By Kathleen Lewis on January 14, 2026 Verified by Google

This place don't like answering there phones to ask a question!! I called like 3 times and all they did was pick up to hang up, no please hold or can I help you.. this is why I'm changing companies

By Kes on November 14, 2025 Verified by Google

Shantilli was very helpful in assisting my dad get a new phone and plan. She was patient and communicative. Even stuck around to help my dad who is not too tech savy, set up his gmail account to get things rolling. We truly appreciate her going above and beyond. Thank you for the exceptional service!

By Shantili Lind on October 20, 2025 Verified by Google

Both ladies provided exceptional customer service, showcasing their professionalism, humor, and friendly nature, making them deserving of a rating significantly higher than 10.

By G Herrera II on February 22, 2025 Verified by Google

I decided to call first before going there to ask them questions. I called them about 5 times and always got a recording that stated, that the mail box was full and could not leave a message. After the fifth time I stopped calling and gave up. If you want your store to prosper you better get employees that are willing answer the calls and do not let the calls accumulate to the point that you can not leave a message. I have real questions about the quality of service you are providing to your customers. It is sad that you do not provide quality of service to the community that you are located in. It is a disgrace, disrespectful and a great disappointment. I live close to your store and I am sad to know that I can not depend on going there to get my cricket needs met.
I hope you do something about it and begin to provide better customer service.

By Richie W (Messiah) on August 30, 2024 Verified by Google

Awful Service. I got service about a month half Ago phone always Brick's(Locks no Sim) I call customer service no Help they Locked my Device!! Signal constantly Drops Awful Never Again. I would recommend them at All. Definitely SWITCHING Carriers to T-Mobile! Cricket Isn't Worth It at all Take Your Money Elsewhere