By Paweena Wacharasilapasart on August 14, 2026 Verified by Google

I came in to cash a winning ticket (scratcher) worth $96. I had already verified the $96 amount both on the app and at the machine. The female cashier handed me only $56—shorting me $40! When I just stood there waiting for the rest of MY money, she had the nerve to look annoyed, caught an attitude, and asked, 'Is there anything else?' I told her straight to her face, 'Yes, I haven't received my full amount.' On top of literally trying to steal from me, her entire demeanor was incredibly racist and condescending toward me as an Asian customer. She is a thief and a racist. Management needs to check the cameras and fire her immediately. DO NOT GO HERE if you don't want to get scammed!"

By GageDC on April 22, 2026 Verified by Google

Avoid the station they charge you a fee for using your debit or credit card, which is against Mastercard terms of service if they wanna accept them or credit cards they’re supposed to accept the fee that goes along with it and not pass it off onto their customers. This is clearly just a cheap company that doesn’t care about its customers.

By Naomi Booker on March 3, 2026 Verified by Google

The young lady working at the front of this station is the not only the absolute most rudest person but definitely does not belong working here. Nasty attitude, practically asleep and slowwwwww. Especially for someone looking to get to the airport for their flight on time.

By Dictator Xi on September 29, 2025 Verified by Google

Terrible payment, credit card not accepted. 0.35 dollars was charged as a debit card fee. Wasted 10 mins there. Never came back, almost caused me delay on my rental car return

By Steve Hrudey on August 7, 2023 Verified by Facebook

We stopped to fill up a rental car at ARCO at 5201 W Century Blvd a bit after 10:00 AM on Sunday, August 6. We chose it because it was close to our drop off and had the best prices in the area. Because we do not have a zip code (we are Canadians) we could not use a credit card at the pump and we had leftover US cash, my wife went in to pay a $60 deposit while I filled the car to a final total of $22. Because there was a line-up of cars behind me, I moved the car away from the pumps once I was full. My wife went back in to get a refund of the difference and a homeless guy came to the entrance of the store and sprayed something into the store that caused the 2 female workers to cover their faces and exit the store, then after a few minutes they returned and were spraying something inside the store. Meanwhile, my wife had walked through this unknown spray to the talk to the male worker who was at the cash and behind protective glass. She asked him for our refund and he only told her in a dismissive manner that he could not do it because I had moved the car and another car was using a credit card at the pump we used. My wife came back out to tell me about being blown off about our refund and gave me our paper receipt for the $60 and I lined up to talk to him. Once at the start of the line, he explained to me that he could not do the refund until the other car was finished (an explanation he did not offer to my wife) and he provided $32 cash back. At this point the female staff had returned to the store and my wife came in while he was counting out the refund. She asked him what do you think was sprayed by the homeless man that drove the female staff out of the store and he told her "It's none of your business".
So 2 complaints. 1. Why do the female staff abandon customers in their store when a homeless man sprays something that drives them out of the store? 2. Why does ARCO tolerate a misogynistic employee to verbally abuse female customers. My wife had every right to an explanation for why he could not process our refund "at that moment", not just "can't do it" and she certainly had every right to know what he understood had been sprayed in the store that drove the 2 female employees out of the store with their hands over their faces. If there is any health issue arising over the next few days, you will certainly be hearing from us.