By M C on August 23, 2026 Verified by Google

The employee working at the counter seemed unaware of what is offered on the menu. In fact, there’s a clear sign hanging in the store menu that offers a choice of a cookie, ice cream, and a beverage for $10.99 but this was not honored. The employee said that she has no idea why that’s on the menu but “it’s not a thing.”

That’s called false advertising!

Also, the cookies are way too sweet.

Do not recommend and would not return.

By Magdalene on July 27, 2026 Verified by Google

Amazingly delicious. I am a repeat customer and just can’t get enough especially my favorites Galaxy Brownie and Biscotti cookies. The cookies are big. Big enough to share. Warm and delicious. Can’t wait to get more cookies. Definitely recommend Chip City to all the cookie lovers. They are so delicious.

By Chanel J on April 25, 2026 Verified by Google

I placed an order last night at the Garden City location. This is my first time ordering from here, and unfortunately it did not go well.
I ordered a Dairy-Free Brookie Cookie and was really disgusted to find a dead bug on the side of it. This was really upsetting and not something I expected at all.

By Eleana Canas on March 9, 2026 Verified by Google

I had a great experience thanks to Joshua. I wasn’t sure which cookies to try since there were so many good options, but he was really helpful in guiding me through some of the most popular ones and even pointed out a few of his personal favorites. He was friendly, patient, and made the whole process easy and enjoyable. Customer service was a stand out. Shoutout to Josh

By Luda P on February 16, 2026 Verified by Google

We visited Chip City for the first time yesterday to celebrate a Sunday off and Valentine’s weekend after lunch with my kids and my son’s mother-in-law. What a lovely experience!
The shop is small, but very neat, clean, and cozy. We received such warm, individualized attention from the staff — they made us feel truly welcome.
There was a great variety of cookies to choose from, and we ended up getting a full box: tiramisu, a sandwich cookie, classic chocolate chip, red velvet, and more. The deal is fantastic — buy five cookies and get the sixth one free. We enjoyed four cookies there and took two home for a family member. Everything was very fresh and absolutely delicious (maybe just a tiny bit on the sweeter side, but still amazing!).
They have seating if you want to enjoy dessert inside or you can take it to go. We noticed a steady flow of customers coming in and out, which is always a good sign. They also offer a points system and I believe student discounts as well.
Honestly, they deserve more advertising because the quality of their products and their customer service are excellent. Five out of five stars — we will definitely be back!