By Kera Carter on January 17, 2025 Verified by Google

My experience with this collision shop has been nothing short of difficult and underwhelming and my vehicle is still there. I can only hope that the repairs are done correctly and with fidelity. I began calling shortly after the holiday season for updates each time I called. I was told my vehicle needed a different part which was on backorder. I began to inquire why, and how they did not know what parts were needed when they originally took the vehicle apart, I never received A response that made sense as I begin to explain my rental coverage was coming to an end. The representatives became quite testy with me telling me that I could have driven my car until all the parts came in, and then they could have made the repairs which clearly is the furthest thing from the truth because every time I call for an update I’m told they had to order another part that claimed they did not know That they needed it! Now my rental coverage has ended. My vehicle is still not ready. I was given an option for them to make the final repair by using makeshift products so that they could return my vehicle to which I responded. Absolutely not. I’m sure you charge my insurance company for a new product And I am concerned about the integrity of something that he would fabricate just to get my vehicle back to me I would never use this collision shop again.

By Julie Spangler on May 3, 2024 Verified by Google

Absolutely FANTASTIC customer service from Hannah and the entire team! She communicated with me so well, every step through my claim! Worked with my insurance, got the parts in quickly. FIVE STAR rating! They will take care of you!

By Heather M on May 1, 2024 Verified by Google

I’m not usually one to leave bad reviews because I know that things happen in business and people, including myself, make mistakes. However, I feel my experience here was excessive.
When I initially got the phone call that the parts were in for my vehicle repair, we discussed when I could bring it in. It was a Thursday and I said when is the soonest I could drop it off? She said how about Monday? I said perfect. I get there Monday to drop off my vehicle and I had been scheduled for Monday a month from then. No admitting it was their mistake, but still said I could leave it that day so ok, no big deal I guess. I’m unsure of what would’ve happened if they’d been booked.
A week and a half later I get my vehicle back. I notice later that day that the emblem on my door that was replaced was missing a letter. Ok, still not a big deal I guess and I called and they ordered a new one. Before I took it back for that I noticed that there was a coat of glitter paint (the top coat of the vehicle color) covering my entire windshield. So I called back and they said they would take care of it when I brought it in for the emblem.
So I take it in and they fix the emblem and the windshield. I couldn’t tell how well the windshield was because I can only see the millions of glitter specks when the sun is shining and it was cloudy and raining. The next day the sun comes out and my windshield looked exactly the same as it had before. Glitter paint across the entire thing. I understand a little over spray, but there’s no way my windshield was covered at all when this coat of paint was applied because there’s not a single spot missing the glitter paint. Extremely carelessly done.
So now I have to call and take my vehicle back for a 3rd time. Take time out of my work day again. So I go back today. I show them the video of all the glitter shining in the sun across my entire windshield. He takes it back. Comes back and says I’m all good and felt the need to throw in “some of it is some chips in the glass.” Trying to insult my intelligence as if I can’t tell the difference in a few chips and thousands of specks of glitter everywhere. I leave and turn towards the sun and, while there’s less, there is still glitter paint across my windshield. I’m now having to take it somewhere else and pay someone else to take care of this for me because I can’t keep wasting my time taking it back there. Save yourself the hassle and choose a different shop. The video is after the first time they “fixed it”. The picture is after the second time.

By AuStina Murphy on June 11, 2023 Verified by Google

A little over 2 weeks ago I stopped into Fox Collison Center to get an estimate for a ding in my hood. Mind you, I called ahead and the nice receptionist told me to come in, no appointment needed. Once I arrived and entered the facility I was not greeted even though there was an employee sitting at his desk on the right hand side that faces the entrance. He totally ignored me. I stood there several minutes (checking my watch off & on) before he muttered out, "Someone will be with you shortly." never glancing up from his work station. VERY RUDE! Finally the receptionist comes out from what looked like the restroom to the left of the entrance. She was nice and friendly. She went to tell another employee located to the left of the entrance in the back behind a partial wall I needed assistance. It took him several minutes to come out as well. Mind you no other customers are in this office. At any rate, he finally came out, we walked outside to the vehicle looked at and discussed the ding. He took some photos, my email and claimed he'd send me a quote via my email address. LIES! LIES! LIES! It has been well over 2 weeks now and I have heard nothing. I chose this business as a possible option because of location convenience but mainly because my husband and I have had great experiences under the former owners Seller's Buick/GMC (including car purchase, service, pickup and drop service as well as the body shop). I am very disappointed in the poor customer service I recently received under the new owners Fox. I ended up driving down Grand River to another establishment and received IMMEDIATE A1 customer service. I hope this review garners better customer service training for Fox's employees.

By Andrea Mannino on August 25, 2022 Verified by Google

Way to go Sellers Collision Center! We had such a magnificent experience with this collision center. Upon purchasing our car, it required a minor paint/dent repair. Our car was fixed extremely fast (even before the anticipated due date!) and the professionals at Sellers Collision Center were second to none! This will be our go to repair shop moving forward. I recommend them to you without hesitation!