By Vicente on August 31, 2025 Verified by Google

Beautiful looking branch and absolutely splendid customer service! It was my first time getting a cashiers cheque and the teller Alana made the experience smooth and stress-free. 10/10. Super helpful and friendly. Highly recommend this location.

Also, I left my car in the parking lot temporarily (Toyota Corolla 2013, license plate FBCD20). I just bought a car online and finalized the sale here. I couldn't drive both vehicles home. Please don't tow it, I'll be back shortly to move it. Thanks so much.

Update: Got my car back after 3 days. No ticket. 11/10

By Sandeep Ahuja on July 3, 2024 Verified by Google

Its one of the worst banks ever. I opened my account over a year ago and deposited money in it many time and now want to pay someone and they are denying application to enable ACH transfer and add a transfree outside of the bank. So essestially, blocked my account for using my own money. They charge for pretty much anything extra from ordering checks to using debit card. ATMs are not working most of the times. I am going to close my account and would suggest no one open account here. You are better off going to Chase or Wells Fargo across the street.

By Logan Blosser on August 9, 2023 Verified by Google

I've been banking with 1stBank for 21 years now, and have been going to this branch for more than 10 years. After reading some of the negative reviews here, I'm not really sure which bank those folks have been going to, but it doesn't match up with the service I've received at this branch. In my experience, they have always been friendly, helpful, and prompt in their customer service.

By Chandra Richards on November 14, 2022 Verified by Google

11/10 customer service! Everyone greets you right away and are very friendly. I spoke to Christie, Jes and Angel. All three were kind and understood all of my needs and took great care of me. I will highly recommend this branch to everyone I know!

By O D on March 10, 2021 Verified by Google

Absolutely DISMAL bank to work with. NOT business friendly at all. Their fees/rates are not at all competitive for business banking, even if you are using the treasury platform and have high balances. They are simply not interested in gaining our business.

On the personal banking side, if you need anything more than basic checking, look elsewhere. Need to transfer funds to another external account? Wait 3 days for them to set it up, then another 3 days for the transfer to happen. You can't do online wire transfer, direct deposit, electronic transfers, or ACH. If you call customer service, they are not at all helpful, and just read off a script that is exactly what is on the website. There is no ability or interest in trying to help you or get you to speak to anybody who can help you.

Finally, I needed a commercial loan for a $1.5mil property. The website directs you to call a phone number so I did. Sure enough it goes to voicemail and I never got a call back. I was able to get the loan through another regional bank that I did not even have an account with.

If you are looking for a bank, DO NOT choose 1st Bank. If you already have your money here, I STRONGLY recommend moving it to another bank asap.