By Britney Quiroz on May 4, 2026 Verified by Google

I always go to this pollo tropical at least once a week and everytime I get my food from Santiago at the drive through he always gets my order right and nothing is ever left out. He gives me the best chicken and always has a smile on his face he’s very sweet and give the best customer service. Thank you Santiago!!!!

By Camrin Tenney on February 28, 2026 Verified by Google

We asked some locals where to eat and they said this is the best spot in town. The Tropical trio and sweet plantains are out of this world! Drinks are good here too, and the place is a clean open space. The chicken is the best, but the pork and rice was also packed with flavor, and I recommend getting steak with the chimichuri sauce! Incredible service from Carla the cashier who helped us get exactly what we wanted. Thank you!

By bob gonzalez on February 22, 2026 Verified by Google

My family and I are Miami transplants. When we miss Miami, this quick trip to Pollo Tropical really sets the Miami tone. White rice and black beans is just the right combination with all the right seasonings. My wife ordered the half chicken meal, I got the tropi-chop and added tomatoes to it. My daughters had their kids tropi-chop which comes with a drink and a chocolate chip cookie. So if you are wondering about the 4 stars in service, it's for something really petty. They didn't give us our drinks. None of them. Either way the overall experience far exceeded what we were anticipating. Oh, BTW, the cheesy yuca-bites replacement, the plantain cheesy bites are really good. In my personal opinion, they should have both on the menu.

By Kelvin Lima on February 18, 2026 Verified by Google

I order a large family meal, and I didn't notice it would take a while to get ready. I drove there, and I was surprised on how politely they listened to me and accommodate my request for fast take-out. While I waited I noticed how clean and organized the restaurant was. And the food? It was absolutely amazing! It was plenty for 10 people, and everything was prepped to perfection. I would like to thank the whole crew for this amazing experience! I will be back for sure 🤩

By Offroad Trails on December 13, 2025 Verified by Google

Food and service were excellent. My first time dining here. Had the shredded beef, rice, and black beans, mashed potatoes, and gravy. Food was hot and fresh. The shredded beef was seasoned perfectly. Very flavorful. The rice and beans were cooked tender. The mashed potatoes and gravy were flavorful and hot. The manager was helpful explaining the menu options. Good value for generous portions. 5 stars.