By J H on September 27, 2026 Verified by Google

John was very nice, they were fast and reasonably priced. The facility was the nicest I have ever seen for an automotive repair shop. I would highly recommend

By Jayar4saken on August 31, 2026 Verified by Google

I am really impressed by this mechanic shop! Clean, organized, professional and extremely courteous! This business should be the new standard for all others! Definitely recommend to everyone! Thanks John for making a bad situation a great experience!

By gary gaskin on July 23, 2026 Verified by Google

Difficult as it can be to find good and dependable service, this shop is likely my answer.
I described my concerns.
John heard me out, took my key and checked it out.
Right away he came back, asked questions and told me what they found.
I needed no expensive repairs today.
When has a shop been so honest they don't upsell you?
I'm going to review my maintenance schedule and I'll be shifting to John/Reliable for most or all of the work.
He will know the vehicle.
I'll know I can trust what he tells me.
winning is good 💖🙏🏻

By Hamilton Jones on June 23, 2026 Verified by Google

John and his team are by far the best mechanics here in Middle Tennessee. Not only did they fix my 16 year old car, but they also fixed other issues (not caused by them and completely different from the original one) regarding the age of my vehicle.

They were nice, called and checked up on my car after, and the prices were amazing. If you're looking for your next mechanic please go to Reliable Automotive. They're be far the best in the business.

By Chris Bello on April 29, 2026 Verified by Google

These guys have taken care of me twice now when in a pinch; fall 2025 when my wife's radiator blew out in his KIA Sorrento and April 2026 when I needed new brake pads on my KIA Stinger G2.

In both cases we'd received absolutely ludicrous quotes from KIA and when reaching out to Reliable, they had quotes over to us in a matter of minutes—each time the quote half, or less than what the dealership wanted to charge.

Great communication, top-notch service, solid crew in there and a comfortable waiting area with WiFi, a big flat-screen TV, comfortable chairs, drinks, snacks and a super-clean bathroom.

Highly-recommend on all levels for all your automotive needs in the Franklin area.