Ikea
3.5 Listed In: Furniture, Appliances
A better everyday life. The IKEA business idea is to offer a wide range of home furnishings with good design and function at prices so low that as many people as possible will be able to afford them. And still have money left!
By Cindy Watter on January 7, 2021 Verified by Facebook
It's Ikea. It's good. It's bad. I love it. I hate it.
By blujayz on March 3, 2011 Verified by Email
had a good experience there... staff was friendly. Had many options of lighting for my home
By goochlewinsk on December 29, 2008 Verified by Email
After a year of living in culinary limbo I finally bought the last piece of trim for my Ikea kitchen today. It was, like many things I've picked up from the store, broken but I realized this before I left the warehouse area and I went back to the counter and pointed it out to the clerk who went and got his manager who also got his manager.
After these dough eyed idiots kept me for a half hour and 'reviewed the tape' they decided it wasn't broken when delivered to me. Apparently I somehow magically made a seven foot long piece of broken, $45 particle board appear in my cart while making a similar, but unbroken piece disappear. Not only wouldn't they replace the piece but at one point were refusing to allow me to take the broken piece which I can probably salvage but frankly shouldn't have to.
As you can imagine I was livid; after spending THOUSANDS of dollars on their garbage products over the course of many years I was made to feel like a pariah and a criminal in a store that I used to feel pretty good about. I've been able to look past the destruction of the Ural Forest, mismatched pieces and the "wonky" way they fit together. I've even been able become an Ikea repairman of sorts, re-packing and gluing the easily worn pre-drilled holes, replacing drawer tracks which also tend to wear out quickly, refinishing easily scratched coffee tables and generally extending the ridiculously short lifespan of their products.
So after being screwed around and essentially abused by these half-wits for a half hour or so I was pushed to the point where my frustration became evident, I and I pulled the old "I've spent $4000 on my kitchen...this is no way to treat a loyal customer", routine. Someone named Jesus who claimed to be the "Manager of Loss Prevention" told me that I wasn't the "kind of customer Ikea wants".
What does that mean? One who spends all kinds of money there? If not me then who?
And doesn't the 'Manager of Loss Prevention' care about losing customers? Or is he so desperate to perform well at the end of the year that he'll do anything to avoid losing even a few dollars because of his own reckless forklift drivers.
If someone drops a case of beer in the Brewers' Retail parking lot, they replace the case for them.
It looks like Ikea's policy is now 'You'll take what we give you and if you don't like it you're a Bad Customer'.
Well, some people might say that a "Bad Customer" is better than "No Customer" I think Ikea would rather have none based on what I experienced today.
By sarajane on March 11, 2008 Verified by Email
we go to ikea all the time and never walk out empty handed. Ikea has a great formula and it just works. We also love the swedish meatballs and sometimes go just for lunch or dinner!
By Ikea
We are huge fans of the Swedish meatballs. We too go just for dinner (sounds desperate, but not once you've tried them!) Great marketing, 'cause once we're there, we always end up buying something. They also have a great website - interactive. You can turn lights/lamps on/off in a room to give you a feel for how each looks.
By Cindy Watter on January 7, 2021 Verified by Facebook
It's Ikea. It's good. It's bad. I love it. I hate it.
By blujayz on March 3, 2011 Verified by Email
had a good experience there... staff was friendly. Had many options of lighting for my home
By goochlewinsk on December 29, 2008 Verified by Email
After a year of living in culinary limbo I finally bought the last piece of trim for my Ikea kitchen today. It was, like many things I've picked up from the store, broken but I realized this before I left the warehouse area and I went back to the counter and pointed it out to the clerk who went and got his manager who also got his manager.
After these dough eyed idiots kept me for a half hour and 'reviewed the tape' they decided it wasn't broken when delivered to me. Apparently I somehow magically made a seven foot long piece of broken, $45 particle board appear in my cart while making a similar, but unbroken piece disappear. Not only wouldn't they replace the piece but at one point were refusing to allow me to take the broken piece which I can probably salvage but frankly shouldn't have to.
As you can imagine I was livid; after spending THOUSANDS of dollars on their garbage products over the course of many years I was made to feel like a pariah and a criminal in a store that I used to feel pretty good about. I've been able to look past the destruction of the Ural Forest, mismatched pieces and the "wonky" way they fit together. I've even been able become an Ikea repairman of sorts, re-packing and gluing the easily worn pre-drilled holes, replacing drawer tracks which also tend to wear out quickly, refinishing easily scratched coffee tables and generally extending the ridiculously short lifespan of their products.
So after being screwed around and essentially abused by these half-wits for a half hour or so I was pushed to the point where my frustration became evident, I and I pulled the old "I've spent $4000 on my kitchen...this is no way to treat a loyal customer", routine. Someone named Jesus who claimed to be the "Manager of Loss Prevention" told me that I wasn't the "kind of customer Ikea wants".
What does that mean? One who spends all kinds of money there? If not me then who?
And doesn't the 'Manager of Loss Prevention' care about losing customers? Or is he so desperate to perform well at the end of the year that he'll do anything to avoid losing even a few dollars because of his own reckless forklift drivers.
If someone drops a case of beer in the Brewers' Retail parking lot, they replace the case for them.
It looks like Ikea's policy is now 'You'll take what we give you and if you don't like it you're a Bad Customer'.
Well, some people might say that a "Bad Customer" is better than "No Customer" I think Ikea would rather have none based on what I experienced today.
By sarajane on March 11, 2008 Verified by Email
we go to ikea all the time and never walk out empty handed. Ikea has a great formula and it just works. We also love the swedish meatballs and sometimes go just for lunch or dinner!
By Ikea
We are huge fans of the Swedish meatballs. We too go just for dinner (sounds desperate, but not once you've tried them!) Great marketing, 'cause once we're there, we always end up buying something. They also have a great website - interactive. You can turn lights/lamps on/off in a room to give you a feel for how each looks.
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Ikea 3.8 out of 5.0 based on 5 user reviews.
15 Provost Dr, North York, ON
