By Guylaine Caron on June 29, 2026 Verified by Google

For a week, I tried to contact an agent, calling every other day but never getting an answer. Unfortunately, I will never do business with this institution.

By Carl Dion on May 6, 2026 Verified by Google

Terrible service. After waiting in line, the employee asked me to complete the transaction online. I tried, but it didn't work because the option was blocked on the online application. I rejoined the queue and went to the counter. This time, I was told to call ahead to complete the transaction by phone, even though there was no one else waiting.

By Gigi Flore on February 16, 2026 Verified by Google

Very bad experience. Over 2 hours spent on a simple transaction, only to be told at the end that my documents were incomplete.

By Maxime Tremblay on February 4, 2026 Verified by Google

Another bank that's afraid of the phone. I hope you never experience any trouble because if you need to speak to a manager, they'll never call you back, no matter how hard you try to have a simple phone conversation. And every time you call general customer support, the only thing they can do is send a callback request to the same person who never calls you back. So the problem, which is quite simple, is never solved. You just go around in circles.

By Saint-Jean Poisson et Frites on September 12, 2024 Verified by Google

Disgusting customer service- huge - unapologetic line ups