By everette Haughton on July 4, 2026 Verified by Google Vault Self Storage

My experience with Vault Self Storage has been a positive one. Sheyla is kind, attentive and very helpful. I have recommended using Vault to my friends and family.

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By Natalia K. on April 25, 2026 Verified by Google Vault Self Storage

The support and customer service offered by Richard and Sheyla has been second to none. Their diligence in updating accounts, carrying out inspections, keeping supplies stocked, and the facility clean shines through. Great lighting throughout and I felt very safe visiting at all hours of the day. Ample carts and dollies available onsite. Zero signs of pests due to proactive mouse bait station placements around every corner.

One time, I accidentally didn’t put the lock back correctly on my locker. Richard noticed this on his next set of rounds and immediately called me so I could come fix it.

Another time, I forgot to grab measuring tape on my way up to my locker. Sheyla had some available at the desk which she kindly let me borrow.

I rented for over half a year and I am sad to now be clearing out my locker just because I will miss chatting with whoever was on site whenever I’d drop by. I rented this locker during a stressful period of my life and I am thrilled with the peace of mind it was able to offer me, but all thanks to Richard and Sheyla.

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By Randi West on April 21, 2026 Verified by Google Vault Self Storage

I went to look at a storage unit yesterday and had such a great experience thanks to Sheyla. She was honestly one of the kindest, most professional people I’ve ever dealt with. From start to finish, she made everything feel easy and stress-free.

During the tour, I really noticed how well-run and professional the facility is. Sheyla paid attention to every detail, even explaining things like the timestamps on the unit doors so customers always know what’s going on. It’s clear they’ve put a lot of thought into making the experience smooth and transparent.

She was incredibly knowledgeable and patient, taking the time to explain everything clearly and making sure I fully understood—even when I asked the same question more than once. That level of care really stood out to me.

The units themselves are clean and well-maintained, and I loved the extra touches like having trolleys, brooms, and even washrooms available on-site.

Overall, it was such a positive experience, and I’m really looking forward to having a unit here. The level of customer service alone makes this place stand out. Highly recommend!

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By Jane Kulha on November 24, 2025 Verified by Google Vault Self Storage

I had an excellent experience at Vault self storage in Holland Landing. Miss Sheyla Lopez was a very welcoming and helpful attendant. Thanks for all your expertise and support. I would highly recommend Vault self storage to everyone who needs a storage facility.

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By S on November 8, 2025 Verified by Google Vault Self Storage

Shayla was so kind and beyond professional. Really appreciated how she helped and explained things to my senior parents. This level of care is rare to experience in the service industry. Thank you

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By Al on November 7, 2025 Verified by Google Vault Self Storage

The staff here are very friendly to deal with. The storage lockers are extremely clean and well lit. I rented a small locker to store a motorcycle. The grounds, the walkway / driveways are very clean and smooth. The asphalt is brand new with no divots or potholes. Perfect place to store your classic car or motorcycle. It's out of the way in a very quiet place that does not have any traffic. Highly recommended!

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By Brenda Russell on November 7, 2025 Verified by Google Vault Self Storage

Richard is amazing! I was very stressed about finding a climate controlled unit to store my little red sports car for the Winter but Richard alleviated all my worries and now my little beauty is in a safe and warm storage unit for the Winter.

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By Palermo Enterprise Group on October 2, 2025 Verified by Google Vault Self Storage

Vault Storage Bradford is an amazing place! They’re always accommodating, always helpful, and their prices can’t be beat. The staff are truly wonderful—Richard and Shayla go above and beyond every time, and they make the whole experience easy and stress-free. I couldn’t ask for better service. Highly recommend to anyone needing storage!

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By Danielle Simpson on March 27, 2025 Verified by Google Vault Self Storage

Staff is always friendly and happy to see their customers and willing to help in any situation. I have not had a bad experience in the almost 2 years of renting our storage unit.

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By Naomi Alcantara on March 8, 2025 Verified by Google Vault Self Storage

If you're looking for a safe and convenient place to store your belongings, look no further! This storage facility is a true gem, offering 24/7 access with your own code and excellent customer service. As a realtor, I store all my staging furniture here, and finding a location with easy access was a challenge—until I found this place.

They have exterior access, making it super easy to pull in with your car, plus paved roads, clean bathrooms, and climate-controlled units at reasonable prices. As well, roads are maintained to get into your unit, snow is plowed, they are on top of this. Richard is fantastic, and the entire team provides top-notch service. Highly recommend!

