By Erin Thomson on August 18, 2026 Verified by Google

It has taken over 8 weeks and 6 phone calls to complete a simple 401K rollover, and it is still outstanding. Unbelievably incompetent customer service.

By Brandon Driver on November 17, 2023 Verified by Google

Awful! Just an awful experience with them. They are lovely when money comes in but when you want to transfer your money out be prepared for them to send you 401k a week later and not even give you the proper documents to submit it with your new 401k company. I would rather store money under my mattress than use them again.

By Jennifer Taylor on October 17, 2022 Verified by Google

They were the 401k company for an awful company I worked for which is a diff story, but as for the 401k with principal. I was only a customer for 1 month and this was by far the worst financial institution I've ever had to deal with. Communication style is completely outdated. Can't do anything from their website. They want you to send in trees of paperwork and call a number where no one can do anything. There's a crazy amount of fees?? I was a customer for 1 month and had like 5 diff fees on my account. Rollover options are unclear. I wanted to do 100% rollover into a diff non-principle account, so I filled out the paperwork and send it in (via mail because nothing can be done on website) then the next day I get an email saying my cash distribution is being processed? Didn't choose that?? Don't know where that came from. Called and of course they told me there's nothing that can be done. So yeah I would just steer clear.

By Nichole Kemerer on July 25, 2022 Verified by Google

My father left me a 401(k) when he tragically passed away several years ago. I have requested to have it cashed out. I sent them six or seven pages of paperwork that I had to have notarized and they lost one of the pages and need me to redo the whole entire thing again. They will not help you over the phone. They also do not have a quality check to make sure the paper work is scanned properly before they destroy it. Now I have to fill the whole packet out for a second time and send it to them. You have to send everything by mail and they do not contact you via phone. They send you an email to call them at a 1800 number, go thru a million prompts and then finally talk to someone. I will not use this company for their lack of incompetence. I do not recommend.

By Ginger Helms on February 11, 2019 Verified by Google

We would give zero stars if possible. We worked with Ronnie Botros, he was our representative for my husband's 401k. He gave us the wrong form to create a new IRA account he said was needed to access the money. He gave us an outdated form (May 2018 form) which prolonged the process. We had requested some of the money come directly to us, he messed that up sending the wrong ammount and then submitted the wrong forms to set up the IRA. To top it off he then tried to blame the delay on the post office.
So we are in the 5th week of a process that was supposed to take 7 to 10 business days because of Ronnie's mistakes. So we stopped the process and started working with another financial institution to set up an IRA and Ronnie gave us the same out of date form again. We didn't think to look at the date on the form, knowing he new there was a new December version.