By Brenda Bradshaw on May 26, 2026 Verified by Google

I understand that insurance companies are ultimately businesses, which is why choosing the right local brokerage is so important. Clients rely on brokers to provide industry expertise, ensure proper coverage, and offer guidance and support during the claims process. Compassion, communication, and professionalism should be expected when clients need help the most.

After more than 25 years without ever filing a claim, I recently had to go through the process for the first time. Unfortunately, my experience with Steve Basler and his office manager was extremely disappointing. Throughout the process, there was a lack of empathy, poor communication, and little guidance on how to navigate the claim. Phone calls were often avoided, and follow-up was consistently lacking.

Based on my experience, I would not recommend this brokerage to those seeking responsive and supportive representation. If you are currently a client but have never had to file a claim, I would strongly encourage you to evaluate whether this is the level of service you want when you need support most.

By Tara Akins on May 7, 2026 Verified by Google

All the reps in Steve's office are extremely kind and responsive, but the rubber really met the road when I had my first accident recently. The tow truck was there within minutes, they arranged & paid for rental cars for me & the person I hit, and the claim was processed within 72 hours, with daily contact from the claim rep. This is why I recommend State Farm to everyone I know, and why I will be a customer here for life.

By Titus Horner on February 24, 2026 Verified by Google

Landon Bell was whom I worked with and was great in answering all my questions that I had. I switched from USAA due to the pricing being more reasonable especially for bundling auto insurance. Thanks again, and i look forward in doing business with State Farm.

By Samantha Dickinson on January 23, 2026 Verified by Google

This office has been a pleasure to work with over the years. They are friendly and easy to communicate with. I appreciate the time they take to understand my needs and get me the best discounts and prices available. I recommend to anyone looking for a competent and knowledgeable office.

By Robert Kavanagh on December 2, 2025 Verified by Google

A friend referred me to Kyle Lesley of State Farm, said Kyle would take care of my insurance needs. My friend was right. Kyle was able to save us a huge amount of money, both with our autos and summer home. I don't know why our broker did not include State Farm in her search. Customer service was fantastic, communication was great.