By Safa Rizwan on August 18, 2026 Verified by Google

Came to get food, was disappointed by staff when they laughed in my face for just confirming all hot dogs are made of beef. Specifically the cashier and the male coworker on shift both made a look at each other. Extremely disappointed because some people have dietary restrictions. I am a young person as well, so I understand sometimes especially with food service some people do ask questions that are obvious and it can be funny at times, but unfortunately this was a situation of disrespect and disgraceful behavior. I hope management listens to this.

By Andrea Paz on August 3, 2026 Verified by Google

I had a very disappointing experience at the Menlo Park Mall location today (August 3, around 1:00 p.m.).

The blonde employee who took my order had a poor attitude and spoke so quietly that I could barely understand her. When she asked what I wanted to drink, I clearly said Coca-Cola. Instead of telling me they only carried Pepsi or asking if that was okay, she simply stayed silent and handed me a Pepsi as if it didn’t matter what I had ordered.

Good customer service is about communication and respect. If a restaurant doesn’t have the drink a customer requests, the employee should explain the options and let the customer decide—not make the decision for them.

Very disappointing service. I hope management addresses this, because customers deserve better.

By Don Sandeep on June 26, 2026 Verified by Google

Went with my daughter to get fries on Saturday at 6PM, they said they are out of fries. and they need 1 hour to make fries. we waited for 30 minutes, then the Guy at the counter said they will be closing and not going to take any order. It always happens there. But just for the taste of the fries we keep visiting . The staff need to be trained on customer service. But the fries are too good.

By Chuck Mound on March 7, 2026 Verified by Google

3.5 for the Hot Dog. Good stop and change of pace for the food court. Fries are their speciality. Ordered the truffle fries, which were good. Overall slightly above average place, would go again.

By Raj S on July 27, 2024 Verified by Google

PROs- quantity and quality of fries
CONs- too much quantity and ok once in a while

Conveniently located within menlo park mall. This shop is new and we wanted to try it . They had some samples outside - regular fries 🍟.. the menu looked tempting . There were only 2 options for veggies and we chose the nacho fries… no one in the queue but it took someone 5-8 mins to take our order . Service was a bit slow while ordering . The lady who made the fries was quick …

The quality and taste of the nscho fries was good .. but it just fills up your tummy . We got a large pack for 3 of us and we couldn’t even eat 25% of the pack .. should have ordered a small one . Good concept .. liked mixing all these with fries . 🍟 .. we liked their chipotle sauce . Parking is outside in the mall and is heavily crowded mostly . We liked it overall. 👍👍👍