By Laura Acosta on August 6, 2026 Verified by Google

Pulled up to drive through around 7:51 & a Dunkin representative tells me that they close at 7:50. I never heard of a Dunkin closing in the 50th minute to an hour. As a previous Dunkin worker we were not allowed to reject orders before closing time. I understand cleaning but there are other things that an be cleaned before actually closing the door.

By Raul López on June 30, 2026 Verified by Google

I pulled up to the drive-thru speaker to place my order, but after several minutes with no response, I drove up to the window. The employee started arguing with me, asking why I didn’t stopped at the speaker; I told him I stopped, but no one answered. He then told me I had to circle back around, which I refused to do, explaining that I just wanted two donuts for my son who was with me. He responded with a very rude attitude. When he took my card to process the payment, he held onto it longer than usual, making me suspect he might have taken a photo of it since he was holding his cell phone. I asked for his name, and he said "Yuwell" or something similar; when I asked him to repeat it, he ignored me and closed the window. I will never return to this Dunkin'; the owner might not care, but I’m sure I’m not the first person this has happened to with this employee. I also called to speak with a manager, but both of them the guy and the girl on the phone laughed at me.

By April De Jesus on June 20, 2026 Verified by Google

This is my closest Dunkin and I have been coming here since it opened. When it first opened everything was great and the workers were kind and personable, I never had any complaints until this last year. Within the past couple months the quality of people being hired here is ridiculous. I’ve once worked fast food and I’ll be the first to say the new workers that have been hired here have no customers service skills at all, Don’t greet customers or use basic manners and the sense of urgency these workers have is also non existent. There’s one specific heavy set tan young kid with long curls who does not need to be taking orders at all. I’ll order at the intercom and get to the window and have to reorder again because he wasn’t listening, also I went to go pay with my card one day and the pay screen had a tip option with the different percentages, before I could read and process it he goes just “choose anyone it doesn’t matter” after I read the screen I told him it does matter! He clearly didn’t think I was going to read it and realize. I clicked “no tip” so fast and told him that instead of saying “just pick anyone” he should let customers know that screen is for tips and tips goes based off customer service! Yesterday I went 6/19/2026 around 1:30-2:00 time frame and I didn’t even realize the chaos ahead of me. I order my usual coffee and loaded hashbrowns. I got my coffee then the young black man with locks who looked completely lost, confused and once again had no sense of urgency at all told me to park on the side, I go and there’s already 3 other cars parked on the side who apparently been there for 10 mins or longer, one lady was requesting a refund because she was waiting the longest. I sat and observed the whole time. There was only two people working. I ask the tan female worker with curly blonde hair and butterfly neck tattoos if their is a supervisor on sight that I can speak to she said “no, they left me alone” at that point I just felt bad. The young man that was working with her wasn’t that big of a help and bringing food and drinks to the wrong cars and they were both running back and forth. Working with younger people/kids their should ALWAYS be a supervisor on sight! I stood and observed I got my loaded hashbrowns approximately 13 mins later. Which I guess I can be grateful for because there were people who were parked before me that stood waiting but overall this Dunkin is now what it use to be, I don’t typically write reviews but get it together!

By Matt Seremet on May 31, 2026 Verified by Google

I pull up and the voice on the intercom asks me for me order. I try give it but they interrupt me asking over and over "how can I help you" while laughing and giggling. Another voice comes on eventually says that was a coworker. I'm tired and hungry and stressed I needed something in my belly and I am always polite. This was not only unexpected but soured me something awful. Left without ordering.

By Yasmim Do monte on May 11, 2026 Verified by Google

My experience at this Dunkin’ was extremely disappointing. Since it’s a Dunkin GO location, I expected faster and more organized service, but it’s actually the opposite. Almost every time I go there, something is wrong with my order, and it has happened multiple times already.

Recently, I bought one of the cheaper meal deals, and the sandwich came completely burnt. The coffee tasted like water with no flavor at all. The employees also do not pay attention to the orders. Customers have to repeat themselves several times, and even then the order still comes out wrong. Then, when it’s time to pay, the price is sometimes different from what was ordered.

The customer service is terrible as well. They take a very long time to help customers, and when we question an incorrect order, the employees argue instead of trying to fix the problem politely. They always seem to be in a bad mood and careless while taking orders.

I’ve been to many Dunkin’ locations, but this is by far the worst one I have ever visited. I would rather drive to another location across the city than come back here. I would not recommend this place to anyone. Zero stars.