By Marquita Adams on July 3, 2026 Verified by Google

Somehow my comments didn't post. I've been with M.E. Flow(Airplus) for about 10 years and have never experienced the incompetence to this level before. Technicians would lie on their report and state they have visited but did not. Yesterday, one came by and told me he was at the other garage. I told him he was at the wrong garage and go to the correct one. The line went quiet so I went in the heat to meet him. I texted him the instructions and called several times. All of a sudden I get a text asking how was the service. I once again had to call and the rep said the technician tried to tell me he could not go in the garage. This technician blatantly lied because I couldn't get him to pick up his phone. He could have easily parked on street or answered my text. As I type, a very competent technician is finally fixing my hvac during the hottest days of the year. It's safe the say that M.E Flow has lost my business. Before I get a lukewarm apology from the owner, they need to hold the employees accountable.

By Nishil Thakkar on June 7, 2026 Verified by Google

What started as a nice phone call turned bad experience. Was lied to and sent to a 'sister company' Air Now, that was 'within serviceable distance'. Called back an hour after the estimated arrival time (4 hours later) and the sister company had canceled the appointment without notifying, stating that they were 10 hours from the location and wouldn't be able to service? Pretty odd and ridiculous experience overall.

By Sofia D. on May 12, 2026 Verified by Facebook

I had to fight M.E. Flow to acknowledge an installation problem that was literally sitting in front of them.

They installed a Carrier water-source heat pump in my Arlington condo in October 2025. The written scope included a new pan, water safety switch, and warranty/maintenance coverage. After installation, the unit was extremely loud, pushed too close to the wall on the return/filter side, and missing the auxiliary pan listed in the scope.

For months, I was told nothing was wrong. They even sent the original installer back to inspect his own work twice, and both times he said everything was fine. It honestly felt like being gaslit over something obvious.

Only after repeated calls, photos, follow-ups, and escalation did M.E. Flow finally acknowledge the issue. They came back, added the missing pan, and moved the unit about 7 inches from the wall — proving the original setup was not acceptable.

Now they still owe me written confirmation of the warranty extension I was told I would receive because the unit ran for months in that condition. They corrected part of the problem, but I should not still be chasing accountability.

People should be aware and concerned over their behavior -- they avoid you and screen you and gaslight you. No decency. No accountability.

By Antonio's Opinion on April 4, 2026 Verified by Google

I am a former AIR PLUS customer that transitioned to M.E. Flow. They seem to have a lack of balance in skilled technicians. On a side note, they seem to really want to sell you a new HVAC if yours has some years on it, no matter how well it's performing.

I once had humidifier replacement service done, and the tech that came out was A+. Later I'd have a tech come out to investigate an error that was popping up on the thermostat, when we began using it again on the first hot day of the year.

I told the tech the issue, and the tech went out and looked at the outdoor unit 5 minutes and said that the system board was out and that my AC needed to be replaced because the system is old and the board can't be purchased anymore . I asked him to show me the problem, I had to see it with my own eyes before facing this kind of cost. Upon looking at the board, I noticed that the error indicator light was flashing in a pattern. I asked what it meant and the tech told me it's a standby light. The tech called another gentleman to come over to quote me for a new HVAC (from $15k~$23k). He was there before we made it to the front yard. I found it odd that he was so close already.

Well, none of this felt quite right, my unit worked fine last year with no issues, and my spider sense was going nuts. While it is possible, I had trouble believing the AC system board failed while not being used. So I called another company to come out for a second opinion. They came in and first thing they did was check system logs. Turns out those flashing lights was an error code. I had a slight refrigerant leak and the compressor triggered pressure errors and halted the system as a self-preservation measure. The leak got addressed and they refilled the unit. I've been up and running ever since. Saved thousands of $$$.

Lesson to all, trust your gut and if you have doubts sometimes it's worth the cost to get a second opinion before spending thousands of dollars. I won't be renewing my maintenance agreement with this company.

By candy apple on November 10, 2025 Verified by Google

STAY AWAY! This company sold us an overpriced HVAC/Humidifier which continued to have issues all year long. Including flooding into our rec-room, damaging our carpet and walls. Management lied about compensating us for our out of pocket expenses. It's been six months and manager Ed Collins repeats the same lies over and over, that's when he's made to return out calls. Mostly he sends us to his voicemail. No compensation, no accountability, completely unacceptable!