By S M on September 26, 2026 Verified by Google

I started using Coastal Heat Pumps a year ago. Today I had my annual maintenance call after receiving a very kind reninder that it was time. So appreciated that call. Jake P. attended today and did a thorough review of my system. He explained step by step and answered all my questions. Very professional, courteous and kind.
I was impressed for the second time. Thank you Coastal

By Ned Jackson on August 10, 2026 Verified by Google

We had a Coastal Heat Pump from Mou Air installed approximately one month ago and have been very happy with its performance. The team was professional and hard-working. All deadlines were met. Thank you.

By Matthew Kulas on July 14, 2026 Verified by Google

The installation itself appears to have been completed well, but my overall experience was somewhat disappointing. I ultimately paid ~ $2,300 more than I expected because the installation was not approved for the BC Hydro partial-home rebate. Based on the discussions before installation, I believed the system would qualify. In addition, there was roof damage during the installation that required repair; a cost which I incurred. Afterward, I sent an email outlining my concerns—not to ask for compensation, but to provide feedback—and received no response. While the equipment is working well, the communication surrounding rebate eligibility, the handling of the roof damage, and the lack of follow-up left me disappointed.

By afshin shamshiri on June 24, 2026 Verified by Google

I had an extremely disappointing experience with Coastal Heat Pumps.

I booked a service appointment and was given a service window between 8:00 a.m. and 12:00 p.m. On the day of the appointment, no technician arrived, and I received no phone call, text message, email, or any other notification that there would be a delay.

After waiting through the entire appointment window, I called the company and was informed that the technician had become occupied with another job. The only options offered to me were to cancel or reschedule the appointment.

What was most frustrating was not the delay itself, as unexpected situations can happen in any service business. The issue was the complete lack of communication and the apparent disregard for the customer's time. Had I been notified in advance, I could have adjusted my plans accordingly.

I also requested to speak with a manager regarding my concerns. I was told the manager was in a meeting and was repeatedly directed back to the options of cancelling or rescheduling. When I asked whether a time could be arranged for the manager to contact me, the call was disconnected. When I called back, my call was not accepted, and I was eventually routed to an AI system that took my contact information to pass along to management.

This was one of the most frustrating customer service experiences I have encountered. The lack of communication, accountability, and respect for a customer's time left me with little confidence in the company's commitment to customer service.

I am sharing this review so that other customers can make an informed decision based on my experience.

By Ken Toon on April 7, 2023 Verified by Google

The complete experience starting with the sales person Mike Hipwell and the installation crew Rayce, Smitty and Mitch was very pleasant. They all we were very professional, knowledgeable and helpful with any questions that we had. They were on time and the installation went very smoothly.
We have referred your company to friends of ours already and hope they choose you too!
Thank you to all.
Ken and Laurie