By Manuel Garcia on June 16, 2025 Verified by Google

Came in to buy a new phone and the lady working there refused to sale me a phone!! Since when does Cricket say no to sales?? Customer service is at an all time low!! No wonder everyone is leaving here. Might be time to move on as well.

By Tessa Perry on May 2, 2024 Verified by Google

I went to this location to upgrade my phone to an A15. Online, it gave me a price of $ 155 with the activation fee and taxes. Since I wanted to pay cash. I went to this location, and she quoted a price of $210. I asked why she said the phones are cheaper online. Also, earlier this week, I got an A15 for my daughter. Her phone was destroyed by some people she used to hang out with. We got her phone for $179.00 with the case, activation fee, and taxes. I don't understand why the price for an existing customer who has been with Cricket for almost 20 years. It might be necessary to go to a new carrier. 🤔

By Kelly Graves on October 7, 2020 Verified by Google

I needed a copy of my bill for proof of service, which I was trying to get in the mail that day. I was frustrated, since I found my local store was closed, which was not indicated on the Cricket website. I drove to this location, grateful there were no other customers at the time. Alan helped me right away. He asked me for my pin #, and when I gave him a blank look, he expertly led me through the process of setting one up (he knew all the screens without looking). There was another piece of info I thought I needed, and he was willing to go the extra mile to have it added for me. He was super courteous and knowledgeable. And I got to the post office right at 5:30!

By Tracy Kast on July 27, 2020 Verified by Google

Zero customer service. I walked in the 2 workers at the counter didn't even stop what they were doing just kept on talking...I waited and then told them I what I needed. Response was exactly "yeah we will help you in a minute". So I looked around while I waited. Long story short that was the only thing they ever said to me the whole time I was there. Never helped me or nothing, another couple walked in...I walked out. I will do my business elsewhere.
Update I was the only customer in the store they were not helping other customers. So owner did not even check correct interaction. There were 2 ladies at the counter and 1 male in back no other customers...I don't have to check tapes I was standing right there. I was not greeted in any fashion in fact I had to ask for help. I was not impatient or rude at all. I have been in many stores (other cricket stores even) and never been the only customer and ignored. Had employees been helping other customer I would not be writing this review.

By Martha Castellanos on July 6, 2017 Verified by Google

I had an awful experience with the store located on 72nd & Federal, I thought I was switching to another phone carrier due to their poor service (Been with Cricket for almost 9 years) BUT the folks over this store DID AN AMAZING JOB. They took their time, helped me with my phone appointments (very important for my JOB), directed me to the right direction, presented solutions for my issues; then I made my decisions, paid and I AM VERY HAPPY AND SATISFIED AGAIN!!!
THANKS guys!!!