a great deal.
We visited several other storage facilities, but this one stood out and honestly, it came down to Sonali and Shanake’s exceptional customer service. We quickly built trust in them because of how genuinely invested they were in helping us. I highly recommend this location just because of Sonali and Shanake.

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By Bobby Lee on April 4, 2026 Verified by Google SmartStop Self Storage

I had a great experience at SmartStop Self Storage thanks to Bari. I came in looking to downsize my unit, and he was extremely knowledgeable and helpful throughout the entire process.

He took the time to explain everything clearly, walked me through my options, and made sure I understood what would work best for my needs. The whole experience was smooth and stress-free because of him.

Highly recommend asking for Bari if you need any assistance. A+ customer service!

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By Jcar Lonewolf on April 1, 2026 Verified by Google SmartStop Self Storage

Our service associate, Barry, did a wonderful job setting up our storage unit rental. He explained all required details fully and graciously got a chair for my elderly mother to sit on while he showed me the unit. The facility is well lit, very clean and seems well maintained.

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By Adebayo on January 21, 2026 Verified by Google SmartStop Self Storage

I needed a storage unit on short notice as I was preparing to move to Timmins, Ontario. Their response was prompt, and I was able to move in and load my unit the very same day. The process was smooth and efficient.

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By Tezaria on January 11, 2026 Verified by Google SmartStop Self Storage

I’ve had a really great experience with this storage place. The staff are friendly, professional, and always willing to help. Anytime I’ve had a question or an issue, they’ve handled it quickly and made the whole process stress-free. The facility is clean, secure, and well maintained, which gives me peace of mind knowing my belongings are safe. I genuinely enjoy using this storage place and would highly recommend it to anyone looking for reliable storage with excellent customer service.

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By William Wallace on January 10, 2026 Verified by Google SmartStop Self Storage

The staff at the Milner location are absolutely amazing!!!!! Sonali & Kymara are rays of sunshine. I have also noticed the facility is much cleaner and staff are constantly addressing any issues that may arise. I also had the pleasure of speaking with the district manager Mark. I came in to make a payment and he assisted me as Sonali was busy with someone else. He was extremely friendly and answered all my questions. Thanks for everything!!!

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By Tom Lee on December 20, 2025 Verified by Google SmartStop Self Storage

Our company purchased an auction unit from this business and the experience was extremely disappointing. Communication was poor, important details were unclear, and concerns raised after the purchase were handled unprofessionally.

As a customer, I expected transparency and basic customer service, especially when money is involved. Instead, I was met with dismissive responses and a lack of accountability.

Based on this experience, I would strongly caution others before buying an auction unit here.

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By H Garcia on December 12, 2025 Verified by Google SmartStop Self Storage

Staff are very knowledgeable and very welcoming. They patiently explained the general provisions of the lease. Definitely will recommend this location Nevada because of the 2 ladies that helped us. 5pm December 12th.

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By Michelle F on September 30, 2025 Verified by Google SmartStop Self Storage

Terrible facility and terrible service. Definitely not worth the trouble. They never ever have
carts. One measly loading dock. The facility is filthy and there are too many bugs inside for being relatively new. Management needs to change !! Hidden fees everywhere and they will increase the price after a few months and you will have absolutely no choice in it. Poor business practice.
If you ask the front office to email the management for something she pretends that she’s typing and nothing comes of it. You will never hear from them again you have to constantly follow up. You can’t be reached. They have poor business hours, and they will slap on a fee anywhere that they can as soon as they can do it .

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By r d on September 25, 2025 Verified by Google SmartStop Self Storage

so I had a reservation on Milner location, they had a due date on it, like last day to confirm it , and a property was involved purchase property, no confirm until the last due date to book it, and can you guess what they did? they gave it away, no response, no apology, and I got screwed over, so folks, a tip, do not , do not, do not go with this storage place, hidden fees, hidden fees, hidden fees.....as the other reviews say, im an honest hard working person like all of you.

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By Joshua on September 3, 2025 Verified by Google SmartStop Self Storage

Kymara's nice. Very accomodating. Easy to talk to. She finds ways to make it work. Easy access to storage with stairs and elevators in every entrance. The carts are always accessible and place is temperatured nicely during summer and winter.

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By Esli Liwanag on September 3, 2025 Verified by Google SmartStop Self Storage

Giving this business a 5-star review because of their associate, Kymara. She's been a pleasure to deal with. She's very knowledgeable, kind and accommodating. We had to move from a bigger storage to a smaller one. The move was so seamless and stress-free because of her help. Thank you so much, Kymara!

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By Lydia Quesada on July 4, 2025 Verified by Google SmartStop Self Storage

The rep was knowledgeable & polite Dealing with him was fast. Thank you for having the right person on the job. I always recommend SmartStop Self storage for its clean, and safe place.

