By Marie Bigaud on July 31, 2026 Verified by Google

I visited Petco today around 2:00 PM and wanted to share a concern regarding the working conditions for employees. I noticed a team member standing for an extended period of time, and when I asked if she was able to sit or take a moment to rest, she explained that employees are expected to stand the entire time and are not allowed to lean on the counter.

I understand the importance of providing great customer service, but I also believe employees deserve a workplace that considers their comfort, health, and well-being. Providing a chair or allowing reasonable moments of support would not take away from customer service and could help employees feel more valued.

The employees are the face of the company, and their hard work should be recognized. I hope management takes a moment to review this policy and consider ways to better support the people who represent Petco every day.

By Roman K on July 24, 2026 Verified by Google

Khole and marie at the registers were a huge help and very kind absolutely no complaint about anything exceptthe grooming service. Molly the groomer was horrible! Paid for all the extras and emphasize prior to dropping the dog off that the nail cutting was the main reason for the visit. When I came to pick up the pup she was rude by talking about how the dog should be banned from petco and I should be grateful that she didnt do that cause the pup didnt want to stay on the table and she couldn't control him enough to cut any nails. The extra service of also getting rid of the under coat was definitely not done, hair can easily still be pulled out with a gental pull. Unless you have a pocket sized dog that will not move do not go here for grooming!

By Kathlene Middleton on June 18, 2026 Verified by Google

This Petco is very clean the staff is always helpful, friendly and courteous. I would recommend it for all of your pets need. They have a large selection of cat & dogs treats. There's birds fish and everything you need to care for them even a little litter section available. My only suggestion to management would be to have more staff available as it can get very busy at times.

By Caroline Sanicola on June 17, 2026 Verified by Google

Came for a vaccination appointment and all the staff I encountered were such pleasant and helpful people! My dog is super nervous being outside so I was already anxious that this would be a difficult visit but they did everything to accommodate him and even though he was still shaking most of the time, I've never seen him calmer getting his shots and blood drawn. I will definitely be back for all of his future appointments!

By Catherine Morrissey on March 30, 2026 Verified by Google

The Pet Clinic was well organized! The staff was really amazing! I went in expecting that I would be told all of the things my cat needed and, much to my surprise, I was told that there were things unnecessary for my Fur Baby. I appreciated not being pushed to spend money unnecessarily.

By Kristina Cubrilo on March 9, 2026 Verified by Google

I say we're going to Petco to my dog and he gets a pep in his step, I have to speed walk next to him. He knows Petco is where the pets go. He loves, loves Petco, and everyone is so kind to us. He did his dog training there when he was a puppy, he's gotten groomed at Petco, we stop by sometimes even when we don't have to. We get his food delivered from Petco the same day. We go to Vetco for his vaccines. We LOVE Petco.

By Nadine Guillaume on January 4, 2026 Verified by Google

Never stocked as well as other location (86 & Lexington or Broadway and 91st) but friendly staff and clean. Please give them a few more carts, they probably have about 10 in total.

By Chris Lee on January 3, 2026 Verified by Google

I’ve been going to this Petco since it opened up years ago. But I’ve recently been going more over the past few years. This location in Brooklyn is one of the most kindest and friendliest that I’ve ever been too. They’re constantly updating and striving to meet goals and you can tell. Customer service is top notch and they build great rapport with their clients. They are normally well stocked and the animals are very healthy and friendly with great dispositions. They are handled well, with care, and the staff often has animals of their own, so they understand empathy and are very knowledgeable of both human and animal care. That’s more important in today’s world and it’s a privilege to see how Petco is honouring that relationship and bond while upgrading as the world turns. Thank you all at this location for being a light in the neighborhood. It’s well received and we appreciate you for all you do for us and our furry families. Happy New Year and may your business and staff be abundantly blessed. 🙏🏽♥️🌹✨

By Yong Lin on November 11, 2025 Verified by Google

My wife and I brought our puppy, Sugar, in for her vaccinations today. She’s usually very nervous during vet visits, but Dr.O’Neil, Miya and Lily were incredibly patient and gentle with her. You can truly feel how much they care. Because of their calm approach, Sugar was able to take her vaccines without much stress.

We’re so grateful to have met them. It was a wonderful experience and a reminder that real care makes all the difference. It might take a little extra time, but it leaves such a warm memory. Highly recommend! 🐾💛

By Sanjida Firdaws on October 20, 2025 Verified by Google

I am a regular visitor to this Petco. They have everything my Cat wants and needs. The staffs are amazing indeed!

They also offer ShotVet in this location for vaccinations

By Marisa Malone on October 17, 2025 Verified by Google

I needed a litter scooper and one particular associate, ( I forgot his name ! So sorry)
went out of his way above and beyond to help me get what I needed. Kind, attentive, and personable service. This particular PETCO is my favorite. I must say, I have had wonderful experiences with every single associate that works here. Thank you. Marisa Malone

By TD Creative Media (TD Creative Media) on September 14, 2025 Verified by Google

Friendly & knowledgeable staff; good selection of products; I appreciate the selection variety as well. Store is well run and organized. You won't see many empty shelves/racks, if any at all.

By Michael Dimitroulakos on June 5, 2024 Verified by Google

I never come to this location and I guess I found out why. I know expecting basic care for the animals is too high, especially for a chain store like Petco, but what I witnessed is atrocious and will be escalating it. How are you not embarrassed?