By Matt Willis on October 5, 2026 Verified by Google

I've been a longtime customer with LRS since they purchased Modern waste. We noticed our paper statements stopped and our bill Increased by approx 50% without notice. They missed our pickup on several occasions and also missed our courtesy pickup. I have hours and hours on the phone trying to get through to someone. Finally got through to a nice customer service rep. She was very apologetic, and said she would take care of everything, except for I started getting chatbot calls on a daily from collections. I push the prompt, was redirected to a poor English speaking person who then transferred me to a 20- 40 minute average hold time where no one would answer or return messages. emails were not returned either. This went on for several weeks, finally got things cleared up through the same nice lady. Save yourself the time and energy.

By Scott Kilburn on August 25, 2026 Verified by Google

I think LRS took over my service some two years ago now, and to be honest, I wouldn't have noticed if I didn't have to set up auto pay again. They do a fine job.

I used the transfer station today for the first time as well, to get rid of a dishwasher. $29 vs. Home Depot's $50 haul away fee. The guy at the booth was very friendly and we spent some time talking about my awesome car. It's the best car.

5/5, would use again.

By JASON DILLONSAUTO on August 10, 2026 Verified by Google

So I’m not sure what happened but I had a gentleman approach me in my yard selling trash service. He promised good service and very competitive pricing. He sold me 2 curbside cans for about better price than I was paying for 1. The problem is that I paid for the first month and he said that my cans would be delivered on the 1st of the month. Well it’s been 11 days since the first. I have no trash cans and apparently I have no garbage service. I’ve called multiple times, never get an answer and have left 3 messages. Sometimes I think that customer service (companies answering g calls, returning calls) isn’t worth the money saved! It’s a pain when you try and deal with a company that doesn’t value there respect their customers. Nothing worse than using a company that doesn’t value there customers. So I must say that if They have lower prices because they do t have people to andwer calls or messages then maybe they should raise them just a little to prioritize and value the customers that spend money with them. It’s kinda hard to run a business with no customers , and it’s definitely hard so keep customers with no customer service. I don’t know what to do. I feel as though I got ripped off, or scammed.

By Amy osborne on July 1, 2026 Verified by Google

Absolutely the worst dumpster service in the area. We have been doing business with this dumpster company for over 18 years, so this experience was extremely disappointing.
I requested a dump and return the day before our scheduled job, as we have done many times over the years. When our crew arrived the next morning, the dumpster had not been serviced. I called several times with no answer and left a voicemail that was never returned. After spending more than 30 minutes on hold, I was finally told there was another stop ahead of ours.
The dumpster never arrived that day. Our crew was left sitting on-site waiting, costing us time and money. The job had a strict deadline and had to be completed that day, so this delay put our project at risk and reflected poorly on our business.
We understand that delays can happen, but a simple phone call or update would have allowed us to make other arrangements. After 18 years of being a loyal customer, I expected much better communication and customer service. I hope they improve their communication so other long-time customers don't have the same experience

By Nick Schroeder on May 11, 2026 Verified by Google

I had a Pleasant Phone conversation with A very nice gentleman. I explained that I missed my trash service on accident three times. He went out of his way to talk to dispatcher cause I just paid my bill, but I had three weeks worth of trash, but it’s only in one trashcan.
Anyways, they’re sending out an emergency pick up for me which was totally unexpected. The guy really pulled through and I totally appreciate it a lot. Thank you.