By David Brown on August 30, 2026 Verified by Google

It's a great hotel but the location wouldn't tell you that.
At night it got ridiculously louder. It's one of a few bright lights right off of the I-5. I should have known better than to book a hotel this far from Seattle.

By John on May 4, 2026 Verified by Google

Great, clean, well-maintained hotel. Stay here if you want something with good services but don’t want to pay exorbitant Seattle hotel prices. Breakfast was balanced. The only thing that could be better is the road nearby the hotel is busy and may be a bit loud at times.

By Reginald Oliver on April 27, 2026 Verified by Google

The experience here at Best Western Plus is wonderful. The receptionist has great customer service. The room is very comfortable. The complementary breakfast is nice. Housekeeping sucks. I left for the day and asked a housekeeper on the third floor to clean my room gave her $10 dollars , came back six hours later in my room still was clean , wasn't even touched that's poor service housecleaning service.

By Neil Fernandes on April 26, 2026 Verified by Google

Stayed at Best Western Plus Tacoma Hotel and had a much better experience than I expected based on some of the negative reviews.

The location isn’t the best (it’s near a Goodwill), but the hotel itself is very well maintained with solid amenities. Check-in overnight was smooth, and the staff member was especially friendly and welcoming, which made a great first impression.

One small downside: the bathroom amenities (shower gel, shampoo, conditioner) aren’t the large fixed bottles you see in many hotels, so you may want to bring your own toiletries, including lotion.

Breakfast is consistent each day but reliable—hot options like bacon, sausage, and biscuits with gravy, plus good coffee. They also have an automatic machine for espresso, cappuccino, and lattes, which was a nice touch.

A standout feature: they offer both standard EV charging and Tesla charging, which is surprisingly rare—even compared to nearby hotels like the Hilton.

Overall, I had a great stay and would definitely return. Not entirely sure why the ratings are so low, but my experience was very positive.

By Charlene Sena-Alvarez on March 25, 2026 Verified by Google

Our overall stay with Best Western was excellent, clean accommodations, great food, and a welcoming staff while we checkedin. After a long five-hour flight, we were especially grateful for a comfortable place to rest. However, as out-of-state travelers, we accidentally arrived at the wrong Best Western location. The manager there offered us a better rate to stay, and in our exhaustion, we accepted, unaware and not informed that each location operates independently. Unfortunately, the hotel we originally booked charged us a $141 cancellation fee, as we had not contacted them directly.
When we reached out to the location Manager, (Hosmer street) we were told rudely that the issue would need to be resolved with that specific location.
So, we made the short 10-minute trip, and that’s where everything turned around.
We had the absolute pleasure of meeting Ms. Dey Arira, the facility manager @ 2611 E.E street. Despite having worked an overnight shift due to staffing shortages, she greeted us with professionalism, compassion, and genuine kindness. She immediately understood our situation and resolved it by issuing a full refund, something we truly did not expect.
Beyond resolving the issue, she took the time to connect with us, sharing her appreciation for the beauty of Washington State. Her presence turned a stressful situation into a memorable and uplifting experience.
Ms. Arira exemplifies what true customer service should be. Best Western would greatly benefit from having her mentor others in leadership and hospitality.
Because of her, we will absolutely return—and we will be staying at her location.
Highest regard and sincere appreciation.