By William on April 12, 2026 Verified by Google

I have yet to dine at a bad Zaxbys in any location, this one was just as great. Friendly staff, food made to perfection, and tables were clean. Great job!

By Alley Kat Images on March 3, 2026 Verified by Google

Drive through service is pathetic. Ordered salad and tea. (1) Total was $11.43. I gave him a twenty and 43 cents. He asked me what kind of change did I want back because my order was only $11.43. Really. I told him he owed me $9.00. It took three of them to figure it out. (2) Remember I ordered a salad but received no utensils or napkins. (3) I ordered tea but received no straw. This isn't the first time but it's close to the worst time. Where do you find these people? Don't you teach them about customer service?

By Izzie slaton on November 12, 2025 Verified by Google

Me my brothers and mom ate here today and it was ten out of five stars. The staff was amazing. Ikiariana is a superb and beautiful employee. The food came out fast, hot, and delicious. Props to the prep cooks and chefs. I met the general manager and district manager. Both wonderful and some nice heads in charge. They are hiring. I scanned the qr code to do survey and fill out application. Best zaxbys in Albany. If you don't believe me--- TRY IT OUT AND PROVE ME WRONG...

P. S. - never gonna happen!!

By Daphne on October 10, 2024 Verified by Google

I ordered in the app .. my food wasn't ready when I came through the drive-thru .. cool, I was a bit earlier than the time proposed. 10 mins AFTER the time proposed... Still no food. Go in and wait 5 min finally get food and part of it is burnt and nibbler just tossed in the box.

By Greg Gowens on March 18, 2024 Verified by Google

The food at the Zaxby's chain seems to be the same everywhere. I always order the Big Zax Snack. It is a good deal for the amount of food. I had trouble using the app at this location, but it could have been my service more than anything. I would recommend this location!