By Tiffany Gibbs on July 8, 2026 Verified by Google

I usually am not one for writing a negative review but I feel the need to now. Tonight is the 4th time in a row that we have visited this location and the order was not right. Tonight makes the 2nd time having to drive back because to the location because the 1st time the donuts were n9t right then Tonight the bagel was wrong. They didnt have the one we ordered so they gave us another one that we didnt pay for but when we got home it was without cream cheese. The other 2 trips they gave us our drinks but did not give us our food. We are so excited that this location is 24 hours but unhappy that 4 times in a row our order that we placed was incorrect. Management should check on the employees and see if they can assist with finding what will help them to better assist customers. We are frequent dunkin doughnut customers bur maybe we will try krupsy kreme out since they are near as well.

By bturbet Turbet on June 5, 2026 Verified by Google

Nobody was available at the register. Everybody is running around taking care of the drive-thru customers.
I used the kiosk. Ordered 2 small coffees. The kiosk has no option for adding cream to one coffee and leaving the other black.
I also ordered a donut. The kiosk did not give a receipt. Nobody working there has even acknowledged that I was there.
When the order was filled, I asked for cream and was asked why I didn't order cream on the kiosk. I said I didn't want cream in both coffees. She confirmed that is true. The kiosk can't do it.
Then I asked for the donut and she said that I didn't order one despite the ticket saying one donut.
Then I found out not from the staff but from another customer that today was National Donut day and I was entitled to two donuts so I asked for another donut.
Very poor service.

By Anna Barnoski on May 22, 2026 Verified by Google

The lady who sits at the drive thru window and YELLS … she’s the reason for the 3-star review. She was the only worker who didn’t come across as helpful and courteous. It was CHAOS inside, but all the other workers were at least trying to manage all the orders and everyone inside. They deserve 5 stars!!!!

Lastly, if someone is inside the store, their service should be priority; THEN drive-thru; THEN mobile orders. Whoever made this rule - but reversed it - is disconnected from the industry and needs to work a few days or weeks inside the store!

By Lauren McCullough on March 15, 2026 Verified by Google

Gross! This is the dirtiest restaurant I’ve ever been in. The floors look like they haven’t been cleaned in weeks. The toilet is full and doesn’t flush. This is worse than the dirtiest gas stations I’ve been in.
The building looks new, but you do not want to see the inside of this place.
We didn’t get anything to eat because of how dirty the whole place was. The hot coffee was fine, but I would never go to this place again.

By Gun Slinging Gringo on July 6, 2025 Verified by Google

New Gen Dunkin Donuts in Ormond beach. Not a bad spot to grab a coffee. The girl inside is super nice and friendly. Idk her name but it’s Saturday at like 4pm lol. She’s kinda short and wears the hat. Very very nice girl working there.