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By Ms Cash on March 8, 2025 Verified by Google SmartStop Self Storage

Every time I come here seeking assistance from someone at the counter, they are never here. Thirty to forty five minutes waiting and it's always the same gentleman that comes strolling out of nowhere. Looking at you like, "ya what?" This place needs more staff at the counter. NO STARS 4 U!

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By B B on December 26, 2024 Verified by Google SmartStop Self Storage

Have increased my rent 100% in 2 years… went from $175 to $355…. My unit is currently $225 if I’m a new customer..This place is a scam .. I will be removing my stuff and going to a competitor..

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By John Chevary on November 9, 2024 Verified by Google SmartStop Self Storage

Even as first time storage unit renters, we found the process simple and easy.
Although he was obviously very busy (it was Saturday), the agent at the front desk took the time to discuss our needs and show us a couple of available units so we could get a feel for what was the right size for us.
The only problem was that there is not very much parking.

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By Mike Prabaharan on October 4, 2024 Verified by Google SmartStop Self Storage

Went to theb801 milner Avenue location to look at the storage and reserve it. But when i went there at 2.30 pm the door locked and the sign said. Will be back at 3 pm. Waited half an hour and no one opened the door. I knocked at the door after waiting anotherv10 min. Then a gentleman come and opened the door and said. Sorry i am in a meeting and not ablebto serve you. If you want you can wait another half an hour. I was so disappointed. They have limited business hours and i already wasted my time. This is not the type of customer service i expected. Left with frustration and its a loss for the company

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By David Burton on August 12, 2024 Verified by Google SmartStop Self Storage

Not necessarily the fault of the employee’s, but I’ve found it extremely difficult to communicate and understand their policies. I’ve been out of country and asked for over a year for the unit to be auctioned off as I had no possible way to get their and empty/cancel it.

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By Oduola Emmanuel on July 17, 2024 Verified by Google SmartStop Self Storage

Abdullah was an amazing, kind and understanding person! He was very helpful and the staff are excellent with amazing customer service skills

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By Ryan A on July 16, 2024 Verified by Google SmartStop Self Storage

**Title: Worst Storage Experience Ever**

This storage company is a joke. They got my contact info wrong and nearly auctioned my stuff without giving me proper notice. They called me on the day of the auction demanding immediate payment, and when I showed up, they only accepted cash or debit, claiming they don't trust people with credit cards. This is ridiculous and inconvenient.

The following month, I deliberately didn't pay on time to see if they'd use my updated contact information. At 45 days late, they left a voicemail telling me to come in and pay, saying I could use cash or card. So, I went there with my credit card, and guess what? They refused it, citing some bogus "policy."

On top of that, the staff refused to get me in touch with a manager. I had to get belligerent and rude just to get them to comply. When I asked to see their business license, which they must have to operate in the City of Toronto and as auctioneers, they refused, saying they needed some authority to show it to me. I advised that it should be posted on the wall, but they still wouldn't show it.

Their communication is a mess, their payment policies are inconsistent and unfair, and their customer service is appalling. The manager even admitted they just don't want to deal with chargebacks, but that's no excuse for misleading customers. This place is a nightmare. Avoid this storage company at all costs unless you enjoy being jerked around by incompetent fools.

Frankly I think they are more interested in auctioning units and clearing up wait lists.

I video interviewed many dissatisfied customers accessing their units after the business closed Videos will be uploaded to YouTube shortly.

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By Gordon Graham on June 20, 2024 Verified by Google SmartStop Self Storage

I went to the self storage on centennial Rd., Highland Creek. I was greeted by Martin in the parking lot and asked how he could help me. I told him my needs and he was very professional very kind. Best service I’ve had at any business since before Covid I just want to say thank you Martin you made my summer you made my day and I appreciate everything you’ve done That’s why I’m giving you a five star thank you again. I also left a review on Yelp five star

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By Daniel Akintobi on May 30, 2024 Verified by Google SmartStop Self Storage

I started my lease with SmartStop storage today and it was an ease free experience. Abdullah and Ayodele were helpful in showing me my unit and also onboarding me. It was a good experience overall. I recommend this location

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By Mags R-H on May 25, 2024 Verified by Google SmartStop Self Storage

I wasn't sure about what level of service I was going.to receive as usually speaking over the phone vs. In-person service in alot of cases differ...well ...the process was very smooth and thorough. Thank you Ayodele for putting us at ease by addressing all of our concerns, it was top-tier service!

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By Aruna Wickramasinghe on May 14, 2024 Verified by Google SmartStop Self Storage

Had a great experience at Smart stop.. wonderful customer service. Ayodele was so helpful and the lease process was super smooth.

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