By Marie-Lyne Genest on April 8, 2026 Verified by Google

The worst experience of my life! I'm the executor of my father's will, and I kept this financial institution because my father had his bank account there. Every time I go to the L'Ancienne-Lorette branch to make a transaction, I encounter problems and refusals. Just today, I wanted to make a simple deposit, and they demanded a power of attorney... my father is dead; he can't give me power of attorney! Furthermore, I've been registered as the executor of the will since 2023, and my cell phone number is even associated with the account... but despite all that, they refused the deposit. I had to fight my way through again, waste my time, and ask the branch manager to resolve the issue.

I won't go into the long list of errors made by employees and the countless mishaps we've experienced at this branch since 2023, but I will say that the problems were so serious that my sister and I filed an official complaint with the provincial government against this bank... and they offered us compensation... which is saying something. Yes, it's to their credit that they offered us monetary compensation for what we went through, but the bank should focus on hiring more professional and, above all, more competent staff!

Employees are constantly changing at this branch, which is possibly one of the reasons for the recurring errors and problems we've experienced. For example, there have been three managers in about 26 months.

Also, it's not normal to have to ask the bank manager to intervene every time I go to this branch. Today, it was the manager (the new one) who resolved my issue once again... thank you to her, but my goodness, it's so complicated and frustrating to experience nothing but inconvenience every time I set foot in this RBC. Phew...

By Patrick Racine on September 23, 2025 Verified by Google

This is the third time I've changed my rating. I started with five stars, and now it's down to one.

We had to go to the branch three times in person to get a new credit card on our account, and we SIGNED that we wanted two separate statements. In the end, we still only have one statement for both cards, despite speaking to and requesting it from three different people. Honestly, avoid RBC because frankly, I've only been with them for three months and it's been nothing but incompetence and a constant headache.

--- Efficient service. There were almost 10 people in line ahead of us, and we waited no more than ten minutes. They clearly know what they're doing.

I wanted to leave a rating because it's common to see some customers who, after a five-minute wait, start complaining excessively as if they'd been waiting for an hour... Know that you're doing a good job!

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I'm changing my rating from 5 stars to 2 stars because I've been waiting for my credit card for three weeks following the service I described above. I called and was told my request doesn't exist. It's as if they completely lost the paperwork we spent an hour discussing and signing. There's no way to resolve anything except by going in person during their regular business hours, Monday to Friday. Very disappointing.

By Mécanique Van-Tu on February 7, 2025 Verified by Google

Excellent service received at RBC Royal Bank! I was served by Arianne, who quickly addressed my needs with a great command of the platform. Her professionalism, courtesy, and efficiency made my experience most enjoyable. Impeccable service!

By Jebbin Joseph on October 25, 2021 Verified by Google

Customer service from Marie Sophie was outstanding, My friend and me went in for wire transfer from our business accounts and it was about time for branch closing.She accomdated us and helped us with wire transfer as it was very important for us. Thank you Marie Sophie for helping us out even though we came in late to the bank . RBC bank should have more employees like Marie Sophie.

By Jean-David Gagne on July 20, 2017 Verified by Google

Danika and Ibrahim are very helpful .