By Lisa G on September 9, 2026 Verified by Google

Went to Bell Rd, Surprise eye doctor was great, I only saw 1 person working, so I picked frames out waited for a hour she never addressed me she saw me. I walked out I pay for VSP and have not used it smh will go to another location. She was just chatting away with the 1 customer.

By Allen and Liz Reyes on July 23, 2026 Verified by Google

Booked an appointment for myself and one of my children. Was excited to try this place as I was just looking for a change from where I was going before. Plus it’s closer to home! Trying to get a hold of somebody at the store was impossible. I was trying to return a phone call to them and tried two days in a row, being on hold for over 10 minutes both times, and even talking with customer service who left a message with the store.

Cancelled both appointments and will be returning to my former eye exam place.

By Vid Jairam on April 10, 2026 Verified by Google

I got glasses on March 14th, and they started to crack after a week. My daughter took my glasses in, and the manager told her that because I didn't have the warranty, they couldn't replace the lens, which was only 2 weeks old. So I went to Arrowhead Mall, and the lady told me it was because I had the glasses cracked in the heat, not because they were defective. Be careful, Visionwork works will take your money with a smile and not help you when you get $900.00 glasses unless you have a warranty.

By Matt R on January 22, 2026 Verified by Google

The store is amazing. Kenny helped explain everything for my second time ever getting glasses. He helped me pick a pair then I seconded guessed myself and the vision works 100 day made Kenney help me find what I wanted. 100/100 customer service. This store is based off Kenney’s top notch customer service. Im for life following this dude.

By April Cusumano on December 4, 2025 Verified by Google

Every single employee I encountered from the moment I walked in the door, check in, pre-exam diagnostics, exam and picking out my new frames was beyond excellent. The whole process was so efficient and everybody was kind and helpful. Good service is hard to find out there these days and absolutely flawless/excellent service is beyond rare. I will most definitely keep going to and recommend this location.