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By Celine Galaise on February 22, 2025 Verified by Google Vault Self Storage

Best storage in the area! Units and facility are super clean. Snow is cleared regularly. Bathrooms are available 24/7 and most importantly, service is second to none. The staff ensures they understand your needs so they can advise you on the best type of unit to facilitate how you plan to use it. Knowledgeable and able to offer feedback that you may not have thought of. They will also do their best to work within your budget.

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By AMEERA BACCHUS on December 20, 2024 Verified by Google Vault Self Storage

I would like to express my sincere gratitude to Richard and Sheila for their exceptional professionalism and patience. My husband and I mistakenly believed that our car had been stolen when we thought we had parked it in our unit, only to later discover that it was parked in the unit behind us. Throughout the entire situation, Richard, Sheila, and everyone involved remained incredibly understanding and composed. Not once did anyone show frustration or respond rudely. Their kindness and patience were truly appreciated, and I am very thankful for their support.

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By Roger Eveleigh on November 8, 2024 Verified by Google Vault Self Storage

Melissa gave us great service, explained the options for the units, and gave a tour of the facilities. Helped us find the most appropriate and cost effective solution. Very friendly, helpful and knowledgeable staff. Same for Richard. Both awesome.

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By Alexie Bank on October 26, 2024 Verified by Google Vault Self Storage

I love this place! Melissa & Richard are such welcoming staff and found us exactly what we needed in such short notice. They helped us find all the supplies we needed and were always there to answer questions. The space is clean and secure and we never had a worry about our belongings. This is the second time I have had to use their storage facilities and I will definitely be using them in the future.

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By Sherry Rose on October 17, 2024 Verified by Google Vault Self Storage

I rented a storage unit for just over 2 years. I felt very safe going to my storage at anytime it is very secure. Melissa was very friendly and helpful with answers to my questions. I would highly recommend Vault Self Storage.

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By Andrew Moir on October 10, 2024 Verified by Google Vault Self Storage

Our belongings at Vault hold significant sentimental value. Melissa is a kind, trustworthy caretaker not only of these belongings, but of the memories that they represent. She has been there to answer every question. Our experience has been wonderful. Thank you Melissa for everything!

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By Nathan Elliott on October 1, 2024 Verified by Google Vault Self Storage

Rented for roughly 19 months. The entire property felt secure, clean and a safe place to leave my belongings. I never had an issue the entire time I rented here.

The staff was attentive and fantastic to deal with. I never felt that I couldn't call or walk into the office to ask questions.

The facility has moving carts accessible to tenants, lots of doors to enter depending on your unit location and 24/7 entry.

For my next storage needs I will come back to this specific location.

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By Maureen Alary on September 7, 2024 Verified by Google Vault Self Storage

Melissa was very friendly, informative and a pleasure to deal with! Highly recommend this storage facility. For Melissa: “Luke Combs forever!”

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By Ravage Games on August 28, 2024 Verified by Google Vault Self Storage

Melissa was exceptionally helpful, very straightforward, and provided all the information to any questions. Location was clean, quiet and lovely. Very impressed!

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By Max Zi on August 26, 2024 Verified by Google Vault Self Storage

The place is discreet, and the staff is very friendly. Melissa is amazing, who helped me a lot. Highly recommend!

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By Stacey Stoneham on August 19, 2024 Verified by Google Vault Self Storage

Amazing facility, friendly and helpful staff. Would highly recommend.

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By Emily Jane on August 14, 2024 Verified by Google Vault Self Storage

Just set up with Melissa, what a lovely person. She was very helpful and informative. Asking questions like reading my mind. Feels like a secure place with access limited to only local traffic. Easy set up with my locker same day.

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By Jeffrey Whiteside on August 8, 2024 Verified by Google Vault Self Storage

Just recently rented a storage unit. Melissa was very clear with all costs and was an absolute pleasure to deal with. This location seemed very secure and was very well kept.

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By Lesley Corte on July 4, 2024 Verified by Google Vault Self Storage

I have stored my personal goods and furniture, including some major valuable pieces and have nothing BUT good things to say about Vault. the units are clean, the site well maintained and the staff very helpful.

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By Brittany Buck on May 13, 2024 Verified by Google Vault Self Storage

Great customer service and rental process. Very clean & maintained property. Super competitive pricing!

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