By sarah bell on August 16, 2026 Verified by Google

HORRIBLE EXPERIENCE DO NOT COME TO THIS STORE

I went to return an item that did not fit me they did not even try to understand the situation and told me its used when its not and completely refused to return it and the staff is very unprofessional and not nice they are cold and not helpful at all. This is unacceptable for an establishment like this!!! The manager herself was not helpful so if you think of buying hereDO NOT you won’t be able to return your items if something goes wrong!

By Joey Trudeau on July 25, 2026 Verified by Google

My experience here was really bad. My mother who has an italian name placed an order and asked me to come pick it up for her. She called customer service to ask them, they said its fine. I am mixed and felt the racism from the manager. I go to give the information she says ok good comes back with the package and then the manager told me i needed ID. but she didnt ask anyone else and Ive already picked up in the past without. They just needed the order number and name. It felt very hostile and when i asked for explanation she just said thats the rules in canada

By Rock 88 on June 13, 2026 Verified by Google

Alo Yoga — Disappointing Experience

I really wanted to like this Alo Yoga location, but the experience was extremely disappointing.

The store has a premium look and premium prices, but the customer service did not match at all. The staff seemed disengaged and uninterested, with very little effort made to help customers. Several people were walking around holding multiple items, clearly needing assistance, yet no one offered help, guidance, or even a fitting room. The staff totally has no training in customer service and just disinterested. Compared to Lulu night and day.

I normally spend around $600–$700 per month at Lululemon, so Alo had a real opportunity to earn a loyal customer. Unfortunately, this visit did the opposite.

For a brand positioned as high-end, the service felt careless and unprofessional. I left feeling that customers were more of an inconvenience than a priority.

I’ll be sticking with Lululemon. Alo Yoga lost what could have been a great customer.

By Christina C on May 17, 2026 Verified by Google

Disappointing experience at Alo. Staff were cold and unwelcoming and didn’t even acknowledge customers. For such an expensive brand, better customer service and basic courtesy should be expected. The negative reviews are accurate.

By D. A. Rossy on May 9, 2026 Verified by Google

I don’t understand why the reviews are that bad .. I had some time to kill the other day and stopped in during a 30% sale . The store was packed and upside ( which makes sense ) but the staff still helped me.. spoke to 3 different employees and they were all nice and helpful . Not sure where all the hate is coming from