By Norman Nicolai on August 19, 2026 Verified by Google

Great hotel in good downtown location!

Almost everything about this hotel was a positive, with a small qualified negative.

Great location close to many restaurants because it’s in a central downtown area. Self parking, for an extra $10 a night, conveniently right next door in a garage. Very comfortable mattress, spotless and extremely quiet rooms, good hotel bar, very friendly and helpful staff. I didn’t care for the seafood menu in the restaurant, but it was always crowded and popular. That’s probably on me. Highly recommend this hotel.

One small negative, mostly related to my age. The shower stall was very modern and roomy, with ample hot water, but unfortunately it didn’t have a single handle to grab on to. I’m in my mid 70’s and like the security of holding on while taking a shower. This may not apply to you, if you are younger and more spry than I am. Perhaps other bathrooms may have this amenity, but I didn’t ask.

Overall very positive experience.

By Sarah Domenick on June 9, 2026 Verified by Google

We stayed at Hotel Indigo for our wedding weekend and cannot recommend highly enough! Linda and Gianna were so helpful throughout the process and were knowledgeable and responsive. The rooms were clean, modern, and beautiful. I also rented one of the conferences rooms for bridal hair and makeup which was amazing and spacious. The food options we selected for the morning were all delicious! In the heart of town with an incredible restaurant attached, cannot recommend enough!

By Noelle Kownurko on May 31, 2026 Verified by Google

We worked with the Hotel Indigo in West Chester for our wedding, and they were such an unsung hero. Linda responded to about 400 emails from both myself and my mom during the entire process, and was so kind and helpful throughout the entire time we worked with her. The hotel itself is beautiful, the staff is lovely and responsive, and it's amazing that they're dog friendly!! We were able to have our pup stay with us, and they helped us work through the logistics of her being picked up by someone else for transport to the wedding. We live nearby, and it's almost disappointing because we don't have a reason to stay here when we're in town. I highly, highly recommend this team for both regular hotel stays and wedding blocks!!

By Cheryl Buhr on May 19, 2026 Verified by Google

I arrived late and walked into the hotel shortly after midnight after a long day of traveling. I was barely acknowledged by the night staff. Which made me wonder about security and safety. After aprroaching the desk to check in, I was given my room key without any information about the hotel and surrounding area.
I found the bar in the basement and ordered a drink at 12:20. 15 minutes later ordered another but was denied. The bartender said they already had last call. I was surprised as the bar was pretty full and is advertised to be open until 1am.
My room was nice and comfortable. But housekeeping was minimal. I didn't get new glasses or a clean ice bucket daily and no vacuuming has done.
The staff working at the front desk during the day seemed a little more friendly then the night shift. The lobby provides ice water for guests but complimentary coffee would sure be nice. I was told free coffee is available in the rooms. It is if you want to use pods and the little coffee maker. Not my favorite.

By Gator Ronz on February 20, 2026 Verified by Google

Chose this hotel to attend the Performing Arts Center event which was basically around the corner. Located smack in the middle of Downtown with everything we wanted to do within walking distance. Parking was steps away inside a nice 6 level well lit garage 2nd floor (Hotel Indigo signs) for $10/day and validated by the hotel front desk for in/out privileges.

Check in/Check out was made smooth by Ms. Clarifer. She always has a smile and courteous attitude when passing through the lobby. The hotel reached out to us prior to arrival to make sure our room was ready prior to our estimated arrival (amazing) and it was. Appreciate the hotel text followups by Ms. Clarifer and Mr. Josh.

The Room was super clean and very modern like other Hotel Indigo's we stayed. Loved the portraits throughout the room and hotel floor. A bit pricey, but, you get what you pay for. The room had everything we needed to be comfortable in addition to our own travel supplies. The fresh fruit flavored water in the lobby was refreshing and a plus.

We were on the move daily exploring so didn't spend time in the convenient hotel restaurants or basement hangout. Locally I recommend checking out the OPA Taverna restaurant, Oola Bowls, Crisp Chikin', and Limoncello. All within walking distance.

This IHG hotel should offer points for clients who go green on housekeeping services, and maybe an opportunity to get a refund in points if you pay for breakfast in the room rate and don't make it for whatever reason. The water pressure on the bathroom sink could have been higher, and a bit warmer. Other than that highly recommend giving this facility an opportunity to earn your next stay.