By Alex-ander Supertramp on October 15, 2026 Verified by Google

Never absolutely never use this dumpster fire of an "Insurance company". 100% garbage service. Fair is far from their service and rates, fair is far from their customer service as well. Cancelled my police because I found a better deal elsewhere and they casually take their time to refund. They refused to give information on where the refund was and when I would recieve it. They initially sent the wrong amount (2 digit check instead of the 4 digit that was due) for refund then a month later they decided to send out the proper amount. No one took responsibility for the mistake and they refused to overnight the refund check. Useless and a waste of time. Do NOT use this "company".

By David Nelson on September 3, 2026 Verified by Google

For sure Mass Property is into bate & switch. I just received an email from their rep Calfee Insurance in Falmouth. I paid my annual invoice 4 days before it was due and then received multiple emails from them of differing increased amounts. I figured that I was being spammed yeah I think All came after my initial printed invoice and within four days of my insurance being due. I thought insurance companies would be more ethical, but I guess I gave them the benefit of the doubt they didn’t even give me more time to shop around before I lost insurance. Damn them.

My advice to the wary homeowner is that “the buyer beware.” They have me over a barrel this time, but gives me a year to shop around for a more ethical Home owner Insurance Agency.

By Diego Ciccarelli on June 10, 2026 Verified by Google

I have tried to reach them on the phone for over an hour and its the worse system ever and I still have not talked with anybody.

H O R R I B L E

By Kevin Michelson on June 1, 2026 Verified by Google

I have an insurance loss and received a check shelLpoint mortage told us to endorse the check send it to them and they would endorse it so the repairs can be made they cashed the check KEPT THE FUNDS DID NOT APPLY IT TO THE LOAN SO REPAIRS CANT HAPPEN DEVALUING MY PROPERTY AND I HAVE BEEN PAYING FOR INSURENCE FOR 50 YEARS AND NOW THAT I NEED TO AVIL MYSELF THIS IS WHAT IM FACING AND THERE IS NO GOV AGENCY WITH AUTHORITY TO ACT BEYOND MAKING A CALL SO I AM HIRING A LAWYER

By Katia Miyuki on February 20, 2026 Verified by Google

I placed a call to MPIA today, 02/19/26 looking for log in assistance not realizing the office closing time was approaching. The lady immediately expressed irritation while I was explaining my problem, and kept talking ahead of me . Suddenly, I had to ask if she was going to let me talk. Suddenly she announced the office closes at 4PM and it was already 4:03 PM. I told her, I guess I will have to call on 02/20/26. She replied: "No, no, it is okay, we can keep the conversation". I told her: "Clearly not otherwise you would have not mentioned the office was closed".
REALY MPIA? I, along with the millions of customers pay for the salary for everyone there. Without us, there would be no need for such a company. I am so thankful for every person and company. If your employees are to become so aggressive as the office closing time approaches, stop taking calls after 3:45 PM. It was truly such an unpleasant experience!